I ordered a few things-a blouse that was yellow had spots with dark gray threads mending holes, a ring that was missing stones and was not sterling (as advertised) and a metal wall plaque that is so cheap I just ditched it. So lesson learned don't order from this company or you will be sorry. Waste of money.
I spent five minutes simply trying to get into the sight. I tried two different emails. I simply wanted to see what they had to offer. 7 attempts, 2 emails, and I gave up. Shopping should not be so difficult, or behind an iron fortress. Don't waste your time here. Stinks.
Zulily is a great place to browse and shop. The products/brands offered are a good variety. I used to buy more clothing items when my child was younger/smaller; now, i do not purchase clothing items as it is difficult to size different brands (i. E. a size 10/12 in calvin klein fits differently than a 10/12 in michael kors.)
I still do not like their return policy but a few items i've purchased - household, jewelry - have arrived damaged and a phone call to zulily resolved the matter whether they adjusted/credited price or sent a new item if they had in stock.
I buy perfumes, gift items, and 'boxed' items and have been, overall, satisfied at product selection and value.
I've gotten a lot of great deals and it's an affordable place for me to have a shopping addiction. My only suggestion is that they come up with a shipping program. I hate paying shipping everytime. It would be neat to pay a one time annual fee for shipping like amazon.
Everything I have purchased from Zulily has been a delight. The products are made well, shipping is quick and packed professionally. I love that I can break my payments into 3 different billings. That helps my budget (plus I can buy more). I can't wait everyday to see what's available next.
While they offer some interesting items at slightly lower prices, the shipping cost usually cancels out any savings. The description of items is often incomplete, sketchy or just plain wrong. Most items take forever to ship, sometimes as much as a month. It also costs a fortune to return a purchase.
Yes, the website looks pretty and the prices 'seem' great, but beware!
I ordered six items and over a period of three weeks received a weekly email cancelling an item. Refunds were given, but that's not the point.
In the end I received three small items and it took over a month to get them. I'm in Australia, not a third-world country and have been successfully shopping online for many years.
This is my first and last experience with Zulily. There are many more players in the market who do it well and get it right first time.
I bought several clothing items and they are terrible quality. Although I do like the design I'm not sure how long they will hold up. And I even had to repair a rip in seam before I got to wear it. Poor, poor quality. Also, don't you think it's weird none of the clothes had labels or tags in the back? Not even a care tag. Not to mention the one month shipping wait from China. I won't be ordering anymore. I do have to say they were quick to respond to my shipping inquiry which is good.
I've placed several orders with Zulily for women's clothing. I had one sizing issue where using the size chart resulted in the dress being too large. Sent email just to bring it to their attention, suggesting they double check it for accuracy. Received an apology email stating they would put a credit on my account for the full amount and to gift the dress to someone it would fit. Credit received and used. Great customer service and happy with quality of all items purchased to date.
I just received my first order and just had to say how pleased I am. Everything I purchased was amazing quality and fit my daughter perfectly. The sizing charts are very accurate. I've been shopping for a very picky 21 year old college student. Finding stylish clothes that fit her small but curvy frame is difficult. All of the clothes I bought look great on her and we are both so pleased.
Do not let the 'bargains' they offer mislead you - the product you will receive is nothing like what they advertise. i ordered 3 sets of bright blue towels from their "daily deal' email. What i got were dirty-gray colored towels. Customer service (which is laughable - there is no 'customer service') after jerking me around for a month, told me they checked with the vendor and I did receive the correct towels. What? you're going to believe "the vendor" when the photo I sent you clearly shows gray towels? There is a reason the ratings on this company are so low - they are pathetic. Stay far away from them and spend your money on a company with decent reviews and a fair return policy. At least I got something from them - so many people spent money and never saw their orders. So - anyone have a dirty-gray colored bathroom? I have 3 sets of towels that i can't use.....
Ordered a winter coat, took over 3 weeks to arrive and reg shipping within country. When arrived there was no return invoice to send back for return? Size was way off! How can I return when there is no packing invoice with return address label? Material was not what I was expecting, quality poor. Website is false advertising with photos of clothing that looks nothing like what you get. Very disappointed! Do not order from this company!
