I love most of the items I purchase through Zulily. I wish they had a free returns policy when things dont fit right. I end up giving it away because its not worth paying to ship it back for a refund. More reviews on everything would help to see if items fit is too small or too large, etc. Shipping can be a little long at times and not knowing when items will ship is hard if it takes a while.
Need more customer reviews or more details of products especially clothing. It's frustrating when the item doesn't really live up to the pic or description and your return fee is so ridiculously high.
Zuilly is my number one spot for ordering my professional clothing. I have recently branched out to order clothing for my infant granddaughter. I love all of the fashion styles, the prices are really amazing, and recently I got the Zulily CARD which allows me to split the payments into 3 separate time frames. Shipping is pretty quick and keeping track of my orders is easy, as is returns in that rare occasion I return items! I do wish they had a better offer of "free shipping" than the order and get free shipping until midnight of the same day. I often order late at night and that does not give me time to order other things...
My mother in-law bought us a gift card when we found out we were pregnant. After two weeks of no email verification code - the site told her to punch in her receipt number. I tried with no luck. She is currently trying to get her money back and waiting... waiting... waiting. What a poorly run site. I'm sticking with Amazon and Gilt Group
I placed on order on January 2,2012. It took over 22 days to receive it. The tracking number was for UPS but I finally found the package at a post office in another city. Zulily explained that it take 10 days to process an order... that is absolutely ridiculous... generally I received my orders from other vendors before Zulily has ever processed one.
It is a "buyer beware" experience. No refunds, unpredictable shipping times, but if you see a product you know in a size you are sure of, you can get good deals-Crocs comes to mind. I have had bad experiences with brands I am unfamiliar with, and any seller that won't stand behind their products is a risk.
Wish I had read the reviews before purchasing an expensive purse. I have to wonder if this is a fake of a quality brand. The zipper zips roughly and looks cheap. So disappointed. Won't visit this site again.
I ordered 15 items from them in Nov. 16 for my Wife for Christmas. All items showed guaranteed Christmas delivery. All but one arrived by the week before Christmas. The last one arrived Jan 3. When I called Customer service about the Christmas Delivery guarantee I got through in 2 rings to a young man who was very helpful and courteous. He offered to refund the money and I asked him instead to just give me credit for future orders. Could not be happier with the shopping experience at this online retailer. They are all made in HK and shipped from there which is why I ordered early. I have seen some negative reviews about this place but my experience was terrific.
I've had a good experience with Zulily. I found that if you order cheaply priced stuff you will get something cheap. I order mid to higher prices for stuff and have been very pleased. Word of advice: if it says to hand wash-then hand wash it. Check the reviews and sizing info on every product and decide accordingly. I'm a regular shopper now
I would not use them based on the reviews. Thank-you for saving me the trouble. I'm sick of online buys and returns the fuss and trouble. So many rubbish sites following no rules they should be shut down.
I submitted reviews on the items that I bought in order to warn others but I cant find any reviews on their site anymore at all. Very sketchy.
I donated all three tops today that I had worn only a few times each. Also, sizing even with the same maker was wildly random.
Makers name is Reborn.
Item significantly not as described; zulily offered full refund which they claimed several times was completed. Eventually they admitted there was an error in the refund process and promised to fix it. But again, I waited and no refund. So, it appears that zulily may have lied to me not once, not twice, but numerous times. Shop elsewhere, people. Zulily offers some unique items but none of it is worth the almost-certain hassle you will encounter.
As I stated before I was trying to return something. I was contacted by two customer service rep's. Both wanted pictures of the curtains even though I had explained there was nothing wrong with them. I remained persistent and ended up with a third very helpful cuts svc rep. He explained why they wanted pic's but ended up giving me store credit which all I was asking for and having me keep the curtains. I guess you have to hold your ground to get results.
Zulily sells very nice goods at wonderful prices however the length of time it takes to receive them is frequently prohibitive. I'm never sure exactly when I receive them so it's hard to buy Zulily products as gifts.
Zulily is a great place to shop for products at fantastic prices! You will have to wait quite a while for the item to be delivered so give yourself plenty of time and also don't order clothing or shoes unless it's a brand you've tried before because the sizing can be way off from US sizing and not all items can be returned.
I've been a customer of Zulily from 2003 to present and find the quality of products going down hill. Now a customer has to pay for returns, even though it's Zulily's fault. I will be discontinuing my membership.
I have been shopping with Zulily for years. Since they "merged" with QVC I have seen a decline in quality and shipping. Many of my boxes arrive looking like they got caught in a game of football... as the ball! Luckily, there hasn't been much damage. Zulily is good at taking care of you if you do have damages.
I love the all day shipping. It's fun picking out new outfits for my grandchildren.
Even if it's not perfect, I will continue to shop here.
I am amazed at all of the negative reviews about this site! I have gotten nothing but incredible customer service any time I had an issue. Regarding slow shipping -- yes, they are SLOW. But it clearly states on the site their shipping policies and the amount of time you have to wait before your order ships.
I have twice received items that were not of good quality. Each time I contacted customer service with a POLITE and detailed email, I heard back within the same business day. Both times my money was refunded, I received a site credit, AND I was able to keep the items (if I desired to do so.)
Give them a try. They are a product preview site -- kind of like merchants "testing the waters" to see how well each product will sell. That's why there is the delay when you make a purchase... Consider it "pre-ordering" something before it hits the market.
After reading all the negative reviews I was really hesitant to order anything from Zulily... but, I ended up ordering 2 pairs of shoes from Zulily. The first pair I love and they came in after only about 2 weeks (surprise). The second pair I love as well but the soles are very slippery (will have to do something about that). Anyway, I was pleasantly surprised that they came in so quickly and were a very nice material. Now, let's see how my bill is handled hopefully no mistakes will be made. After reading the negative reviews about the clothes, though, I will absolutely not order anything from them.
I've come across this website and I am utterly shocked at the reviews Zulily are getting?
I have NEVER had a bad experience with their products, YES shipping takes ages but that's how their site works!
These guys are truly amazing and their products to.
You are always guaranteed unique products and the chances of your friend having the same outfit as you is non existent!
Love love love them xxxx
Overview
Zulily has a rating of 2.3 stars from 4,525 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zulily most frequently mention store credit, return policy and poor quality. Zulily ranks 9th among Daily Deals sites.
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- Seattle, WA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members