ZulilyReviews 4,523

3 Buster Brown 12 months outfits were ordered and delivered within 3 weeks - that's OK. They are undersized and there is no way to return them so the money spent will be at the advantage of a stranger who buys them at a thrift store.

I have ordered a LOT of merchandise from Zulily and was determined to give them a good chance because I really like the things I received. However, I am done. I have placed well over 100 orders with them and the vast majority - like 80% - had something wrong. It was either an item incorrect, missing, broken or they miscounted or something and didn't have enough merchandise after I had placed the order. At first they tried to make up for it with the $10 standard store credit. But when orders were just late, I had to check on it after a week and got the bucket response of 3-5 days more days. Recently, the response is that they just don't know when and that was after the 3-5 days had passed from the first bucket response. And they now either gave no credit for the inconvenience or $5 which doesn't even cover the shipping since they didn't meat their delivery date. Very frustrated because basically you can only order if you don't really want to count in the item and you don't need any timeframe on when you'll receive it. Who has money to waste in things they don't really care when or if they get it? Not me.

Odered Halloween costumes from them on September 30th, after I ordered, I was given a ship date of Oct 16th. Would not have ordered from them in the first place if they made it clear before ordering that they take so long to ship - but, I figured, even with that ship date should still get here on time. It is now Oct 21st and the items have still not shipped. Have Halloween party on 24th, so emailed customer service - and have not received a reply. One would think that if a site like this were going to sell SEASONAL items, that they would understand the need to get those items to customers in a timely manner. At this rate, not only will we not have the costumes in time for the Oct 24th Halloween party, but we won't even have them in time for Halloween.

I agree with Mary B. I am also a Zulily shopaholic. I have always loved everything I have
Ordered. I understand the concept of waiting to get the item. I love the shipping cost and
Especially the free shipping weekend deal. They even go so far as to give you money
(I think 10 dollars) if you are not able to receive your item from some fault on their end.
I have only ordered 2 children's dresses, and do not know about the sizing problems everyone has mentioned, but I am sure they are not making up things. I really love
Finding such unusual things on this sight and even if I don't order I just like looking at
What's out there and what others are buying, I have also talked with customer service at
This sight and found them to be very nice. --JoAnne B.

This is the worst website I have ever used to shop. I placed an order and not only did 35 days go by before my items shipped, but their customer service canceled part of my order without asking me, and sent me an email saying, "Per your request, we have canceled the following item(s)". When I never canceled the items, rather they had to cancel them due to inventory, making it 47 days before I ever had an update on that particular item. The whole platform seems unreliable and out of the few items I eventually received, nothing special in terms of quality. STAY AWAY!

I have copied and pasted the latest response from a customer service employee of Zulily. The items he mentioned as being updated on October 15th, is not true. My last update via their company hyperlink was a "preparing for shipment on October 6th." Today's update stated that the items are in transit to Zulily, not to my home. These items were ordered and paid for on September 9th (39 days ago), with no delivery date in sight. The response below is a condescending and ignorant one. Instant gratification? No. I just simply want a refund of my hard earned money on items that are already three weeks past due on their two to three week delivery estimates. Perhaps Kain (really?) lives in a magical world. Most of us live in the real world.

Sign me - Eternally regretting doing business with Zulily.
Kain G. (zulily)
Oct 18 15:12

Hello Kim,

I do apologize for your items being delayed. I am a person of instant gratification myself. When I order something, I would like it sooner than later. I believe this is simply human nature - so I can empathize with you there. This delay has more than doubled the expected time to receive your items and for that I am eternally sorry.

The last update on your items was actually October 15,2014. They indicated they are in the last stages of processing and are preparing to ship out very, very soon. I appreciate your patience in this matter. I do not fault you one bit for being a little upset with our company. Since you have been such a super sport about it, I am issuing you $10 store credit for this unfortunate and unforeseen delay. I do hope that you continue to shop with us as we value every member of our magical zulily family.

