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ZulilyReviews 4,523

2.3

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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
511
value
514
shipping
532
returns
408
quality
478

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Louisiana
1 review
14 helpful votes
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I have made few purchase. All the item I bought are very very very poor quality although look nice in the picture.One jewelry came as broken.My stored credit has pilled up since they don't offer refund. Unless you don't know your brand really well like Michael Kors, or Kate spade, etc, don't buy. Even though you have to be aware, you might receive defective piece.
Stay away from small window cheap deal.

Date of experience: November 4, 2015
Florida
1 review
19 helpful votes
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QUALITY SUCKS!
November 4, 2015

OK, it wasn't bad enough it took a month to get my items however, when I saw the quality I was shocked. The stuff was crap! Last time I'll ever order on Zulily!

Date of experience: November 4, 2015
Indiana
1 review
13 helpful votes
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Wish I read this first!
November 2, 2015

Like everyone else, I couldn't believe how long it took to get my order! Being a first timer, I didn't read the return policy. Now I have a credit from a place I would never do business with again. Is there somewhere to donate credits to an organization so they can use them up?
Only thing I can think of to do with it. Mind you, who really wants synthetic blends that don't make it after a few washes?

Date of experience: November 2, 2015
Virginia
2 reviews
19 helpful votes
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Zulily is a scam.
November 1, 2015

I ordered a child's dress that was very cute. Instead, I received a very ugly children's sweater. When I called them to return it as a mistaken shipment, they said they don't take returns. Unfortunately, I never got around to returning it (despite what they said) or canceling my payment and fighting the credit card charge. Don't order anything. It's a scam.

Date of experience: November 1, 2015
Iowa
2 reviews
24 helpful votes
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Misleading
November 1, 2015

The top I ordered was not what I received. Poor quality and they don't accept returns.

Date of experience: November 1, 2015
California
1 review
16 helpful votes
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Wish I didn't order
November 1, 2015

I'm still waiting for my order after a month and they haven't given me any updates. I would not order from them again.

Date of experience: November 1, 2015
Pennsylvania
3 reviews
21 helpful votes
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Sounds like a scam
October 31, 2015

I just checked out their site and seems as bogus as Sammy Dress, which they try to rip off customers any chance they get. I'm sticking with companies that are in the US. these Japanese or Chinese companies should have to pay some sort of penalties for scamming customers

Date of experience: October 31, 2015
Massachusetts
1 review
9 helpful votes
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Mixed experiences
November 1, 2015

There is some interesting merchandise and brands. A lot of things run small. They seems to just have some of their own brands that they slap different labels on, so try to just buy from known brands. Terrible customer service. After many years of business when I told them I did not receive a package, they did not offer any productive help and told me I needed to contact the post office and that perhaps the carrier had hidden the package somewhere at the property. I responded that I have a locked mailbox. Thankfully, I just disputed the charged with my credit card company and got a credit. Not likely to use Zulily again due to bad business practices.

Date of experience: October 31, 2015
Arizona
1 review
13 helpful votes
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Poor Return Policy
October 31, 2015

You cannot really get your money back with this company, only a store credit. This is a rip off in my opinion. Get with it Zulilly. So will use Amazon in future. Also Amazon doesn't take up to 3 weeks to ship your item.

Date of experience: October 31, 2015
California
1 review
22 helpful votes
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The reason we need government regulations in industries is to protect us from Internet companies who sell fake items. I ordered two dresses from Zulily. They are made of Incredibly strange and cheap material- on par with the same material Halloween costumes are made out of- built to last a few wears and will fall apart when you wash it. I am so angry at myself right now, and I feel I have no recourse. No more on-line shopping from weird companies that have the taint of a scam. Let my pain be a lesson.

Date of experience: October 30, 2015
Illinois
1 review
18 helpful votes
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Buyer beware
October 30, 2015

I bought a couple of things from Zulily and when I eventually received them I was very disappointed with quality and beleive the products they send out are just cheap reproductions. The shirt I ordered had tiny sequence all over it that would have been visible on the pictures they gave on the website. When I looked at the photo again and enlarged it there was no sequence and the item description did not mention any embellishments also some of the details were missing and it was definitely not made of the same material that the item description said it was. I also ordered a wallet which looked like one I could get at the wholesale stores in the city I believe it was another replica of what they had on their website. What you see is definitely not what you get. They have a no return policy for a reason they don't want their own cheap crap back.

