website thubmnail of Zulily
How would you rate Zulily?
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Canada
1 review
7 helpful votes
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Reviews are scary
April 2, 2016

Not after the reviews I've read. May be pretty as a picture but the cheap Chinese quality people receive has made me lose interest. Better to go out and shop. Good thing I don't remember my password to my email so now I don't have to look.

Date of experience: April 2, 2016
Canada
1 review
9 helpful votes
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I should have read all these reviews before I ordered anything from Zulily! Took close to five weeks to receive my three items that were individually packaged and sent separately within a one week period (not very environmentally conscious). Also, I was disappointed in the quality of the material, very cheaply made. I honestly would be embarrassed to wear one of the cardigans I purchased to work, it's that bad! I will be cancelling my account with the site.

Date of experience: September 20, 2014
New Hampshire
1 review
2 helpful votes
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Awful!
December 15, 2013

Awful! I have been duped and it sounds like I am not the first. What is the benefit of working with a company like this (I ask myself)? No service and the value means nothing when you wait 6 weeks for an item to arrive. Never again!

Date of experience: December 15, 2013
Massachusetts
1 review
0 helpful votes
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I have been ordering from Zulily for a few years and it is my " go to place". People comment on things in my house or my apparel, asking where I got them. My answer, Zulily! I order brand names in apparel and have had no problem. I have found some items are of lower quality but you have to pay attention. House hold items are great. Kitchen ware, Eddie Bauer sheets are the best I have ever seen at a wonderful price. Be an informed shopper and you will do great. I love this site.

Date of experience: November 26, 2019
Pennsylvania
2 reviews
6 helpful votes
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My daughter ordered from them and received in a couple weeks, I order and it takes over 6 weeks to receive. So I tried again, taking just as long. They have to order from their supplier (which could be overseas) first, why they can't get their supplier to mail directly to ship quicker is beyond me. But baby supplies were a good deal, glad the baby isn't born yet.

Date of experience: October 1, 2014
Arizona
1 review
7 helpful votes
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Worthless site
November 23, 2015

I found six pair of shoes I really loved but none of them were in my size. This is rather a pointless site, after reading the reviews I think I'm better off not to do business with this company and I cannot imagine why they are still in business. Their website does not seem to work either. I will be surprised if I can even post of this review.

Date of experience: November 23, 2015
Iowa
3 reviews
2 helpful votes
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Good/Bad mixed
April 1, 2017

I have had a few really good transactions with great results. Made in America, great quality. This time not so good. FIVE weeks between order and delivery. Products were basically good, but two were not acceptable. Both made in China. That's not the norm on previous orders. I didn't know that returns are a store credit unless items were defective. Waiting to hear from company on how to return.

Date of experience: March 31, 2017
Illinois
5 reviews
11 helpful votes
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I have ordered quite a few things for Christmas through Zulily this year and have been very pleased with the quality and prices. The only problem I've had is the shipping times. It does take a long time for some items to ship so you can't order anything if you need it soon. Some things have arrived in a week or less, some I'm still waiting for and its 12/21/15. As far as quality, the items are all very well made and true to size. Unlike some other sites I have dealt with this year, you can easily check what your item status and location is at any time. They cancelled 2 of my items because they felt they didn't stand up to their quality standards once they arrived at Zulily and gave me store credit in addition to refunding the cost to make it up to me. So order early and know that when the items arrive they will be worth the wait

Date of experience: December 21, 2015
Georgia
1 review
10 helpful votes
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They are one of the worst online sites to order from I would never advise anyone to order from them. Your order takes anywhere from a month and up to be received. I ordered boots that came and don't look like they did online.It's not even worth returning and going through the whole month's process. China can get your order to you faster than them. They give you one time to return certain things that you still have to pay the shipping & handling for it to be returned. They don't care about there customers being happy. So hopefully this review encourages people to save their money and spend it elsewhere.

Date of experience: December 22, 2014
Pennsylvania
1 review
1 helpful vote
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Their website and merchandise look very nice, but like a lot of reviewers, I'm frustrated. I ordered four summer dresses on August 6 and they still have not arrived. It's almost Fall! Further, they have no return policy and the reviews I'm reading say the quality of the clothing is poor. Now I'm expecting shabby dresses that don't fit and I'm stuck with them. I won't order from Zulily again and cannot recommend them.

Date of experience: September 5, 2013
Peggy A.
Florida
2 reviews
0 helpful votes
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Ugh
October 23, 2019

There is not enough info on the items you sell.It takes forever to get merchandise. If your not happy and want to return you charge I believe $8.95 to return ...terrible! I'm never ordering clothes again mostly junk! Sizing is not accurate. Pictures of items are also not accurate. I always pay my bill and just recently requested only a $100 increase and was turned down. This infuriates me!