As long as you read everything to know what to expect, this site is great. Since they offer many brands, sizes can vary. Shipping is also varied depending on if product is in stock. Some things have arrived within days, others in a couple of weeks. I had only one product to return and they simply replaced it and said donate the old one to charity!
Be a smart consumer and READ!
I ordered once with them and waited 3 weeks to finally have someone emailing me to tell me they won't be able to ship me as they could not get my item...?! Also found the same item (baby toys) much cheaper a week after on another website...
I am addicted to Zulily, there's new things every day! I even get the annual free shipping each year for $49 because I order so often! The quality is good, the selection is great and if there's ever a problem then customer service resolves it right away!
Having read some very negative reviews I was very nervous awaiting my first Zulily delivery. Yes it took a month but then I'm in Australia and was expecting a long wait. My first 2 orders arrived today and I must say I'm very impressed and pleased with my purchases. Everything fits - I'm plus size 18 and finding clothes in Australia has been depressing to say the least. I love the range of plus size clothing and will definitely be ordering again. There is always a size chart to consult so make sure you check.
1. It took one month to get my order
2. All the clothes and products are cheap and most made in China and then sold by a private seller to make a profit
3. If you want to buy items like Zulily, wait for a month, and pay a small fraction of the price, buy directly from China via a site such as www.yoybuy.com. It's a little complicated, but worth it
4. Really, the sales and discounts are completely made up - do a price comparison - just another lie
I was in the process of placing an order and checked these reviews. For some reason I questioned the price and shipping. After reading these reviews, I would not purchase from them. There can't be that many people with bad experiences if this were a trustworthy company.
I ordered 3 items. I have received 2 so far. The other is in transit to zulily and been that way for over 2 weeks. The sizing is all wrong. I ordered bigger still almost to small. The dress fell apart while she was wearing it the first time.its trash now. It's been over 30 days on the last item. It will be to cold to wear more than likely before I receive. Quality is poor. Service and delivery is slow. I will never order from them again. First time buyer last time shopper.
The fitted sheets did not stay on the bed... cheap elastic. Within the first week, the sheets started pilling with wear. Who wants to sleep on tiny irritating little pill balls! I wrote Zulily and was basically told S. O. L. I would never use them again
Answer: Zulily has awesome customer service! I have nothing bad to say about them! Definitely worth ordering from them... I have been happy every time (& I use it a lot!)
Answer: I have never ordered shoes from them but I agree that they likely vary according to brand. Contrary to other comments (that I am very suspicious of...) I have never waited a long time and the quality has always been as shown. There are so many rip-off sites out there and I suspect some hire people to post phony negative reviews on the 'good' sites. I do not recommend searching for cheaper products - you'll end up on a bogus, cheap site. I now research every site name and sift through comments - its exhausting but has saved me from spending money on sites that were not good.
Answer: Got money to burn? Order from Zulily. There isn't enough room on the Internet to list all the reasons you should NOT order from them!
Answer: Nope... no returns accept and good luck on getting a refund. Stay away from this site.
Answer: It could be a week or it could be 3 months. But my advice would be not to order at all. The sizes are never right (a small may fit someone that wears a large or it may be too small for an infant) and the quality sucks (the fabric on a dress I bought is so thin you can see through 4 layers). STAY AWAY FROM THIS SITE!
Answer: Wrong size, no return policy. Beware don't order from them
Answer: Sorry I don't know the answer, but it could explain why everything is so cheap
Answer: Yes, it may take that long, but they are up front about that on the item description page. I have never had a problem with them.
Answer: Let me just put this out there. The people who bought things from Zulily (and are unhappy with their purchases), probably didn't research the brand before they bought it. Think of Zulily like Marshalls or TJMaxx. That's what Zulily is, in online form. I just bought a hoodie from them, and researched the brand before I bought it. The particular hoodie was being discontinued, so they were selling it very cheaply. I bought it, and it is the real deal, originally $89. So research the brand. And don't expect your purchase quickly. They wait until they have enough orders to bulk purchase (another reason why their prices are low), before they buy. So it'll be a few weeks before you get it. I hope this helps.
Answer: If you bought them from Zulily, you might see about making your granddaughters feet smaller. I'm sure that's easier than dealing with Zulily.
Zulily has a rating of 2.3 stars from 4,525 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zulily most frequently mention store credit, return policy and poor quality. Zulily ranks 9th among Daily Deals sites.