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ZulilyReviews 4,523

2.3
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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
511
value
514
shipping
532
returns
408
quality
478
Georgia
1 review
2 helpful votes
Follow K T.
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I purchased a 4XL skirt for a fantastic price from Zulily and just received it today. As I opened the package, right away I could tell it was not a 4XL. I attempted to try it on anyway, and of course it didn't go past my thighs. I gave it to my daughter to try on who wears an XL and it fit her perfectly. When I looked at the inner label, I saw the size was "written" in. I find this to be a purposeful scam either from the company, Rising International or from Zulily themselves. I understood I was unable to return items, and with the prices I was thinking there might be small rips, that could be fixed or the color not be the exact color, but not a blatant lie from the company on the size of the product. Even worse, seeing the size "written" into the label. I do NOT recommend shopping Zulily because obviously you could be scammed into purchasing items you aren't able to use, or didn't purchase to begin with, just so the company can make money and you are stuck holding the bag.

Date of experience: July 23, 2014
New Jersey
1 review
1 helpful vote
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I purchased a "coach" bag for over $300 and it was a knockoff. I am completely disappointed and feel ripped off! Zulilly will not get another dime of my money or business.

Date of experience: July 23, 2014
Maryland
1 review
1 helpful vote
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Not only does it take a long time to receive your item, but if for some reason if your purchase doesn't work out, it is non returnable. I've been burned twice - shame on me!
I should have learned my lesson the first time!
It's a nutty idea! It's like buying a pig in a poke!

Date of experience: July 23, 2014
Oregon
1 review
2 helpful votes
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I will say it does take forever to get your orders. But the items that have been incorrect the customer service was great. I have always received a full refund. They never have you send back items. If the order is wrong or damaged or just don't like it they give me a refund and I keep the items. GREAT customer service!

Date of experience: July 23, 2014
Georgia
1 review
1 helpful vote
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This company can't possibly last long. I am still waiting for my order from 3 weeks ago and they just told me it was going to be another 2 weeks. Yet they did not have a problem charging my credit card the day I placed the order. Will never shop here again.

The 5-star ratings on this site are clearly coming from a Zulily rep. So sad.

Date of experience: July 23, 2014
New Jersey
1 review
1 helpful vote
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Be careful
July 22, 2014

Be careful. They advertise bags as a major designer with an original value in the $200 and up range. They say it is leather. I received my very cheap bag today and no, it was not Michael Kors. And it was vegan (what!). That's funny that they left that part out of the original description. No longer a fan or customer

Date of experience: July 22, 2014
Virginia
2 reviews
3 helpful votes
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I bought clothes from them 3 times. The 1st time I bought 2 different color blouses and what I got are 2 same color blouses. I called them and I was told it was a mistake, it won't happen again. When I bought clothes the 3rd time, I ordered a very bright red dress, when I got the package, the color of the dress is in between brown and dark red, very depressed color. Now I know they mail people whatever clothes they have but what we have ordered. The quality of their clothes is the same as the stuff you buy from the dollar stores. I wore the dress for 2 days, all the threads were torn apart, VERY TRASHY! If you return stuff, you will not get your shipping fee back. I am sure the shipping fee is more than what their clothes are worth, they will never lose.

Date of experience: July 22, 2014
South Carolina
1 review
0 helpful votes
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I have ordered several items at different times... some items have shipped I thought quickly and then... the majority of items take FOREVER to arrive... I have not had the experience of receiving bad products except for a coated frying pan I could have bought at the family dollar store... perfume, kids shoes for granddaughters, jacket for grandson and a lot of kitchen stuff was quality stuff, ride on toys for all my grands, except for the pan from a unknown brand... buy from companies you have heard of and most of all... TRUST YOUR GUT!. I have contacted customer service and have not had a bad experience. I will order from them again... order, sit back, relax and forget about your order and it will eventually come... sad but true.

Date of experience: July 22, 2014
California
1 review
1 helpful vote
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Based on my recent purchases, July 2014. I am very disappointed how they have handled my complaints. Not only they have given me false information they also crippled me financially by taking the charges out of my account even though, they have cancelled my order within minutes of placement. Not to mention you cannot return the items you purchase, and if you have to return them due to u ordered the wrong size which happens sometimes, they can't do an even exchange. You will have to place a new order for the correct size and only if it's available on their website and pay that order in advance. Once they received your items back, they will credit your account with a store credit minus all the discount they gave you at the time you have ordered it. I have been very disappointed with the customer service I have received and will no longer buy from this company. I will never recommend them to my friends and family so to not have them go through what I have experienced. It is absolutely devastating. Analiza D. Bolt

Date of experience: July 21, 2014
Nevada
1 review
1 helpful vote
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FIRST OFF, let me save future customers any problems in advance BEFORE THEY PLACE AN ORDER...
Notice the whopping 1.9 star rating?
Keep reading...

FIRST OFF >>> WHAT A JOKE!

POOR, NON-EXISTING CUSTOMER SERVICE!

NO RETURN POLICY... you bought it YOU KEEP IT!

COMPUTER GENERATED E-MAIL RESPONSES FROM CUSTOMER SERVICE!

ALL THE 5 STAR REVIEWS YOU SEE POSTED HERE ARE FROM ZULILY'S CORPORATE OFFICE IN SEATTLE TO BAND-AID ALL THE NEGATIVE AND JUSTLY EARNED, AND ACCURATELY DEPICTED REVIEWS.

