Zulily

I love this site. They always have different beautiful clothing! This is not fraud or a scam I have bought many items from them and was delighted.

I ordered on December 6 2013 for Christmas. My order was $182 and guaranteed to arrive by Christmas. I checked my checking account the following day and the money had been taken out of my account (VISA on hold). On December 17 I receive a notification that I needed to contact them within 48 hours or my order would be cancelled as they were unable to charge my card. Apparently they "tap" your checking account when you order to make sure you have the money--- then cancel the charge? Then re-charge it when they receive it from the manufacturer, inspect it, and get ready to ship it. Apparently they also charge for the items based on the manufacturer… so my account was $5 short when they went to charge the final $21 of the $182 -- I get it straightened out and am told I would receive it by the 12/23. Only received 3 of the 5 items with the two most expensive items over $100 (they charged me for the second time already-not the item I was $5 short) it is now the 26th of December and still waiting. NEVER ORDERING FROM THEM AGAIN!

The one problem I have with Zulily is if you order something and it doesn't get shipped out by the expected ship date then it gets canceled. I do not have the choice to wait or to cancel. If I didn't want it then I wouldn't of ordered it. This has happened to me at a minimum of 3 times. The first time it happened I didn't even need it for 5 months (at least) therefore, I was willing to wait. Each time I was willing to wait, but I have no choice whatsoever. Two of the items were very important gifts. I was extremely upset by this. As for their customer service all I can say is... outstanding. I've spoken to them on a few occasions and they always took care of me. They are very friendly and try to always make it right. They want to take care of you and help you any way they can. They have the best customer service out there. I give them an A++ in that department. As for their prices they are, for the most part, competitive. I am a clearance shopper so when I can get an extra 30%, 40% or more off clearance prices then I am shopping a lot whether it's at the store or on their website. So, January-March I'm purchasing fall/winter clearance and August-October I'm buying spring/summer clearance. These are the best times to shop for this type of merchandise. I'm not sure how much control Zulily has over pricing, but this is something that should definitely be considered and looked into. Overall, I enjoy shopping on Zulily and the day they quit taking care of the customer and/or sell a bunch of junk I will continue to shop here. I've included a couple pics of recent orders I've received and I guess I should mention everything is always package well.