Zumiez

I did some research and saw Zumiez had a review score of just 2.92! That's wild because my experience was beyond 5 stars! Not only did it take only 2 days to ship, my shoes look amazing and they included a personal note on the order sheet! Zumiez in my experience was fantastic! I'm 39 years old and I will never stop wearing skate shoes. Also, the ones I purchased were half the cost of every other online store. I love Zumiez! Will purchase again in the future!

My encounter with Zumiez was a complete letdown. After placing an order, I received a shipping confirmation but no updates. After a week, I contacted customer care and began a frustrating back-and-forth. They promised to reship, created a label, but the package wasn't picked up. After multiple rounds of contact, they finally reshipped without an apology. The entire process took 20 days! Poor service and lack of accountability. I strongly caution against shopping with Zumiez due to their incompetent customer service.

See attached review under my name Jessica bryan. I have decided to share this awful experience on all my social media platforms. Which in total have ******* followers. Half a million followers will see what your staff is up to. Shame on you

My package was delivered to the store instead of my home. I contacted the store today being December 22nd because I was not notified they had my items since Dec 13th. I spoke with Marcus and then Kate the manager at the Marlborough Ma. Store. Kate apologized. She then spoke with upper management and they agreed to overnight my pkg to me.
I did not receive my pkg in time for Christmas. If only I was notified on December 13th it could have been resolved long before Christmas day.
Btw E for express is not the same as overnight.

My son loves Zumiez so we will continue to shop there.

Ordered online 2 separate times this January, qualified for free 3-7 day shipping, was offered to upgrade shipping 1-3 days for $, went with free basic, got the stuff in 3 days both times, love the globe fusion and Sabre shoes as I always do. Chino pants are super comfy (wish they had 33 waist). Had personal hand written well wishes on each invoice. Overall, I have no complaints at all.
Toronto Ontario Canada

Bought a gift less rain 2 weeks ago, merchandise has never been used, still has tags, and original receipt. Store manager refused to give full refund. Only offered partial refund of item being on sale though I had a receipt showing full price. Left with my merchandise & receipt. Tried calling customer service twice with being on hold for over 30 min. Each time. Will never purchase from Zumiez again. Worst customer service ever!

When I opened my box I noticed a rip in the right sleeve jacket. I wouldn't recommend getting anything online and only in the store to make sure you are paying for what you get amd not something cheap

I'm with the military and live overseas. I have an APO address BUT, it goes through a service center in the US so its domestic shipping. My order qualified for FREE shipping, but once it read that I had an APO address it wanted to charge $16 for shipping. I called the service center and was told they don't honor free shipping for APO/FPO addresses, so i just removed an item and my bill was $47 but shipping made it a $63 order. What makes me angry is that it doesn't cost them extra to ship it there because it's still domestic. I am disgusted by this money grab at the people who serve our country. Absolutely horrible, DO NOT SHOP THERE!

Nadat ik een bestelling annuleerde, kreeg ik te horen dat de bestelling al verzonden was en niet meer teruggedraaid kon worden, waarop ik het bij aflevering heb geweigerd. Ik laat het Zumiez weten en vraag om refund. Nadat ik weken aan het lijntje gehouden ben, krijg ik vandaag onderstaande informatie van Zumiez. En bedankt, weg geld.

By completing your order you agree to pay all applicable fees. If your order is refused upon delivery, it will not be returned to Zumiez and no refund will be processed.

I payed for a Jean and free shipping and it never came fed ex lost it so I tried buying it again so it will come tomorrow so it will ship faster but it says it will come in a week I basically spent 200 dollars for 1 Jean

So let me explain. I ordered from their site some sandals a month ago and the tracking never updated, so I wrote them to check whats going on. Never heard anything from them. Then I wrote a mail to DHL to check if they have messed up my order, but they told me that Zumiez never handed over my package to them. Tried to contact their customer service 3 times now but never heard back from them..

I placed an order to purchase a hat. They offered me to purchase a second item so I could get 50% rebate and save the shipping fees. I placed my order. Total cost 74.66 (about $37 each item). The next day, I received an email indicating one item was back order and therefore they were going to refund. They removed the 50% and they charged me the shipping fees and returned $10. I asked to cancel my order immediately and in response they said it too late. This is a scam. Their sale practices are bad. Don't go there. It seems I am not first victim...

