ZulilyReviews 4,523

Zulily shipped shoes in the incorrect size; I ordered 13 and it sent 11.5. Since it could not ship the proper size, Zulily as a condition of my getting a refund forced me to pay the cost of returning the improperly sized shoes, stating that "it could not" refund the shipping cost. All it could offer was a store credit. Since the company seems unable to fill orders properly, I am unwilling to purchase anything more there and am out the almost $9 in costs for the return shipment. Buyers beware!

UNREAL! In today's day and age... to deal with this is ridiculous! I ordered a dress on June 27... the charge was on my debit card immediately... but then it disappeared for 2 weeks... I called they told me once we order it will go out 3 WEEKS later! WHAT! I needed the dress for an outing! Now its all pointless and I won't use them ever again! I paid $6 shipping plus $30 for the dress... so it not cheap... just weird! STAY AWAY!

I've ordered twice from this company within a week from one another I should have waited for the first order to arrive to see the quality of the product. The sizes are not true especially in the shoes. I ordered my son a 8.5 as I cannot find them anywhere in my city. When his shoes came they were smaller than an 8, I also ordered shoes for myself and exactly the same issue. I ordered 3 items from 3 different stores or sites all the items that came are made in China, another words that why they can sell them for so cheap! Going to try and return them lets see what will happen.

CRAP PRODUCTS, LIES, and RIDICULOUSLY SLOW SHIPPING IN EXCHANGE FOR YOUR CREDIT CARD NUMBER!

Its AMAZING how corporate headquarters in Seattle tries posting bogus 5 star ratings to take your eyes and thoughts off of the TRUE (98%) reviews left by ripped off customers.
Like for instance right below\/\/\/\/\/\/

My wife ordered two (2) electric cars for 2 of our Grandchildren. She ordered them last February and April months ahead of their birthdays, yes she is that organized! The problem arose after she did not open the boxes until mid June when to her dismay she found that they both were used and missing key parts.

Zulily Customer Care gave us a credit for one of the cars and replaced the second car. Customer Care does NOT get better than this!

You have to know what quality of clothes your buying, read the description good and look at the item good, and enlarge it. If your a GOOD SHOPPER, you will get a good/decent item. I love a lot of their things, but there are some not great quality things, but normally you can pick out the NOT great stuff pretty easy. And the Italian clothes are wonderful, but sizing is really different, make sure you read the sizing.
Cheaper things need to be bought bigger too.
I like that you find some DIFFERENT things because they sell from so many different companies and stores. Kids things are so cute, and cute shoes too.
Just be a good shopper and you have no problems.
Shipping will improve with more experience, since it's a newer company.

I promised myself I would NEVER use Zulily again after I spent $80 in merchandise and received it over a month after the order was placed. When the items arrived, half of them were made of horribly cheap fabric and just did not do me justice.

I tried to return them by contacting customer service to which they explained that they do not do returns but this time (rightttt) would make an exception. Upon them receiving my items back, I got an e-mail that I received CREDIT to their website.

I honestly have no desire to use their website or put this money into their crappy clothing. So annoyed.