ZulilyReviews 4,523

Do not buy from zulily. It's an overpriced scam. Compare their items to amazon which is cheaper, free ship and 2 day delivery

I used to LOVE Zulily and never had a problem... now it's nothing but issues. Things arrive waaaaay late or damaged or look nothing like the picture or way too small. There is no communication with them and they way of dealing with things is to throw a $10 credit at you... you know, so you continue to buy.

Well, enough is enough! I bought something Sept 14th and the ship dates got pushed back and back and now it's past due and no new ship date or any word from Zulily. What crappy service! I'm done. Asking for a refund and walking away from Zulily because it's a crapshoot anyways if your stuff will fit. I feel like I'm throwing money down the toilet! Never. Again!

Items were constructed poorly, Items were sent from three different areas. Then find out there are no returns AT ALL on any items and if size is wrong they can not exchange. After a month of complaints (and three months to receive) I was told ok to return at my expense and had to have a tracking number and only a 70% of item on a gift card which would be good for only 30 days and can only be used on like items from same location as shipped. I tossed clothes in GOOD WILL BASKET and said the hell with it.

If you order from Zulily know that you are taking the risk of your items taking MONTHS to arrive. I ordered two items and my daughter's boots arrived within their promised 7-10 days; however, her winter snow coat has yet to arrive after 2 months. I have contacted zulily twice and received poor customer service. All I am told is there was a delay. It is so frustrating. At this point I'm hoping to receive the coat before December when my daughter will really need it.

I ordered a jacket September 21st. The site states that my order was scheduled to ship over a week ago. It still hasn't shipped. The item was advertised to ship within 7-10 days. It's now been 24 days and no ship date in sight...

Ordered a Halloween costume from zulily. Was shocked at shipping cost but went ahead as my daughter had chosen it. Item stated that had previously been £50. I ordered it for £18.99 plus postage. When it did not arrive after a month I emailed their customer service to find they had no record of order.
Thankfully as they do not charge until shipped I was not charged.
I then checked other sites and found the same item with the exact same photograph for just over £13 with free postage on a supermarket website. It stated had been £17.99.
Who is correct? I will be talking to trading standards to find out.

Quality was good, prices great but it took months for the shipment to actually ship - which is problematic when you're buying kids clothing and shoes.

Ordered several times from Zulily because of the low prices. I knew it was risky due to the no return policy. The fit of the products was ok, but the items look cheap and were poorly made. Also there was a strange, offensive odor; something like mothballs, as if they had been stored for some time. After my experiences, I just don't think the low prices are worth the low quality, cost of shipping and extremely long shipping time frame. I don't and won't recommend Zulily to anyone.

I ordered sandles neither pair fit. I think they were made for a wider foot. I ordered a shirt it was so small I couldn't get it over my head. I ordered 3 pairs of boots. If these don't fit I'm done with Zulily.

I have ordered for me & one of my granddaughters & the sizes I ordered were what we normally wear, but were way too small! There is a no return policy, so I have wasted money & I'm stuck with the clothes unless I list them on eBay. I understand they may not be able to exchange the items, but at least give store credit!

Don't! As in don't trust these guys! My piece of clothing was cheaply made and way too big; didn't correspond to their sizing chart at all. I can't exchange or return it so am stuck! It's a lousy business model, but there must be other gullible patrons like myself that get sucked in to their prices, judging from all these 1 star reviews. I wish I'd read them first. ME McTamaney

I have ordering from Zulily for the past 2 years and my daughter has ordered a few things too. Most of what I order are jewellery (inexpensive costume), some kids items and scarves. If you can't return anything I don' take a chance on sizing or expensive jewellery pieces. If you understand how they work you won't expect an order in less than 4-6 weeks and customer service has always been helpful. You have to weigh the benefits with the not so good points of ordering from this company and decide if it's worth it. I think a lot of their items come from China or India etc. and the prices and quality reflect the prices. Sometimes you get more than expected for the price, but there is a risk.

