Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
I give you fair warning: I have only bought Christmas ornaments on Zulily. They are my hobby/obsession. So far everything has been wonderful. The pictures don't always do justice to the merchandise so my experience has been very positive. I am amazed by the variety of items, and how quickly some of them sell out. Prices are good compared to other sites with similar items. The wait time can seem like forever, but I like checking on my orders and counting the days. It's just like Christmas.
I'd love to shop more often, however the standard $8.95 shipping no matter how large your purchase is, store credit only for returns, and lacking in discounts prices from MSRP, are disappointing and frustrating. I believe there's room for improvement with their business model to earn consumer trust and to become 1st choice among the other shopping websites.
One piece was broken in half when received. I called Zulily and was given full credit on my credit card. That was quick and easy, but the item is no longer available and no wait list. I'm disappointed that I can't get another set. I've spent hundreds of dollars on Zulily items and I'm well pleased with most of them. I buy lots of gifts to give for Christmas every year and will continue to do so. I love shopping at Zulily.
I am disabled post-stroke and use Zulily for everything for myself and my 10yr old grandson. It is important to me that the products I order online are the best quality and fit my budget. I tell everyone I know about Zulily and give the company high marks. They are amazed at how such great quality is also priced so very reasonably. You should see their faces. Hopefully, this will influence everyone to use Zulily. I tell them that they will not be disappointed.
Zulily allows for a one stop shop to find all kinds of personal, household, and food, etc items from a wide range of price ranges.
Clothing and shoes are a 50/50 in quality and fit. If you buy known clothing or shoe brands generally you will get what you expect. If it's an unknown brand, prepare yourself for potential disappointment.
Decoration items with light features are again about 50/50. About 50-60% will work, the rest... junk. Read reviews and learn what brands are more reliable.
Returning items is not cost effective, so know the brands and you will be much happier with purchasing items here.
Lots of options to choose from. Limited pictures are available of some items when trying to consider buying them. Need a better return policy and ship items faster.
If you are a shopper (and know pretty much the prices of items), this is a great store. While there are some great deals, there are also some very overpriced items. Quality of items is usually good and packing of items for shipping is usually spot on. If buying clothes or shoes, I'd suggest sticking to Brands that you know how they fit. China is where much of the clothing comes from and fit can be "iffy". Also with Zulily you must be patient as most items may be received 3 weeks after you placed your order. While now you can return items, the return shipping fee is nearly $9.00 so unless you are shipping back more than one item, return shipping is quite expensive! Lastly, your return monies are for store credit only; your money is not returned to your method of payment. A great positive is all my experiences with Zulily customer service have been wonderful.
Love the variety of items, Zulilly has.
Don't like the fact, that they won't reimburse your money for returned items. You have to take a credit.
I love shopping with Zulily! Great deals and wide selection of products all in one convenient place! Consistently great experience with every purchase.
I have been a customer of Zulily for a very long time, before any of my friends knew about it. I have gotten some wonderful deals. I do not like the shipping costs, and have had some purchases that did not come as expected. I have always had wonderful help with customer support.
I love Zuilily! Unfortunately I have quite the addiction. I love these products. Such great deals & finding things I didn't know I needed is great. Just wish they would stop shipping one use plastic airfilled bags! Use recyclable cardboard or paper or anything, but plastic that you cannot recycle! Please try!
I find quality merchandise at the absolute best prices anywhere! I love to receive the emails and start shopping.
Love the unique selection and how nice some of the womans plus size clothes are at great prices alot of selection to choose from with great value
There is something new every day, the prices are good, and the customer service is friendly. I wish you carried larger plus sizes in women's clothing.
Always great deals, and great return policy. After your 1st purchase in a day, or over a weekend, shipping is free on subsequent orders.
Always happy with Zulily they are always nice & helpful. Can fine something every day so I try not to look.
Sure, there is always room for improvement in any company, but you are doing very well! If I have had a problem you have always fixed it for me. Usually it has more to do with condition after shipping. I wear a bigger size and I find lots of clothing in that size but not things like coats and hoodies. I think your prices are very reasonable and, if anything, I find too many things that I like!
I have used Zulily for a number of years and love some of their unique products. Their service either over the phone or by email is excellent but am beginning to use them less for the following reasons:-
1. Many of them are no cheaper than in the stores.
2. Some of the craft products are more expensive.
3. Shipping has gone up so that if the discount is small it takes away the difference.
4 it often takes a long while for them to ship something, especially when it gets transferred to the post office.
Need more customer reviews or more details of products especially clothing. It's frustrating when the item doesn't really live up to the pic or description and your return fee is so ridiculously high.
About the business
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members