website thubmnail of Zulily
How would you rate Zulily?
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Virginia
1 review
25 helpful votes
Follow Julie G.
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I ordered a few things-a blouse that was yellow had spots with dark gray threads mending holes, a ring that was missing stones and was not sterling (as advertised) and a metal wall plaque that is so cheap I just ditched it. So lesson learned don't order from this company or you will be sorry. Waste of money.

Date of experience: May 12, 2016
California
1 review
14 helpful votes
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The worst Sight
October 19, 2015

I spent five minutes simply trying to get into the sight. I tried two different emails. I simply wanted to see what they had to offer. 7 attempts, 2 emails, and I gave up. Shopping should not be so difficult, or behind an iron fortress. Don't waste your time here. Stinks.

Date of experience: October 19, 2015
Texas
1 review
0 helpful votes
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Fun site to shop
October 26, 2019

Zulily is a great place to browse and shop. The products/brands offered are a good variety. I used to buy more clothing items when my child was younger/smaller; now, i do not purchase clothing items as it is difficult to size different brands (i. E. a size 10/12 in calvin klein fits differently than a 10/12 in michael kors.)
I still do not like their return policy but a few items i've purchased - household, jewelry - have arrived damaged and a phone call to zulily resolved the matter whether they adjusted/credited price or sent a new item if they had in stock.
I buy perfumes, gift items, and 'boxed' items and have been, overall, satisfied at product selection and value.

Date of experience: October 24, 2019
Iowa
2 reviews
0 helpful votes
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I love it
October 25, 2019

I've gotten a lot of great deals and it's an affordable place for me to have a shopping addiction. My only suggestion is that they come up with a shipping program. I hate paying shipping everytime. It would be neat to pay a one time annual fee for shipping like amazon.

Date of experience: October 23, 2019
Pennsylvania
1 review
0 helpful votes
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Fantastic products!
July 18, 2019

Everything I have purchased from Zulily has been a delight. The products are made well, shipping is quick and packed professionally. I love that I can break my payments into 3 different billings. That helps my budget (plus I can buy more). I can't wait everyday to see what's available next.

Date of experience: July 18, 2019
New Jersey
1 review
1 helpful vote
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It's a crap shoot
February 26, 2020

While they offer some interesting items at slightly lower prices, the shipping cost usually cancels out any savings. The description of items is often incomplete, sketchy or just plain wrong. Most items take forever to ship, sometimes as much as a month. It also costs a fortune to return a purchase.

Date of experience: February 25, 2020
Australia
1 review
6 helpful votes
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Slow and unreliable
June 12, 2015

Yes, the website looks pretty and the prices 'seem' great, but beware!
I ordered six items and over a period of three weeks received a weekly email cancelling an item. Refunds were given, but that's not the point.
In the end I received three small items and it took over a month to get them. I'm in Australia, not a third-world country and have been successfully shopping online for many years.
This is my first and last experience with Zulily. There are many more players in the market who do it well and get it right first time.

Date of experience: June 12, 2015
Ohio
1 review
7 helpful votes
Follow Jolene L.
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I bought several clothing items and they are terrible quality. Although I do like the design I'm not sure how long they will hold up. And I even had to repair a rip in seam before I got to wear it. Poor, poor quality. Also, don't you think it's weird none of the clothes had labels or tags in the back? Not even a care tag. Not to mention the one month shipping wait from China. I won't be ordering anymore. I do have to say they were quick to respond to my shipping inquiry which is good.

Date of experience: September 8, 2014
Canada
1 review
2 helpful votes
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Couldn't be happier
April 24, 2019

I've placed several orders with Zulily for women's clothing. I had one sizing issue where using the size chart resulted in the dress being too large. Sent email just to bring it to their attention, suggesting they double check it for accuracy. Received an apology email stating they would put a credit on my account for the full amount and to gift the dress to someone it would fit. Credit received and used. Great customer service and happy with quality of all items purchased to date.

Date of experience: April 24, 2019
Arizona
1 review
6 helpful votes
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I just received my first order and just had to say how pleased I am. Everything I purchased was amazing quality and fit my daughter perfectly. The sizing charts are very accurate. I've been shopping for a very picky 21 year old college student. Finding stylish clothes that fit her small but curvy frame is difficult. All of the clothes I bought look great on her and we are both so pleased.

