Douglas B.

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Dell Support is simply terrible.
They just follow a script of what to do next, reinstall drivers, reinstall applications, reinstall OS (!) (Twice) without actually trying to understand what the problem is.
I had two issues
One was that the 3.5mm jack on my new Dell did not work. As mentioned, they had me reinstall drivers, audio software and yes, even the OS. Nothing fixed it. They even replaced the motherboard with a new one and when the tech left and the computer was restarted, it was DEAD. So, another motherboard replacement.
After nothing worked, they were kind enough to replace the system with a refurbished one 4 months after purchasing a brand new computer and dealing with support for a few months. They did not even replace it with a new computer. Even on the replacement the 3.5mm jack does not work. I bought a USB headset and solved the problem differently. My Bose headphones will just have to be put away in a closet.
2nd issue was text jumping up and in MS Outlook, again after reinstalling software they wanted to again reinstall the OS. I said no.
The amount of time that I have spent and the loss of productivity is immeasurable.
Lack of thought and initiative to actually solve something, and definitely looking out for the bottom line when it comes to replacing a system with one that actually works.
I hope saving some money on this one computer was worth it to Dell because they lost a customer for life

My complaint is about the return and shipping policies.

We bought a bikini based on the size charts provided on the site. We paid for shipping.

They did not fit. On the return, we have to pay for return shipping and if we want a replacement we have to pay for shipping again. That is $17 in just shipping.

Get the sizing right on the web site to begin with and we would not face this problem.

Asics is all I have worn in athletic shoes for years. It is all my daughter wears for volleyball.

I ordered a new pair of shes and they are defective.

It has now been months since my first attempt to contact customer service, with multiple attempts since and I have yet to hear back from Asics.

I do not recommend the brand or the site any longer.

Prices for hosting a very reasonable if not outright cheap and support is usually responsive and handle things fast.

The issue is that they have had major outages, 3 that I can remember, in the last year. During each of these outages all my sites were down for more than a day, sometimes even longer and/or email was down for more than a day.

They made minimal attempts or no attempts to appease me or compensate for the outages as well.

In today's day and age this just means that they are not technically sound as they do not have reliable contingency plans for outages and that they do not care about their customers.

The shipping times are ridiculous. I ordered some things expecting it to be shipped in a few days but received an email saying it would be shipped on a future date 3 weeks later. They shipped a day later than that too.