You can call us at *******615 Monday-Friday from 5am - 9pm PT, Saturday & Sunday from 5am-7pm pt, or email *******@zulily.com anytime. Thank you again for shopping with zulily.

Have a magical day,

I spent $600 on the zulily site, thought I was getting a great deal on awesome clothes... WRONG... When the stuff arrived a MONTH AND 1/2 later, it was nothing like the pictures, the material was extreme cheap, it wasn't even the brand that the site advertised it was, it was some knock off brand instead. Most of the shirts that I had ordered in a medium or a large where so large that 3 people could fit in them. I order two skirts that showed on the pictures to be a nice silk like material, they ended up being a SEE THROUGH cotton material, I asked several people to look at them on the site and they all agreed that they looked nothing in real life like they did on the site. The only thing I bought that ended up being the name brand that the site advertised was a pair of sandals I bought. It was WASTED money. :( I will NEVER shop with them again and have told everyone I know what they did.

I am a Zulily shop-a-holic! I have spent well over thousands of dollars with them, and continue because I receive great products at great prices. Of course with anything too good, there's usually a catch. The catch is, you never know when you will actually receive your product. I am used to the "buy now and wait a month" concept with them. Here are a few suggestions for new users that are not grasping it.

* If you are buying for an ANYTHING that has a deadline, purchase 30 days in advance!

* When Zulily states there is No Return Policy, there really is no return policy. It's not a joke. However, if you notify them of anything that does not fit, is torn, broken, etc- they will ask you not to return it, but will credit your account partial or full payment.

* The unique part about Zulily is that they partner with a lot of wholesalers. I have done research where I really like a particular brand-designer and I want more. I end up coming across their personal site online, and find out they only sell to businesses willing to buy in bulk. Zulily gives me and others the opportunity to purchase products from these wholesalers, whom we may never could otherwise unless we found the boutiques they sell to- or are an approved vendor.

I bought two dresses. I was given a shipment date of October 4. I just received the first dress today. The 2nd one was supposedly being shipped on 10/12/14 after much delay. Come to find out according to tracking... shipping info was sent on 10/12/14 but was actually not shipped out until 10/15/14. Then to top things off the first dress came in that was supposed to be 2XL. Yeah maybe in China? The thing looks like a Medium at best and was supposed to be white/black but more a cream/black. They gave me a $10 credit to use on a future purchase due to the delay. Yeah right! 4 1/2-5 weeks to get an item is ridiculous. I won't be purchasing from them again! Guess I will be putting the dresses on Ebay to try to recoup some of my money back from the obvious misleading measurements they gave for this dress and probably the other one!

I wouldn't order again from them. I ordered the wrong length on a pair of curtains and wanted to return them. I emailed *******@zullily, *******@zullily and both emails were undeliverable. I called customer service and the number was not in service. I emailed one of the corporate addresses and never heard back from them.

Ordered from here last year. An outfit for my daughters 5th bday. Received an item not what I ordered and inappropriate for a five yr old. Got a refund an $10 measely credit. Finally ordered again today and the $10 wasn't taken off! Eff this place.

Ordered 3 pairs of sweater leggings. ALL THREE PAIRS HAD TEARS IN THE CROTCH! No returns/refunds with this company. I'm stuck with three pairs of worthless leggings and paid a total of $48 with shipping. STAY AWAY! CHEAP CHEAP CHEAP!

I am happy with all my purchases, great deals, if you know what you are buying. Yes, you don't get instant gratification, takes a little while to receive, but if you are not in a hurry, it is fine.
Bought a lot of infant high end stuff, a lot cheaper, and really cute.
Only one item, was not available, didn't ship, emailed them, they emailed me an apology immediately, then later told me they could not get the item, refunded me on my cc, and gave me a store credit to boot.
No complaints here, from Canada. Cheap shipping and mostly no duty.