Date of experience: October 23, 2019
Michigan
1 review
4 helpful votes
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One wear
August 11, 2018

I ordered 5 solid-colored tunic tops from Zulily in similar styles. After one wear the fabric was pilling so much that I didn't know if I could wear it a second time. In an attempt to prolong the life of the fabric, I turned it inside out and washed it in delicate. That made it worse. I am very disappointed with the quality and would not order from them again. It made me sad because the tunics were a good fit and were very cute. But unless you are only looking to wear the item once, don't waste your money.

Date of experience: August 11, 2018
New York
1 review
1 helpful vote
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I give it No stars
July 13, 2014

I give it No stars. I placed a $70 order of merchandise. The sizing on the items are at least 3 sizes too small. Please be very careful when ordering ANY clothing from them. I personally am never ever going to order from them again. Their customer service to me has been very unhelpful.

Date of experience: July 13, 2014
Arizona
1 review
2 helpful votes
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I used to love Zulily. The clothes were great and descriptions correct. Last few things I've ordered the descriptions were not even close to what I received. They were described as 65% cotton but the items that arrived had zero cotton involved. They were cheap trash that looked like Halloween costumes that come in a bag. The fabric was 100% synthetic. The medium was more like XL. They looked nothing like image online. I wouldn't be caught dead in or out of my house in these clothes and the return policy is s* They charge you to return and only give store credit. I only gave 2 stars because for non clothing items I have had better luck.

Date of experience: May 19, 2021
Tennessee
4 reviews
22 helpful votes
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I used Zulily several times, and was generally happy with the service. Yes, the shipping takes a long time, but they are just the middleman. One of my purchases came defective, and I returned it. It took 3 times calling to get a shipping label! Afterwards, I received an e-mail informing about crediting my account, including shipping. But shipping was never credited. I sent 2 e-mails, and every time received very nice answers promising to issue a credit, but it never happened. Tried calling once, but no answer. Finally they stopped responding to my e-mails. Will not be ordering from them again.

Date of experience: December 23, 2014
Oklahoma
1 review
9 helpful votes
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I purchased two items from here, from 2 different vendors, a pair of shoes and a dress. As far as merchandise quality, the shoes were perfect, a brand name so that was easy. The dress was good quality, albeit a little on the small size, even with adjustments for the EU sizing. The thing to know about this site (among other things) is their shipping policy (which is clearly stated on the website)- they receive merchandise from other vendors and then ship it to us buyers. That takes time. It took almost 5 weeks for me to get my order.
I can only speak to the quality of the stuff I received. I do know, being a frequent cosmetic product shopper, that the cosmetic items are no bargain at all. Some of them are even more expensive than drugstore or Ulta prices

Date of experience: June 24, 2015
Ohio
1 review
23 helpful votes
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The Zulily staff tells consumers plainly on the site that they are the middle man. No one should ever be upset that things take a while, or surprised they order from a third party when they openly express this on their website. I think all related complaints should be dismissed as irrelevant due to the complainants ignorance about the true and posted nature of the company.

Date of experience: August 8, 2016
Texas
8 reviews
15 helpful votes
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Shop name brands only
December 5, 2013

I've bought lots of times from Zulily and what I have learned is to shop name brands only. I read a lot of reviews of the cheap workmanship/fabrics their low priced clothing is made of and my experience has been the same. If it is a brand with it's OWN website, it is a safer bet. I only wish a $20 dress would look as cute in person but it never does and there is no return policy so buyer beware!

Date of experience: December 5, 2013
California
2 reviews
0 helpful votes
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Cool stuff but...
July 18, 2019

Many cool items offered but descriptions often are way off. The quality sometimes
Is iffy. I have received several 'free shipping' on next order but that link has only
Worked once. For the most part, I like shopping with Zulily but I wish that
The descriptions and photos matched the item ordered. I tend to stick with brand
Names I am familiar with. When I call customer service I have always had a
Good response and pleasant experience with my issues.

Date of experience: July 18, 2019
Oklahoma
1 review
2 helpful votes
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I found their customer service to be quite responsive and pleasant. I ordered 8 items. Every single item was cheaply made, seriously undersized and I have never seen such thin material. I truly believe the orders take so long because they have women in the back room hurriedly sewing each item. Blah! I was refunded on half my items and the other half was store credit which I will never use. In the long run, you'll spend more for less with this company.

Date of experience: June 19, 2014

Overview

Zulily has a rating of 2.3 stars from 4,525 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zulily most frequently mention store credit, return policy and poor quality. Zulily ranks 9th among Daily Deals sites.

service
511
value
514
shipping
532
returns
408
quality
478
+216