Date of experience: October 30, 2015
New Jersey
1 review
17 helpful votes
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I just received part of my order and every garment was made of the cheapest polyester (nylon), thinnest crap they could find. Strings hanging off of everything. The "comparative discount" prices are misleading! No one ever paid that price for these items! Strings hanging off of everything, obviously seen in a hurry. Even the clothing tags are cheap. So basically, this is the type of stuff I'd expect to pay $10 for in the downtown Los Angeles "garment district." To top it off, you can't return anything and at least if you went to a discount store you'd know what you're paying for.

Date of experience: October 30, 2015
New Jersey
2 reviews
2 helpful votes
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I order about 10 items/month, have hardly had any problems with the items, and if there's ever any issues they have always quickly resolved it.

Date of experience: October 30, 2015
Florida
1 review
3 helpful votes
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When you're buying something you can't return, you take a chance the fit is right. But the prices were too good to pass up. I bought some tops that were marked for juniors so I went up a size & it was perfect. I also bought an avalanche jacket that also fits perfect and the quality is great on both items. The only down side is that I waited a couple of weeks and it may be another for the other 2 items but the price makes it worth it. I will definitely buy again. The quality is about what you would get at a kohl's or similar place.

Date of experience: October 29, 2015
Nebraska
2 reviews
20 helpful votes
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I regret my purchase!
October 29, 2015

Completely paid for and it took so long to be shipped. I was excited about my purchase but it took so long that I don't even want my items. I don't even want to deal with returning.

Date of experience: October 29, 2015
Massachusetts
1 review
24 helpful votes
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I've been ordering from Zulily for a long time. Although I do it very rarely as of late. I get the concept and know it will take a month plus to get anything from them. Some deals can be found on Zulily, but buyer beware! Unless it is a name brand item, I would caution very strongly from purchasing. Sizing is NOT accurate on over 1/2 of the items. Very disappointing, especially with no returns allowed, to order a top that should fit you according to their size chart, only to find that it measures INCHES smaller than what is listed in the chart. Crazy, but true! Clothing is very difficult to purchase at Zulily with most items being 100%, or high percentage of polyester. Quality is below average. Sizing charts are NOT accurate. But when they have known brand names, you can find a good deal. Just don't get your panties in a bunch if it takes 6-8 weeks to get your stuff... because sometimes it will, not kidding. NO RETURNS ever, this is another killer to this site. There are many other options out there that are better then Zulily.

Date of experience: October 29, 2015
New York
5 reviews
30 helpful votes
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Refund
October 29, 2015

Has anyone else had a problem getting a refund or correspondence from Zulily? I've been waiting and have contacted them about a dress a returned (which looked nothing like it did on line). Still no reply from them.

Date of experience: October 29, 2015
Georgia
2 reviews
3 helpful votes
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I have ordered from Zulily many times and never had a problem with delivery, quality or size. OK, it takes longer to arrive than the Amazon prime stuff, and I have never tried to return anything, but I knew it would take several weeks and am willing to wait for really cute, inexpensive items from a foreign land. So if you're in a hurry or need to be sure each item is pristine, order from a different site. Me, I'll take the discount, order thing bigger than I usually do (I kinda like some of my clothes to be roomy) - I am 5"2' 110 lbs so I get Mediums. Shoes and boots seem to fit right, if you know your European size. So all of you naysayers - try Nordstrom.

Date of experience: October 28, 2015
Pennsylvania
4 reviews
4 helpful votes
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How long should my order take for boots? I only ask for regular delivery... it has been 3 weeks now since I ordered. If I choose faster delivery by paying the extra shipping cost would I get it much quicker?

Date of experience: October 27, 2015
Iowa
1 review
24 helpful votes
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I love the site and would like to buy more but the no return policy is a problem. I ordered 3 tops my first order in large and one was fine the other two were huge and went in the giveaway pile. My second order was for a top, a jacket and the Jayli wine tie-dye patchwork skirt - the top went in the give-away pile, the skirt is a joke - just a big piece of stiff ugly fabric that only has a vague resemblance to the photo - it went in the trash. I see many things I'd like to buy but realize I'm better off throwing my money down the drain.

Date of experience: October 27, 2015