Both my mom and I are avid Zulily shoppers and neither of us have ever had a terrible experience with them. I only give 4 stars because their shipping DOES take quite a while, but I know to expect that so I order things well in advance of needing them. With regards to the quality of the items, I only order clothing from companies with a name I recognize so that I can be sure of the sizing and quality. I've gotten a ton of brand name adult and children's clothing and never had a problem.
My mom has had a couple of instances where the item she ordered was no longer available, but customer service was available and gave her her money back as well as a credit.
If you do a bit of shopping around, sometimes the deals on Zulily are awesome, sometimes they are only so-so- especially if you factor in the cost of shipping etc.
In short, if you are thinking of ordering from Zulily, expect that it's going to take a while for your items to get to you. If you feel uncomfortable with the lack of a return policy, ensure that you are ordering a brand that you are familiar with in terms of sizing and quality and you won't be disappointed.

Do not be fooled by pretty images of the clothes. I ordered two pieces and when I received them, I saw that they are too baggy and have no shape at all. I feel like I have thrown away about $80 of my money with their ripoff NO return policy! Never Again!

I'm a mom of a toddler with another on the way. I have been a zulily customer for 2 years now. Spending hundreds of dollars on each order, on a regular basis. Up until the last 6 months, I would have given them 5 stars. Now? NO WAY. Their shipping & handling times have always been very long. I think they used to be shorter than the now estimated 10-14 business days, but I digress. This is the SECOND time I've had to contact customer service about an order that has taken WELL beyond their estimated handing time frame. I ordered 4 items in one order on September 13th; it is now 19 BUSINESS DAYS. 19; Later, and 2 of my items from that order are STILL pending. This is a recent issue, and hasn't just been for me. My sister (a very new customer) has had the same issue lately. They gave my sister a $5 credit because of the hassle. (Thanks a-holes for treating your newest members better than your LOYAL ones). Last time I contacted them about this, they blew me off, basically telling me, it takes a while to get orders out, and to just keep checking my order status. Thanks, alot, that was VERY useful, because I didn't know how to check my order status. I'm waiting to hear back about my 2 items that are taking nearly A MONTH to ship. I'm very disappointed in their service and the way they are handling things. SomethinG needs to change, before they go under. I won't be placing anymore orders through them, and when I receive all of my pending orders, I think I will be removing my account. Too much hassle to deal with, and their prices are not THAT competitive, especially not since you have to deal with this BS. Buyer beware!

While I will NEVER order anything from this company again, I will start off with something positive: At least when you call you can reach a real live person immediately. I had to call 3x and did find a live person each time, all three of whom did try to be helpful. However... now for the bad. I ordered 3 items of clothing for my godson on August 23rd. I FINALLY received two of the items at the end of September/early October, and then was waiting for the 3rd item only to find out when I called that it had been cancelled! They never emailed me or called me to tell me; they did refund some of my money, but this is ridiculous. Maybe this is how the company works, but it sucks. I'll be sticking to GAP.com who sends their clothing immediately.

Oh how I wish I had read these reviews before I ordered from Zulilly! My daughter is moving from New Hampshire to San Diego on October 18th. I purchased a really cute pair of boots for her to take with her when she moves. I ordered on October 2nd and received an email confirmation of my purchase. When I went online to check the status of the order, it said that the boots wouldn't be shipped until October 22nd! That meant that the boots would arrive after she moved and I'd have to re-ship them to San Diego myself. If I had known it would take 20 days for the boots to be shipped from Zulilly I wouldn't have ordered them in the first place. I immediately called to cancel the order on the same day I placed it (10/2). I spoke to a very nice lady who canceled my order and that the "pending" cost of the boots would drop off my bank account "within 72 hours" (is exactly what she said). So I gave them three full business days. Today is October 8th and the charge is STILL pending on my account. I called them today and was told it takes 3-5 business days for the pending charge to drop from my account. They said they would fax something to my bank to have the charge drop today but it still hasn't. Very displeased with this company, crappy customer support, will never order from them again.