Love shopping here there's always really good deals like buy one get one 50% off and huge discounts on last season models and wear. Love that they have smaller unknown company decks at different stores and a lot of sick stickers which is the best. And ways to get points to get free stuff on the Zumiez Stash app too!

I ordered a pair of broken promises roller skates. I was sent two LEFT feet. The box was extremely EXTREMELY terribly packaged in a huge box and mangled when it got here, which I could have dealt with fine. But once I saw there was two left feet I tried to contact customer service, no answer for an entire hour. Their customer service is nonexistent. So I ended up having to call my local zumiez, they were very very helpful in getting me a new pair, however the design I wanted was completely sold out so that was extremely extremely disappointing especially for the price I got them for. All I'm trying to do in this review is save someone else the hassle of this, especially since I don't have a vehicle myself and I had to take expensive Lyfts down to zumiez. Please just go into zumiez if there's one near you, the people are helpful and you can try things on to make sure they're properly made and packaged. Their online service is the worst customer service I think I have ever recieved. As you can see in the photos aswell, only one skate had a bag around it. They also threw about a million stickers in there so I believe they knew something in the order was wrong. This was just supposed to be a Christmas present to myself so it just sucks that it had to turn out this way. Luka the manager at Arden fair was very helpful though.

All the workers smelled like weed but idgaf
The main thing is that when u walk in you get HELLA judged even if you dress like them
And they will accuse you of stealing and call security over which we didnt and they never saw us then they will harrass you and make fun of your outfits even though they were wearing french braids an ugly $#*! beanie that didnt even fit them right and tight $#*! jeans on their skinny $#*! legs thats dont even go all the way down and a flannel that makes her look like she chops wood n shi

We bought our niece her first pro deck for her 13th birthday and the experience was phenomenal. Not only was the staff personable and friendly but they extremely knowledgeable! They believed in the products they were selling. Good customer service is a hard thing to come by anymore, the Zumiez team in Millard NE's Oakview Mall is one the reasons we still like to buy our sweet gear in person. Kudo's guys, you rock. You helped make this day unforgettable. We will be back.

Don't ship if at all possible. They are fast at shipping but my original order had the full address. When the receipt was sent it did not. We had to chase down the items left elsewhere by FedEx due to address differences. Of course the company tried to pass the blame but I have screenshots of the original and the receipt they emailed. They were at fault.

I was interested in buying off the zumiez site and found a dope jacket that I ended up ordering as a size M. Then fast forward 5 days later to see tracking status and check where it's at, but only saw blank with no progress. I got concerned and looked up reviews about the website, which I should've done earlier but anyway, most reviews sounded terrible and made the website sound bad overall that made me a bit overwhelmed about the purchase until an hour later same day next thing you know a package arrives with the jacket and size on point:)
And the shipping time took from April 28 -May 3 which is great compared to some reviews hearing that there packages take a month or some never arriving. Hope someone takes my word and gains from this as trust

My experience at Zumiez was great it was very vibrant and fun in there with lots of cool outfits and accesories the other great part was the customer service This sweet lady named Bella was very helpful kind and really made the visit feel at ease and memorable will definitely be going back there I totally recommend it

That's the worse service what I can receive I buy my jewelry and they said it don't go charge of color and when I come back to ask why it change they say that's not them problem I never go buy there no more they got a the worse customer service. I am so disappointed I do not recommend it for anything

Sends out emails claiming items are up to 75% off, but I looked through all of clearance and could not find a single thing even close to 50% off! Prices are extremely high to begin with. You might get $5.00 off if you are lucky. Some only have $1.00 off!

When I get an email from zumies.com, it will say "sale, up to 85% off". There is nothing close to even 50% off. Most things are $15-$20 off, and its more like you are paying 85% of the regular price. Whats up with that?

I'm really happy about my last purchase. It arrives safe and sound and the skateboard deck is in perfect condition, no tear at all on the shrink wrap.
In the first place, i was not very confident to order at that store after reading reviews and bad comments about Zumiez on internet.
I tried and i'm satisfied!
Customer service in this time of Corona virus is not so bad after all. Better call them instead of waiting for a response by email. It's faster.
Fast delivery for a free shipping thing:)
Will do business with Zumiez again if i have to!