ZulilyReviews 4,523

Slow delivery service. I ordered a few things last December that were GUARANTEED to be delivered by Christmas, but it was not to be so... hubby had an empty stocking and zulilly offered nothing to compensate.

A lot of the products are low quality, particularly the clothing. Since pretty much everything had a no return policy, you are stuck with it. I have found some really cute things for my daughters, but I am often surprised that they can keep selling such flimsy stuff and stay in business. Most recently a I purchased an adorable pair of palazzo pants to take on a trip. When I went to back them, I realized the black floral pants stretched, so they were see through. They also sort of faded and pilled with one washing.

Also, I often cross reference items on amazon, particularly toys, as they are often cheaper with quicker delivery time on amazon.

I love zulily! I have never had a problem ever! I have spent quite a lot of money on their site and never had an issue ever! I mostly get dog stuff because dogs are my profession... but I got stuff from Rising International, tea, tumblers, etc. and all of them are better than I expected! I honestly like the fact it takes so long to get my stuff because I never really track it so its like surprise every time a package comes. My last order came in 3 separate package on two different days. I think it is so exciting to open multiple packages! I have never had a bad experience so far!

My wife bought 2 Adirondack chairs. Got them a few days after ordering so that was great. When I tried to put them together I figured out why they were discounted (though still $100 each)! One of the boards was cut wrong in production, it was too long so the chair couldn't even be assembled. Easy enough to fix with a saw. But now after 3 weeks humidity is making all the paint peel revealing another color underneath. Now on top it just broke when one of the main screws broke through the wood.

Have had other good experiences but they havent responded in over a week to the complaints and $200 wasted on junk unacceptable.

You people need to read the information about "How Zulily Works" before you buy from this awesome site. How exactly do you think a site is saving you 60-70% off an item without some sort of restriction? I am MORE than willing to wait 6-8 weeks for an item to save 70%. And I read the information about the site before I ordered from them. So no complaints from me. Zulily sends confirmation emails as soon as you order and guess what - the "How Zulily Works" info is in that email too. Get a grip people. Go pay full price at Target and complain somewhere else. I bought my son's birthday presents at the end of April and they were here in PLENTY of time for his birthday in May - things work when you plan ahead. AMAZING!

I am absolutely ADDICTED to Zulily! I visit the website every single day to see what new items they have. I am very well aware of the "fine print" such as no returns, extended shipment dates, etc., but due to the long length of time I have been a shopper with them, I am very willing to take the chance. The prices are great and I get something different so I'm not wearing the same thing as everybody else is. I absolutely recommend it to all online shoppers. Any website has its own problems with deliveries but that is really rare. The products are definitely worth the taking the chance!

You need to order well in advance and I'm okay with that--you know it upfront. What I'm not okay with is that when you order some items such as jewelry, the description that appears on the site is not included with the item-- so is it Swarovski (as advertised)? Is it Sterling? Aquamarine? Etc. When I called about an item I had planned to give as a gift, the service rep at Zulilly could provide no information on the item in question. She was friendly and aplogetic, but of no help. And, of course, if quality is less than expected, you're stuck. Also, with children's clothing, and other items, some of the discounts seem excessive. I'd never pay the stated "retail" price for the quality of the item in hand. The design is adorable, but the material is flimsy. For me, dealing with Zulilly has been a mixed experience. Given that customers have little to no recourse when dissatisfied, I have to ask myself, just how much of a bargain is it?

I love Zulily. I have been shopping with them since they started. This is a flash sale site. The company does not have a warehouse full of merchandise. At the end of the sale, they place an order with the manufacturer. The items are then sent and repackaged by Zulily for shipping, in most cases. If you are a buyer who needs the item immediately shop elsewhere and pay more. Or you can shop their "Ready to Ship" dept. and get your item in a few days. When I first started buying from them I literally forgot I had ordered from them and was surprised to get a box of their goods a month later. I did not understand their business concept. I do now and shop ahead for holidays, birthdays, etc. I have made some mistakes and so have they with my orders, but their Customer Service Dept rocks. Also do your research on the brands if you are not sure of sizes, warranties or even competing prices. But most important don't be in a hurry to get the merchandise and have patience.

Last winter I ordered a size 1X outfit for my sister for the holidays. When it finally arrived, it was a size Smalll, and of course, non-returnable, so she gave it to her neighbor who wore a size 6 and fit perfectly. I was out $35 plus shipping. So, Zulilly gave me a $20 credit. I finally found a bracelet and reading sunglasses that I liked, each priced at $19.99, plus shipping. Ok, I still had the $20 credit. The glasses and bracelet never arrived at my address, and were returned to Zulilly smashed as if a UPS truck had run over them. OK... so I called and was told that I still had that $20 credit, never mind the other $19.99 I had put on my credit card for the glasses or bracelet(Damn if I know since I never saw either of them) plus a $40 credit in shipping. Oh, my god, to throw good money after bad... I live on a beach and tried to purchase some "Welcome to the Beach" type of stuff. I was keeping it below the money I was already owed for their previous screw ups. I had one item in my cart for purchase for $14.99 and was told I still owed money for shipping.

I will never use this web-site again. I want them to quit sending me e-mails. I don't give a damn about the money that they owe me. I just never want to see or hear from them again. If a business can't discern from a size 1x from a size small, can't deliver a "one size fits al"l bracelet and glasses, then I don't really think they should be in any kind of business at all.

DON'T SHOP HERE is my advice.

Mary S. Munro

*******@gmailo.com