ZulilyReviews 4,523

I have to completely agree with the review posted by Erika L. I have absolutely no complaints about Zulily.com... My experiences with the site are in line with my expectations and these expectations are completely disclosed to you by Zulily... if you are looking for fast shipping or need items quickly, this site is not for you and you have to understand that, which I do. I love Zulily thusfar, and I also understand that when I order from them, I may not see that item for another month or so. There are no surprises here so I am really puzzled by all of the negative reviews.

Almost all of the negative reviews I've read have to do with slow shipping time. It's a wholesale site, people. Read the terms and conditions. Zulily places a mass order from their suppliers when they get enough orders from customers to do so. Then, Zulily will receive their order to their facility, and then the ship it out to the customer. It takes a while, and it all depends on the suppliers. If you are not patient, don't order from Zulily because some items may take up to a month to ship. Don't assume you'll get it the next day after purchase.

Another issue seems to be refunds or returns. It is universally understood that when you buy something at a steep discount it is not refundable. The level of ignorance on the customer's side is staggering. The customer is not always right.

I've been shopping with Zulily since 2013 and so far no complaints. Unless I want something that same week, I'd order from Amazon. Otherwise, Zulily is my go to site for awesome savings on cute shoes and quirky gifts.

Know who you are shopping from before you are quick to give out negative reviews.

Be careful what you buy on this site. Sometimes you get a great deal and sometimes you dont. When they don't mention or feature the brand of shoe or clothing (or its a brand you don't recognize), beware. I ordered a pair of boots that a brand was not mentioned. Ad made the boots look leather. Got the boots and I'm not sure what they are made out of but it literally feels like paper. The cheapest boots I've ever seen. Plus they stink of chemicals. But when you are buying brand names you can get good deals. I get my daughter Jelly The Pug clothing here and its always adorable and great quality at a great price. Mukluk is another brand they frequently feature, and again, very cute styles, good quality good price. I will agree with people who say the shipping is horrible. It literally takes a month or more to get your items. And shipping is not cheap. If you are going to wait that long to have your items shipped, they could at least offer free shipping!

I ordered on Oct 2nd. Emailed them on Oct 10 to check on order. Here is their response...
Currently, your items are being processed and should be ready to ship by 10/18/2015. These items usually take 8-16 days to ship from the order date to ship from our fulfillment center and 2-6 business days to be delivered to you.

This has me very concerned about what will show up. They obviously are a very inefficient company. Don't see a future for them.

Very disappointed with the quality of two of three items I ordered recently. (The third item was poor quality too, but I understood it wouldn't be great.) The two items that surprised me were not as they were described and pictured. I have been happy with Zulily in the past, and felt like I received quality goods for a good price, but they've changed. Zulily's offerings now are poor quality knock offs, not worth the price they are charging. No bargains here anymore. Don't waste your time looking.

I used to love Zulily - they introduced me to so many neat things I didn't know I needed. But once they ran out of an item I ordered before my order shipped. Instead of refunding my money, they issued a credit. I didn't mind so much because I planned to shop there again. However, I didn't. Time passed. Zulily sent me an email and said that my credit would expire if not used in 3 days... sadly I was traveling and so when I read the email, it was already too late. I emailed and asked for my credit to be reinstated. But their answer was too bad, too sad I was late and they would not refund my money because the expiration policy was covered in their FAQs. I will not shop there again.

The variety is good but the sizing is never accurate. Since things can't be returned that's a problem. Prices are ok though not always - I usually search Amazon to see if I can do better. The shipping time is maddening! If you don't care when the items arrives - it's usually about a month - then maybe it won't be an issue. I have ordered "ready to ship" and still it takes too long. They should at least do free shipping to make up for the terrible delay. Again the variety is good but that shipping time is a deal breaker so I'm done shopping with them.

Three red flags: 1. There are no reviews of any product they sell, 2. Items are available for a limited time, 3. Most items are final sale.

Any one of these would be risky for a consumer, but together they mean that the company has a window through which it can sell volumes of low quality goods to customers who can't warn anyone or get their money back, and then discontinue them before bad sentiments start building up. The fact that they take ages to ship anything actually ensures that any bad feelings come after an item is discontinued anyway.

I realized this after ordering a dress that was surprisingly poor quality: extremely cheap material, shapeless, and with obvious flaws. It was $40, but you'd be unsurprised to see something like it at a dollar store. There was nothing in the shipping info or emails about returns, and on receipt I realized it was a final sale. Well, at least I could leave a bad review, right? Nope. They are not Amazon. Once they have their money, they are done with you.

I ordered clothes for Fall. That was almost 4 weeks ago... And you would only see the Estimated delivery time after paying. I wanted to cancel my order when I learned it would take almost a month to be delivered, but I was thinking refund might take even longer so I just decided to wait.
My orders were even divided into two different packages. I was thinking of saving my review till I get my stuff. But either way, I'll still say... And I'm saying it now. I'LL NEVER ORDER FROM ZULILY AGAIN!