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ZulilyReviews 4,523

2.3
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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
511
value
514
shipping
532
returns
408
quality
478
Wisconsin
1 review
0 helpful votes
Follow Rosemary R.
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Not as good as years ago
October 25, 2019

I have been buying from Zulily since 2010. Most of what I've purchased has been nice, but like others, I've found that some of the clothing is smaller than normal, if bought in person. Lately, I've found that some clothing is coming from China, and their sizing is way off, and very small. Also, the shipping for just one item is always $5.99, no matter what it is. I bought a shirt, and had to pay that much, which was almost 1/2 the cost of the shirt, plus!
Trying to just buy home goods, or pet items now, and staying away from most clothing. Lower the shipping costs, please!

Date of experience: October 23, 2019
Texas
1 review
0 helpful votes
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You can find some awesome values, but some of those good prices don't quite match what the picture of the item looks like. Then there's the shipping... don't plan on receiving your merchandise in a timely manner because you'll be disappointed!

Date of experience: October 23, 2019
Florida
4 reviews
0 helpful votes
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Over the years, Zulily has dramatically improved. In both selection quality and abundance of varied products. Everything is priced so well and so affordably that it's hard not to shop every day! Getting carried away is a constant result of shopping Zulily. I'm also thankful the returns have become easier. I was tired of providing pictures every time there was an error.

Date of experience: October 23, 2019
Arkansas
1 review
0 helpful votes
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I really like all the different things I'm able to get. I love the Balance leggings, Boxed, fun jewelry, new shoes, good sales on boy's items. Love it!

Date of experience: October 23, 2019
Michigan
1 review
0 helpful votes
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I have found so many great bargains here. I have not been disappointed. I have purchased many wonderful gifts and housewares. I have had the opportunity to try some new things that I probably would not have tried, had I not found them on Zulily. It is hard NOT to check out Zulily everyday. My only problem with Zulily is... I hate the waiting!

Date of experience: October 23, 2019
Michigan
1 review
0 helpful votes
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Makes home shopping fun
October 25, 2019

Great items, and prices... I find things I don't even know exist and at reasonable prices... the items are as shown and the wait time is usually not to bad...

Date of experience: October 23, 2019
South Carolina
2 reviews
0 helpful votes
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I have loved what I have ordered ( and that has been a lot.) I have not had to send anything back and have not had any complaints other than I now order too much.!

Date of experience: October 23, 2019
California
1 review
0 helpful votes
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Memorable
October 25, 2019

Zulily has been a great experience.
I love how things are new to shop every day the only change I would recommend is having faster shipping so you get your items faster because amazon most other companies competitor beats everyone when it come to shipping it fast. Also maybe having a rewards program for loyal customers

Date of experience: October 23, 2019
Minnesota
1 review
0 helpful votes
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I only shop Zulily!
October 25, 2019

Always fair and great quality. Always interesting. Fun and easy to shop. Great service when I need it. I trust your expertise.

Date of experience: October 23, 2019
Jamaica
1 review
0 helpful votes
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Great items to purchased
October 25, 2019

I love shopping on Zulily but I sometimes hate the experiences I have. They need to stop shipping orders in pieces. Also they could have free shipping at least once a month. T shipping cost is to high

Date of experience: October 23, 2019
California
1 review
0 helpful votes
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I can always find something unique and trendy at Zulily. The prices are better than anywhere else. Zulily is my go to store. I don't even mind their shipping policies. It could be better but hey I get it.

+3
Date of experience: October 23, 2019
Massachusetts
2 reviews
0 helpful votes
Follow Lee F.
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Been shopping at Zulily for about 3 years, and for the most part my purchases have been fabulous. Never fail to get a compliment on a pair of rain boots at the dog park, a unique swimsuit at the pool, something different workout outfit at the gym and never do I worry someone will be wear the dress. Clothes are unusual, and priced great. Customer Service excellent- helpful with questions, and credit lost, stolen packages. Cons: shipping costs is a bummer, as well as returns. Just recently zulily started adding customer reviews, which are helpful with fit and sizing, as well quality of garments. But still only able to find a few reviews. Often delivery time seems like forever.

Date of experience: October 23, 2019
California
1 review
0 helpful votes
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Love Zullity
October 25, 2019

I order from Zulily regularly and have rarely been disappointed in my order. Their products are of good quality and mostly reasonable pricing. The only disappointment is that when I place an order it would be nice to have more days to order with free shipping. Maybe at least 2 days instead of 24 hours. Certainly would allow enough time to view the next day's sales.

Date of experience: October 23, 2019
California
1 review
0 helpful votes
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Fun website
October 25, 2019

I love Zulily! They have fun, unique, items! Great place for grandma's to shop for the grands. Rarely do I have a problem but when I do Zulily happily makes it right.

Date of experience: October 23, 2019
California
1 review
0 helpful votes
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Fun Shopping
October 25, 2019

I always look forward to the newly added items daily, name brands and great prices. I have found some great things at Zulily.

Date of experience: October 23, 2019
Mississippi
1 review
0 helpful votes
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I love shopping at Zulily, I do it every day, I dont like the shipping fees, they are too high especially when you order 1 item. I usually order now on Friday so will last till Sunday.
I Tried to open a credit card acct with Zulily but the on line form does not work and they would not take my application by phone or their bank would not help me at all. I tried for 4 days and gave up... this issue needs addressing... I made so many calls to the company and their bank, I gave up. I will continue to use them but only when the shipping fees dont eat my lunch.

Date of experience: October 23, 2019
Georgia
1 review
0 helpful votes
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I use Zulily almost daily. The service is fast, but I would rather have a refund when I return items instead of store credit.

Date of experience: October 23, 2019
Wisconsin
1 review
0 helpful votes
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Amazing finds
October 25, 2019

I love the great deals that I find on clothing, shoes, and toys for my grandson. I also appreciate that Zulily has a return policy now for most items.

Date of experience: October 23, 2019
Montana
1 review
0 helpful votes
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Thankful
October 25, 2019

I am a 71 yoa female, 5', 138 lb., have a belly and fanny, I don't go out much. I'm on a tight budget so I am happy for this site. I am in bad need of an updated wardrobe, I have severe eczema over most of my body, my best treatment med is a tar/triamcinolone compound that stains everything, my skin itches horribly, tight clothing is a definite no and I wear the 3 same fat dresses over and over, launder the same sheets so as not to ruin too many. This site allows me to shop from home, has great prices and a decent credit program when things don't work out. I get myself into jams and customer service is very patient with me, I really have no complaints - well, maybe, as I am anxious to receive the new clothes, if I have a plan to wear I don't use the tar mix prior, it would be faster service but normally they are worth the wait. Returns are pretty cut a dry, of course time is a factor there as well but Zulily is teaching me patience, money back would be better but I at least have avenue for returns, credits work too! I have been mainly ordering tunics, leggings, tunic type dresses, most have worked for my build. I can't stress enough the good service I have gotten from customer service with any issues, if I can break it I do and they have been my survival team. I don't know how to ad photos so, at this time I am very happy and appreciative of the Zulily company!

Date of experience: October 23, 2019
Kentucky
1 review
0 helpful votes
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Great Store
October 25, 2019

Their clothes are amazing. Many name brands. Prices are great. Payment plans available. New deals are added daily. So always check back for more.

Date of experience: October 23, 2019

About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.


zulily.com
Founded in 2009
Seattle, WA, United States
+216