PISS OFF ZULILY! QUIT RIPPING PEOPLE OFF!

Date of experience: July 21, 2014
Georgia
1 review
2 helpful votes
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Doesn't get any worse than this. STAY AWAY!
I ordered a picture keeper, dress, and size 5 sandals from them. The dress was two sizes too small and the size 5 sandals fit my friend who wears a 7 1/2. Now I shop a lot online and am a retired attorney, but I have never read any "Terms and Agreement" on any website that had such unfair customer policies. I gave the dress to my granddaughter and will give the pretty red suede sandals to a friend, but it is so sad when we trust a company and receive such bad customer service... to the point of being a fraud ( shoe sizes a 5 fits like a 7 1/2). There are companies out there who have deals and will accept returns... If you have never used Zulily... don't do it... it is not worth it.

Date of experience: July 20, 2014
Pennsylvania
5 reviews
8 helpful votes
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I've read all of the negative comments, and I empathize. I've been shopping with Zulily for 3 years now, and have been through it ALL.
However, I am also an avid shopper with Hautelook, Ideeli, Rue La La and Gilt.
These boutiques can't match Zulilys great prices or unique styles. After scanning my 4 online boutique choices daily, I always end up back to Zulily. We DO ALL know that Zulily offers unique products that can't be found on ANY of those websites.
Patience is essential when shopping with Zulily. We all need to understand that. I'm still waiting a month for my order. It's not Zulilys fault, its their vendors faults with delayed shipping.
However, we need to be informed and updated throughout the shipping process.
Before negative comments are posted, think of what you'll be receiving and the deal you've been granted.
Thank you John T, a knowledgeable Zulily rep, for offering compensation and a piece of mind. You truly are a great CSR, John T.
I hope you're recognized for your strong CSR skills.

In style with Zulily,
Lisa J.

Date of experience: July 20, 2014
Minnesota
1 review
1 helpful vote
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I shop Zulily constantly for my Granddaughter. They have wonderful and unique products that, even if I could find elsewhere, would cost 40 to 60% more. Clothing, shoes, and toys are all available. Yes, there shipping does not meet the needs of those who demand instant gratification. For me, the items I order are well worth the wait.

Date of experience: July 19, 2014
South Dakota
1 review
1 helpful vote
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2 stars because I'm feeling generous today. Same trouble here... bought an item and it took 2 weeks to get to Zulily to ship. They sure spend a ton of money advertising... maybe they should spend it in distribution first. I figure this is a good site to order out of season... because by the time the seasons change; I might get my items.

Date of experience: July 18, 2014
Georgia
1 review
1 helpful vote
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I placed an order on June26 finally got some of the order an July 16th. Every thing is sized smaller than regular plus sizes. I didn't receive 2 dresses that I ordered but after seeing the one I got I wish I had never placed and paid for the order. The material in the clothes is so cheap and doesn't look at all what the picture showed. I am going to post on Facebook for no one to order from this website. BIG BIG RIPOFF. I HAD BETTER GET THE OTHER 2 DRESSES THAT I ORDERED AND PAID FOR SO I CAN GIVE THEM TO A CHARITY WITH THE RST OF THIS JUNK MERCHANDISE. THANKS ZULILY FOR NOTHING.

Date of experience: July 15, 2014
Colorado
1 review
0 helpful votes
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Ditto on all reviews. Do not order from this company

Date of experience: July 15, 2014
New Jersey
1 review
1 helpful vote
Follow kate s.
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I placed an order on june 29 '14 and i just got a message stating my order is being shipped (july 15) and is due to arrive on july 24... almost an entire MONTH after placing the order! It says on their website orders take 10-14 days... which would be fine, but this is completely UNACCEPTABLE. You FAIL zulily. I will never order from you again.

Date of experience: July 14, 2014
Tennessee
1 review
1 helpful vote
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Zulily, where do you get your merchandise? The sizing is so small for the one on the label an xl should be just that. Why should one bear the cost of returning, flawed items. I feel so cheated. There should be a law for what you are sending out as good merchandise. You should have a return policy if you are legit.

Date of experience: July 14, 2014
Washington
1 review
1 helpful vote
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I wish I had done my usual research before I made my shoe purchase! I bought and PAID ( paid being the operative word here) for a pair of OK shoes on the 7/2/2014 and the darn things haven't even been sent yet! They are not expected to be shipped until the 7/19/2014 REALLY UNACCEPTABLE! Zuilly Avoid avoid avoid

Date of experience: July 14, 2014
New York
1 review
1 helpful vote
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As said by so many others, if I could give it no stars I would.

Ordered three items for my girlfriend's birthday three weeks before the date. One item came in, yet I never received updates on the status of the remaining items. When I reached out to zulily I received an email the next day stating there had been a delay in shipping but they would be in that week and sent to me. My girlfriend's birthday came and went, the other two items have yet to be shipped to zulily, one item not having any status at all.

This is one company that needs to broadcast their stocking and shipping processes up front, if I'd known they don't maintain inventories listed I would have ordered elsewhere. I don't recommend this company at all.

Date of experience: July 14, 2014

About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.


zulily.com
Founded in 2009
Seattle, WA, United States
+216