ZulilyReviews 4,523

Buyer beware! Never again will I order from this company! I ordered a dress. It is cheap and about 3 sizes smaller that it was supposed to be according to the size chart and all the clothes in my closet! And, I'm stuck with it because there are no returns! I'll be giving this dress to Goodwill! And, it only took about 6 weeks to get the item.

Oh God, wish I would have read the reviews before I took the bait. I have ordered several items from Zully and am still waiting. I can understand their time frame of two weeks, but after two weeks and a search for my order, I see that it will be shipped in another three weeks. If you are planning to wear boots this winter, you probably will not receive them before winter is over. Forget Christmas goodies, Go to Amazon, or somewhere else and spend your money. This is not consumer friendly at all.

STAY AWAY! (Unless you want to donate your money). I placed an order on September 13th. 50 days later I FINALLY got my money back only because PayPal had my purchase covered. Customer service is god awful (might as well be non-existent) and blatently lied to my wife and I on multiple occasions. After almost 2 full months they could not provide a tracking number nor tell us what the problem is. I will 100% NEVER shop with Zulily again and I promise neither will my close friends and family members. What a joke!

Love the site - unfortunately, 2 days after my purchases, my credit card was hijacked - had $1330 worth of transactions I never made! I informed Zulily in case they have a delinquent staff member stealing customers credit cards, or a security hole somewhere (i. E. hackers), but we'll see if they respond... in the meantime, I'm deleting my account! So disappointed :(

Let me just start by saying I was VERY hesitant to order from Zulily. I found these gorgeous boots for $29.99 that just seemed too good to be true so I looked up these reviews. After reading bad reviews about slow shipping, wrong items being sent, and no returns I got scared and didn't order for a while. Then I just couldn't resist, I had to have them. Though I did call and confirm the size and shipping date right after I ordered.

The description of the boots clearly said they would not ship out for another month, I was okay with that because at least I had a set date. They actually ended up coming in only three weeks. To my surprise both pairs actually fit perfectly and the quality was great. After reading these reviews I don't know if I just got lucky but I'm really happy with the order and absolutely LOVE the boots.

One negative I can say is that after I ordered the boots the price went down $5. I didn't bother to complain though because I was just relieved to get them after all the worrying I did about what could go wrong with the order.

Yes, the prices are great--if they have exactly what you want, but they may not. Their inventory is sketchy, particularly in size and color. Returns are usually impossible, and even if they agree to accept a return, they do not reimburse you, they give you store credit. I recently paid $20.00 just to look at some shoes that were too small, and now I have to find something else there I want--which may not be easy. If you are a shopaholic, you will probably love them. If you're not--Watch your step!

Pony Express would be faster than the shipping with this company! I ordered Oct. 10th and am still waiting for two out of three items. The one item I did receive was not even closely the size it stated on the tag attached to the article. Finding any information on how to return an item is virtually nonexistent on their site. I will try for the third time to get a hold of someone in customer service. This is the worst online shopping experience I have ever had. I wish I had checked in to the company more before I ordered anything.

One good experience followed by three nightmare experiences. Items not received, customer service was rude, then they shipped to the wrong address. Cheap quality, off sizes. Things sure look nice on their website but beware, what you receive is not as it appears. Returned items still not credited to my account after 60 days.

I went in lured by the TOMs sale. I didn't even think to look at reviews for the company and I could handle the the long shipping time if I actually got the product at the end of it. I placed the order Sept. 9, set to ship early Oct sometime. Several weeks after the set shipping date, I inquired abouot the status of the shipment. A very polite response later, I was told it would be shipping "soon." Turns out soon means never. They did send me a special sale though, my order had not yet been canceled so I was more willing to give them the benefit of the doubt. Still waiting to see if that one gets cancelled.
Bottom line: They can keep their $10 store credit because I will never shop there again. Their customer service is friendly, but unhelpful.

Worst online experience I have ever had. I didn't read reviews before buying. My mistake. I have never had service like this before. It takes weeks to get the product, but they charge your account immediately. All of the items were undersized and much lower quality than the photos revealed. Won't exchange product and charge silly fees for delivery. Their website leaves no place for returns. You have to contact customer support to 'discuss' returns. They will only give store credit minus 'delivery' fees. Ridiculous!

