ZulilyReviews 4,523

Sure wish I had read this site BEFORE I ordered nearly $200 from them. The package never reached me after a month. It was returned to them by UPS the day after they shipped it because there was something missing or damaged. They are now treating it as delivered to me and returned by me (via an email response to my cancellation email on 6/25/14)!

I attempted to call this morning and found that both numbers I was able to locate are no longer in service. The numbers I tried were: Tel: *******615 or *******564

They have also charged my Visa for an additional $35 two days after I had placed another order which doesn't even show an order number and has not been shipped. Getting my money back will be fun I'm sure! But I'm ready for them now, and I won't hesitate to go to the BBB and/or small claims court if they don't promptly refund both charges.

HORRIBLE! I ordered often and suddenly began having problems with defective or misrepresented items. Several items were not packaged, but just crumpled up and stuffed in the package with other properly packaged ones. Several items had obviously been worn. I ordered 4 pair of what was supposed to be leggings... they were tights or stockings, not leggings! You could not wear these without something over them as THEY WERE SEE THRU! I ordered these for a 15 y/o and no way would I ever let her go out of the house in them! Another item, a pair of pants had a HOLE in the waistband seam, and were made that way! NO quality control! A skirt I ordered had the waistband seam UNRAVEL the first time I wore it... AT WORK! Really unhappy with the leggings as I AM SUPPOSED TO PAY to ship them back! WHY? Had they been HONESTLY described, I WOULD NOT HAVE PURCHASED THEM! I should have to take time off from work and drive to the post office to ship them back? TOTAL PIA and once my credit is used from the defective items, I WON"T BE ORDERING FROM THEM! Lost a GOOD customer as I spent around $100 a week on Zulily!

I was honestly disappointed with my zulily experience. I knew it would take a little while longer to receive my order because I read about their shipping plan prior to placing my order. (I placed my order June 4 and received it June 24.)
Sadly, one of my dresses didn't fit and after reading about how to exchange it for a larger size I found out they don't "facilitate exchanges".
The dresses were cute but don't plan on doing business again with this company.

I LOVE Zulily. Yes, they take longer to mail but that is explained on the Home page. And, yes. Their descriptions could be longer and more in-depth. AND, an American size 10 is much larger than a European size 10. I love their customer service. With that said, their clothes are different and wonderful. I've purchased wonderful items: linen dresses, bedspreads, children's shoes & clothing, etc., and have been pleased with about 95% of the purchases.

I just received the last item from an order I placed last month. The timing doesn't bother me at all - I know it going in. However, the 19.00 kids t-shirt was a really poor quality and the "Keep Calm" design was a super cheap boardwalk style iron-on. Really? An Iron-on?
My daughter was really disappointed. I called Zulily customer service immediately and they couldn't have been nicer or more accommodating. I am super happy with the results. Everything else I received was great!

Customer Service is terrible. I talked to for 4 or 5 different agents and they were all rude and dishonest. First 2 stated I need to be patience, when my order was a week pass due. The next agent stated that Zulily cannot control the manufacturers delays, You can just wait or get a refund. Once the item shipped, I did not receive the package. This agent tried to tell me I received my package, I told her I was looking at the tracking information on my computer and on what date does it say that? She started saying, Uh Uh Oh ya. You did not receive it. She then told me, that I needed to go to the post office and ask the Postal Service to find my package. USPS stated that the seller (Zulily) needed to request the tracking. Why does Zulily think there customers need to find there packages. I came home and called Zulily back and asked for a refund. I received a refund for my item, but not the shipping. Which 2 different agents stated said I would receive. What a waste of time and money. I will never use that site again or recommend it. If you could leave a ZERO star I would. Thank you for reading my Vent!

I found their customer service to be quite responsive and pleasant. I ordered 8 items. Every single item was cheaply made, seriously undersized and I have never seen such thin material. I truly believe the orders take so long because they have women in the back room hurriedly sewing each item. Blah! I was refunded on half my items and the other half was store credit which I will never use. In the long run, you'll spend more for less with this company.

I placed an order May 25th for my granddaughters birthday on June 22nd. I still have not heard anything and cancelled my order. They were not helpful and then told me it would be 5 to 7 business days before they would refund my money. If they can suck it out of my account immediately then they can put it back in fairly quickly. I will never shop this website again and their customer service leaves a lot to be desired. Stay away and shop elsewhere!

They take much longer to ship than they promise and do not notify you of issues with your order. It's been over three weeks since I placed my order and I am still waiting for one of the items to ship to Zulily! Their product descriptions are incomplete. They give refunds as store credit, which means you have to continue doing business with them if you want the value of the money you originally spent. Stay away from this site if you value your money. I filed with the BBB.

I have been buying online since 2002 - was an early adopter of ebay. I have to say that this site sells clothes of terrible quality, to top it off, the two items did not fit, one was too big the other too small, size charts were used for ordering.

I tossed them both out not even considered good enough for the donation box, didn't even go to the trouble of trying to return them, I was so disgusted.

I order from China, and other Asian countries, from all over the world on a regular basis and haven't had the same product experience.

If I could give less than one star I would.

Wish I saw reviews of their site before I purchased! It's been almost a month and my order still has NOT shipped. They gave me two shipping dates now that have not followed thru. The item I ordered was a gift to boot! I should have looked on this site first before purchasing from them. They say on their website it takes 2 weeks to ship, plus a week to deliver. Well it's way past that. I wouldn't be upset if they were honest about their lead times.

The kids clothes are ok. The womens clothes are not. I ordered quite a few dressesand tops. They are not true to size. Youn cannot go by the size chadts thesy provide.The material for EVERYTHING is very cheap. They take too long to deliver. Up two months for several itmes. Then you wait six weeks and then they cancel the order. I redid my grandsons bedroms and ordered a wall picture that was also canceled.
When you put things on the notify me list, you very seldom get a notification that the items have ever become avaialble.
I got $9.99 refund for an '$89.93 order that was placed. I have contacted them.
You can not return anything. I have already given two unworn tops to Goodwill. Things are not how they appear. I am waiting for the last few Iitems to arrive that I ordered abouth a month ago. Will not order in the future or recommend this company.