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N H.

Contributor Level

Total Points
81

1 Review by N

  • Zumiez

12/24/21

We live in Canada and found the items we wanted at the US site. We placed our order and after waiting for weeks, not only was the border fees more than anticipated, the items were not what we had ordered. The sizes were wrong (ordered large and got small) and the hat we ordered looked like it was kicked around on the floor for awhile before they sent it. When we called to look at getting the items returned and get what we had wanted, they said they would send a return slip and refund us, but the border fees are our own problem. When asked when we could get the items we ordered, they said that it was on us to contact them in the future to see if it is in stock.

Don't recommend to anyone. Customer service doesn't care about the customer or the state of the items being shipped.

Service
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Returns

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