Just got this from Zulily:

'When your package reaches our fulfillment center, we'll apply a store credit to your account, which will reflect the price you paid for the item(s) minus any discounts used for the original purchase. Your zulily store credit can be applied during the checkout process.'

I have to pay for the shipping to return the product, on top of everything else! Why would I want a store credit when I have no intension of every ordering from this sham of a company ever again?

Although they claim your item will ship in 2-3 weeks I waited 1 1/2 months for my order. I will never order from this company again and certainly wouldn't recommend it to anyone! The only good thing about my experience was the value.

I have been ordering from Zulily for years, and was delighted at first, but over the last several months have been completely disappointed. The insane length of shipping, I have always just taken in stride because they state it will take 10-14 business days to ship. Bummer, but, ok, fine, at least I'm aware.

The biggest issues I have are the QUALITY and FIT of items I've received. And the fact that much of what is listed, can be found with a quick search on Amazon (for the same or less money), which believes in it's products enough to allow reviews on the site.

The last dress I purchased from Zulily claimed the retail price was $120, while their price was $39. Once received, I can gaurantee that this garment was NEVER $120 anywhere, and by the way, it fit my size 8 mannequin perfectly (it's a knit, so should have stretch, but I ordered a size 2x/16... Soooo... Not helpful). The quality is just bottom of the barrel. It's so disappointing.

After this last order, I will be cancelling my account and never ordering from them again.

This company has good prices, but not worth it. I ordered boots they put the wrong address, and i had to jump through hoops to get my package from UPS. Unfortunately i had already placed another order before I realized they had my address wrong (their fault) Zuily could not correct it. Order went out to wrong address. AGAIN! This time they sent through Fed X to Post office. Called Fed X, they could not change address, Called Zuily, again they could do nothing, Called post office and they said they had already sent package back. Weeks! So mad and still no package. Everything done through 3rd party so Horrible service!

I was a 1st time buyer with Zulily and let me tell you it will be the last order they receive from me! I never received my complete order and made numerous calls trying to get my order resolved. I spent just over an hour (mostly on hold) on my final call with customer service trying to get a refund for the items I didn't receive. The outcome was that they have no idea where the items are and would not give me a refund. This is the POOREST customer service I have ever had with a company. I will be contacting my credit card company and the better business bureau.

I've bought about 20 items of infant clothing/items and was mostly pleased with the quality and prices, even when adding in shipping costs, though I did receive one item that was defective (fabric dye that had bled onto a fabric button in a visible location at the top of the piece). My beef is with shipping costs and times, as well as selections recently. Shipping costs I find to be high and is clearly a money maker for Zulily ($6.50 for one item and $8.00 for two pieces of infant clothing? You can send a box via US priority mail weighing almost 1 lb for $5.90!). $6.50 may not seem like a lot, but it is a huge disincentive from buying an item I love that's a great price. I mean, it's supposed to be a bargain shopping site, so the cost of shipping sometimes defeats the purpose. And, shipping can take a very long time-which can be a problem if you are ordering something you need right away (ie seasonal like a bathing suit, something for a growing baby, or maternity clothing). I just can't wait 2 months! Also, in the past month or so the infant clothing selections have SUCKED-all cheesy ruffles, frills and tutus with glaringly ugly prints and poor quality fabrics.

Don't order from this BS company! You place your order and a month later they notify you that one of your 10 items in cancelled... the one thing you really needed! They suck... and rip you off.

Unfortunately I ordered from Zulily.com before reading the reviews:-( I ordered 5 items. First one came after 25 days, however they say shipping is within 12-16 days! Some days later I wrote to them that the service is terrible, waiting time absolutely too long, so asked them to cancell my order but they didn't. In the meantime they informed me about shipping of 1 item. Few days later they informed that 2 items are not available, and this info came 32 days after my order, when I should already have those items! Now is day 37 and I still not have last item nor the info about shipping so asked them to cancel rest of the order. Await their answer!
I will NEVER buy from them again. NEVER EVER!

Do not order from these guys - worse shipping experience, 3 orders, well past the 30 day mark and no sign of the orders. Since these items are seasonal (halloween) - and I ordered in mid-sept. One would assume that they understand the urgency behind WHY to ship in a timely fashion. They will offer you a (semi-useless) $10 credit when you complain... blah -
I'm done with them