I have been shopping with Zulily for over a year, and for the most part, have had very good experiences with it. I mainly use the site to buy lingerie, as I am very busty, but very slim, and the same brands that I am able to buy from Zulily for under $30 sometimes cost $70 on sites like Figleaves and Bare Necessities. Zulily has been a life saver for me in this regard.

Some advice for a better experience:
1. Check the size charts. Zulily's products come from a range of companies, so do not expect to choose a blanket size and have it fit. Some products are in UK and EU sizing, and will not fit the same way US clothing does.
2. Buy name brand. Zulily runs a lot of events from major retailers, and for the most part, the quality is reliable. If you haven't heard of the brand, reconsider purchasing the item.
3. Do your research! If you're not sure about a product, look for reviews of it elsewhere online. I know this seems like extra work, but it has saved me from a few low-quality purchases. If you can't find a review, skip it if you don't feel like taking a chance.
4. Caps lock time, people: SHIPPING IS NOT INSTANT. Events last at least a few days, and products aren't shipped until after they're done. There is also processing time to consider. So don't freak out if you order something and it doesn't turn up in the standard shipping time. It won't. If you need something straight away, buy from another website and cut your losses. This will save you a lot of undue stress.
5. If you change your mind about a product, email them ASAP. I have done this a few times, and the order was cancelled and refunded pretty quickly.

Like any place where you're buying items from multiple companies, you will get some products that you'll love, and some that won't work out. Do your research, and shop intelligently. As far as value for money and selection goes, Zulily really is a comprehensive site. Good luck!

I shop at zulilys all the time and never had a bad experience... they tell you it takes along time to ship. So what if it does! They have a size chart for every item. LOOK AT IT BEFORE YOU PURCHASE. I have gotten a couple things that weren't right and I called customer service and they made it right and we're happy to do it to keep me as a customer. Some of my best and favorite clothes have come from zulilys and I think it is the best! Some people are never satisfied..

THOU SHALT NOT SHOP AT ZULILY!
I am not kidding. The pictures you see are quite glamorous but the stuff you FINALLY
(takes a very, very, very long time to get your package), is very cheaply made and a knock off. Please DO NOT buy anything fro this site because you will most definitely be disappointed- GUARANTEED.

After 2 experiences I have to warn EVERYONE - DO NOT BUY FROM THIS SITE! The first order I placed had shipment dates of 7-14 days - 21 days later 1 item showed up. It was a necklace that was sold as 30" long chain - it's not even 18" - and looks like it came from a bubble gum machine. Now I was stupid again and ordered 3 more items. I got one 2 weeks after the ship date. Now a month later the second item shows delivered. Guess what - I don't have it, the post office never received it and UPS can't confirm they even received it. But guess whose card was charged! I called customer service and was told by some idiot that she was sure the post office had it (even though it showed delivered) and to give it a few days, it would show up. NICE! Of 'course this is the most expensive item of the 3. I have to wait 10 days before they will offer to send me another item. That will make 2 months from my order date. Everything is either junk when you get it or you're even lucky if you do get your stuff. I'm trying to figure out with all the bad reviews how are they legally still doing business?! And why are we still buying their crap?! They have great pop ads and the kids' stuff is always so cute but check Amazon or just google the item - you are better off! This site should be a negative star rating!

Doesn't even deserve one star!
Zulily has crap merchandise so they offer a NO RETURN policy!
Once they get rid of it, they don't want it back either.
I ordered a LARGE shirt and I usually wear a SMALL.
It arrived with its "made in Vietnam" label 2 weeks after I ordered it and it fits my 7 year old.
Well, it fits now, but I'm sure after it's washed it won't even fit my 7 year old.
Sent an email, got a cheesy "be sure to pick the larger of the 2 sizes you are considering email" DUH I ordered 2 WHOLE SIZES LARGER!
No thanks Zulily, you can keep your crap!