Date of experience: October 3, 2014
Cee E.
Massachusetts
1 review
2 helpful votes
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Avoid at all costs
December 5, 2017

Do not let the 'bargains' they offer mislead you - the product you will receive is nothing like what they advertise. i ordered 3 sets of bright blue towels from their "daily deal' email. What i got were dirty-gray colored towels. Customer service (which is laughable - there is no 'customer service') after jerking me around for a month, told me they checked with the vendor and I did receive the correct towels. What? you're going to believe "the vendor" when the photo I sent you clearly shows gray towels? There is a reason the ratings on this company are so low - they are pathetic. Stay far away from them and spend your money on a company with decent reviews and a fair return policy. At least I got something from them - so many people spent money and never saw their orders. So - anyone have a dirty-gray colored bathroom? I have 3 sets of towels that i can't use.....

Date of experience: December 5, 2017
Canada
1 review
2 helpful votes
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Not impressed at all!
December 1, 2017

Ordered a winter coat, took over 3 weeks to arrive and reg shipping within country. When arrived there was no return invoice to send back for return? Size was way off! How can I return when there is no packing invoice with return address label? Material was not what I was expecting, quality poor. Website is false advertising with photos of clothing that looks nothing like what you get. Very disappointed! Do not order from this company!

Date of experience: December 1, 2017
Massachusetts
1 review
6 helpful votes
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Very Good
October 22, 2015

As long as you read everything to know what to expect, this site is great. Since they offer many brands, sizes can vary. Shipping is also varied depending on if product is in stock. Some things have arrived within days, others in a couple of weeks. I had only one product to return and they simply replaced it and said donate the old one to charity!

Be a smart consumer and READ!

Date of experience: October 22, 2015
New York
2 reviews
10 helpful votes
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I ordered once with them and waited 3 weeks to finally have someone emailing me to tell me they won't be able to ship me as they could not get my item...?! Also found the same item (baby toys) much cheaper a week after on another website...

Date of experience: July 22, 2010
Missouri
1 review
0 helpful votes
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I am addicted to Zulily, there's new things every day! I even get the annual free shipping each year for $49 because I order so often! The quality is good, the selection is great and if there's ever a problem then customer service resolves it right away!

Date of experience: August 19, 2019
Australia
1 review
11 helpful votes
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Having read some very negative reviews I was very nervous awaiting my first Zulily delivery. Yes it took a month but then I'm in Australia and was expecting a long wait. My first 2 orders arrived today and I must say I'm very impressed and pleased with my purchases. Everything fits - I'm plus size 18 and finding clothes in Australia has been depressing to say the least. I love the range of plus size clothing and will definitely be ordering again. There is always a size chart to consult so make sure you check.

Date of experience: May 25, 2015
Illinois
7 reviews
11 helpful votes
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1
April 28, 2012

1. It took one month to get my order
2. All the clothes and products are cheap and most made in China and then sold by a private seller to make a profit
3. If you want to buy items like Zulily, wait for a month, and pay a small fraction of the price, buy directly from China via a site such as www.yoybuy.com. It's a little complicated, but worth it
4. Really, the sales and discounts are completely made up - do a price comparison - just another lie

Date of experience: April 28, 2012
Colorado
1 review
4 helpful votes
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I was in the process of placing an order and checked these reviews. For some reason I questioned the price and shipping. After reading these reviews, I would not purchase from them. There can't be that many people with bad experiences if this were a trustworthy company.

Date of experience: May 9, 2017
Alabama
2 reviews
5 helpful votes
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I ordered 3 items. I have received 2 so far. The other is in transit to zulily and been that way for over 2 weeks. The sizing is all wrong. I ordered bigger still almost to small. The dress fell apart while she was wearing it the first time.its trash now. It's been over 30 days on the last item. It will be to cold to wear more than likely before I receive. Quality is poor. Service and delivery is slow. I will never order from them again. First time buyer last time shopper.

Date of experience: September 9, 2014
Illinois
1 review
9 helpful votes
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The fitted sheets did not stay on the bed... cheap elastic. Within the first week, the sheets started pilling with wear. Who wants to sleep on tiny irritating little pill balls! I wrote Zulily and was basically told S. O. L. I would never use them again

Date of experience: October 15, 2017

Overview

Zulily has a rating of 2.3 stars from 4,525 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zulily most frequently mention store credit, return policy and poor quality. Zulily ranks 9th among Daily Deals sites.

service
511
value
514
shipping
532
returns
408
quality
478
+216