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Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
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This company is very hit or miss on what they offer. As a plus-size woman, I like the prices, but so many of their tops are see-through and don't look that way in the photos. I've been ordering for several months from them and have donated at least half my items to the thrift store. Only order brands you recognize from them. I suspect a lot of their items are cheap Chinese goods.
I ordered two items from Zulily on September 2. My credit card was charged for both items immediately. Five weeks went by before the first item arrived. I then received an email saying that the second item was currently unavailable, but I could choose to wait another 30 days or cancel the order. I cancelled the order and received an immediate refund of $2. Two days later I received the balance of the refund. If I'd known that it would take 5 weeks to get something, I wouldn't have ordered. When ordering for infants or toddlers, they can grow out of the item before it's ever received. Doubt that I'll be ordering again.
I absolutely Love Zulily! Sounds like the negative feedback comes from people who don't realize they wait on the company to ship the item, and some items take longer, and Zulily shouldn't be slammed for offering deals coming from other companies! I give them a 10
The actual rating is O stars. In August, I ordered 7 pair of matching pi's as gift for 7 grandkids for Thanksgiving. We are only together every other year. One pair did not arrive and was cancelled today, Oct 25,2015. The pajamas were in stock when ordered but Zulily shipped my order to somebody else... Unbelievably poor business practices!
I am a size 14 Ordered EX and they so small would not fit my left arm. Will not try again.
I placed an order the first week of September, and I still have not received it. I am extremely frustrated with their delivery time, and they should do something to improve this service. It should not take over 6 weeks to receive an order.
First and last time for me with zulily! The clothes looked so cute and prices so reasonable, I got sucked in to the too-good-to-be-true delusion. I placed the order over a month ago, and zulily just isn't sending the order! Further, it seems they think they can convert my money to store credit, though they acknowledge they don't have the items I ordered? Crazy.
I have been a zulily customer for almost 3 years. I have purchased shoes, clothes, outerwear etc. The sizes are hit and miss at the best of times, and while I have always found the strike-through prices to be inflated, it hasn't been enough to stop me shopping. Until now. The quality of the garments has become so poor that the strike-through is completely laughable. Even the "discount" prices they offer are much more than the products are worth. Many items are final sale, so you are stuck with the ill-fitting or poor-quality items. Very disappointing. There are better sites out there. Don't waste your money here.
As long as you read everything to know what to expect, this site is great. Since they offer many brands, sizes can vary. Shipping is also varied depending on if product is in stock. Some things have arrived within days, others in a couple of weeks. I had only one product to return and they simply replaced it and said donate the old one to charity!
Be a smart consumer and READ!
The sizing is so far off. I ordered a tunic and pair of pants both in large. The pants are way to small ad the tunic is way to big. Will not order again.
Wish measurements, color and better descriptions/care instructions were available. Have ordered several girls dresses (all VERY nice) and girls shoes/boots, several craft kits (good value) Also lovely Spode mugs (capacity shown) and more. Ordering a single item can be expensive with delivery charge.
Every time I've ordered from this website, everything has come within the time frame it said it would. I think a lot of people complaining did not check the description where it said it would take x number of days before it would ship and then 5-7 days to ship.
Everything was of great quality and authentic. I would recommend shopping with them.
If you don't want to wait for shipping delays, then you can purchase from the ready to ship option.
I placed an order on September 13,2015.
The first piece of the order was delivered to my old address, so before the other pieces shipped, I made a phone call to get the new address in place.
After waiting for well over a month for these pieces to arrive, I decided to place a phone call to zulily to find out what happened to the shipment.
I have never been so frustrated by ordering online as I have been ordering through this website.
Unreliable shipping, the order I was so anxious to receive got lost in transit due to a typing error made by the person I spoke with on the phone. Tough luck for me, there are no replacement pieces to ship.
This is not the first time for such an experience through this company for me.
If you don't mind never receiving the product that you're so looking forward to getting, or how long it takes to get to your home or even if it gets to your home, then by all means, order!
The products I've purchased have been great, the prices are wonderful!
HOWEVER, I don't see myself ordering again.
It's worth it for me to order from places like amazon, just so that I KNOW I will get the products that I've ordered.
Order # *******
I have had nothing but good experiences with Zulily. I ordered an item and it was broken. When I contacted them, they refunded me fully and sent me a credit to apologize. I ordered another item that never came in. They did the same. When I ordered and had a family emergency, I contacted them and they refunded, no questions asked. I love Zulily and recommend them.
I spent five minutes simply trying to get into the sight. I tried two different emails. I simply wanted to see what they had to offer. 7 attempts, 2 emails, and I gave up. Shopping should not be so difficult, or behind an iron fortress. Don't waste your time here. Stinks.
I have ordered a lot of products from zulily. Especially in the children's section as they have a great selection of high end products at a great price. My only complaint, and I'm getting to the point where I don't know if it's worth purchasing any longer is the delivery time. It just takes sooooo long to get anything. Average at least 3 weeks. I'm waiting on 4 items right now that I ordered on Oct 7th (it's the 18th). The socks are still pending delivery to zulily and other things are "being prepared". I have had to cancel one item in the past because it just wasn't coming in and I had almost forgot I had ordered it. So, if you don't mind waiting there are some good deals to be had, as for me I'm a bit tired of waiting. I've got a package coming from Etsy via Turkey and it's going to get here first.
I have read the bad reviews for Zulily and was surprised. I too have ordered clothing online from them and must say I was quite happy. One item may not have been exactly what I expected, however, that happens no matter where I order from, and if it is not what I wanted I wear it a few times then hand it down to someone else or, I will put in in Good Will where someone can benefit.
I ordered my baby a pair of boots... after waiting six weeks, finally got them. They were beautiful. Until I went to put them on her and realized they were both leg foot boots! I also ordered some matching dresses for my girls and I, that said to be white and navy blue. Got them after five weeks and they were a piss yellow with navy!
I bought what I thought was a pea-coat for winter, but what I got was b a jacket, resemblig a pea-coat made out of sweatshrt material. It was well made, but not at all suitable for cold weather. I was suppose to get it in n a purple box with matching tissue paper, came in a plastic bag. Their shipping charges are in kind of a conspicous place with all kinds of conditions attached. And no refund policy. Probably wont be placing orders with them. It takes 3 weeks or more to get your merchandize.
I did not know that shipment takes so long...
I am turned off by it; the reason of online shopping for me is convenience and speed.
I would like to cancel my order but cannot even contact to cancel. This site is out of my favorite to trash fast. The only order I made will be the last order.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members