I ordered 15 items from them in Nov. 16 for my Wife for Christmas. All items showed guaranteed Christmas delivery. All but one arrived by the week before Christmas. The last one arrived Jan 3. When I called Customer service about the Christmas Delivery guarantee I got through in 2 rings to a young man who was very helpful and courteous. He offered to refund the money and I asked him instead to just give me credit for future orders. Could not be happier with the shopping experience at this online retailer. They are all made in HK and shipped from there which is why I ordered early. I have seen some negative reviews about this place but my experience was terrific.