ZulilyReviews 4,523

I'm done now. After over a year of buying from zulily and getting increasingly shoddy products and service I just finally reached my limit. I ordered a pair of expensive shoes using their US to Euro size conversion chart and they came in completely wrong. When I complained the response was for me to send them back for a refund of the purchase price. Not my $6.95 shipping from zulily and not my $7.95 return shipping. When I complained about that I was told by the cheerful and completely clueless sales rep that Yes, I would have to pay all shipping for their error. After a run of not-so-great purchases and service, this is the final annoyance. No more zulily for me

The original idea of Zulily was to partner with specialty name brands to offer deep discounts on certain products. Nothing is returnable unless it's damaged in some way. If you don't like it, too bad! Now they have unidentified manufacturers making products just for them, showing original pricing (?) really high, and then "discounting" it. The products are poor quality and not worth the price. But you can't return them! Buyer beware - it is NOT worth it.

I have purchased many things from zulily since 2011. Known brand items have always been winners, but several impulse buys have been lower quality than expected. On the few occasions that the wrong item was shipped or the correct item arrived in poor condition, ZULILY OFFERED A FULL REFUND and STORE CREDIT. Customer service representatives respond to emails within hours and give clear, courteous, personal responses to your inquiries. For most items delivery is Stagecoach slow. Ready-to-ship items arrive within several days. The website and app both update tracking and shipping status frequently during the 1-2 week delivery window. I will say that over the years it seems like there are fewer flash sales of high quality brands. A small but irritating flaw with Zulily is its poor item descriptions; every item "boasts" a generic attribute, but rarely are detailed product specifications or technical details listed. An arsenal of additional verbs for their creative team and product information straight from The manufacturer would be two simple improvements. Small but significant positive features include how easy it is to save an item for later or favorite an item you are not ready to buy (single touch, does not require navigating back and forth between any pages), notification when an item from a previous sale is available again, and better-than-average recommended products (a feature that has gotten even better with recent improvements to the app). Although price and convenience comparisons on Amazon or other sites are worth the effort, Zulily does have great finds at great prices.

Interesting to read all these reviews. Here's my "two cents" -
1) It doesn't make sense to complain about shipping time. It's stated very clearly. If you need things FAST, get Amazon Prime - you'll get your order in 2 days. I rarely order from Zulily because of shipping times.
2) Re quality. I ordered a blouse one time and it went directly in my give-away box. A piece of junk. After that, I only buy brands I know. A Coleman lantern. Carter's kids socks. I will never again buy clothes or shoes unless I've seen and tried on the exact item in a store.
3) They make it clear there are no returns, so it's hard to complain about that either. That problem is taken care of as long as you order only what you're sure about - brands you know, sizes you're sure of, etc.
4) Based on shipping time and no return policy, I rarely even look at Zulily. I stopped the daily emails and just go to the website when I'm looking for an interesting gift and have plenty of time. Obviously, I'm not a big fan of Zulily, but contrary to many reviews here, I've had extremely positive experiences with their Customer Service department. I used to shop Zulily more than I do now. On 3 occasions what I got was not what I ordered. In one case I ordered a cute wood toy. There were 2 versions - one for a boy, one for a girl. I received the wrong one - and when I contacted them they said they were sorry. They would send me the correct toy. I asked about returning the original (assumed they would pay postage), but they said I could just keep it.
Another time I ordered booties (NOT a brand I knew). They were adorable and quality was fine, but they were for a 3-mo old baby and they were huge! I measured them and took a picture with the ruler in the photo. They didn't have a replacement, so they refunded my money - and again told me to keep the booties.
So I have mixed feelings. They are what they are. Their sales model is not one I like, so I stopped getting their emails and just check them out occasionally. It's fun to browse Zulily, but I don't take them very seriously.
P.S. I have Amazon Prime. Not only do I love the 2-day shipping, but Amazon generally has great prices, often the same as Zulily's "sale" price.

I ordered several hundred dollars worth of clothes from SammyDress, NastyDress & Zulily. I believe they are all the same company. I read the sizing chart carefully. I am a size 12. The reviews (which I suspect they wrote themselves) states that the clothing runs large. I got size large for most (not much comes in XL) & all the XL they had for the clothes I wanted. One XL tee could be worn as a dress (or a car cover) if you were a size 22 -all the rest were barely size 4s. They are ugly - don't hang right, have exposed threads, ragged seams & are made out of flimsy nightgown material. One shirt ripped when I just put it on a hanger. The shipping costs are more than the clothes - it more than doubles your bill. And everything comes jammed in plastic envelopes (I got 7 dresses & 4 blouses crammed in one envelope that was just a tiny bit larger than my hand. Returning things is ridiculous & expensive & time-consuming. Just save your money & don't give these guys a nickel. You will never get your money's worth - even if the crap was free. I'm thoroughly disgusted with these scam artists.

11/5/15
I received a pair of boots that were well worn, and was quite upset, wrote a negative review.
Then managed to contact Service via phone, Robin was very courteous, and helpful, asked for photos. Thought I could do that but was unsuccessful yesterday. Today, my son assisted with the mechanics of transmission, and photos were sent.
I received a response within 10 minutes, the cost was credited to my account and a gift certificate credited to me. Well done, Robin for Zulily. Nancy Ann Smith

I agree with everyone else. I wish I would have read here first. I first placed an order with Zulily with a brand and an I item I have been searching for. It was already three years old when they advertised it. I was so happy because I loved it and I ordered it. It took a long time. But thrilled to get it. The second LARGE order I made with them was so disappointing. I can cry. Products I bought for Christmas gifts, are so cheap I would be embarrassed to give them as gifts. Plus they smell so bad. The jewelry that is suppose to be Stirling Silver, is so thin that I couldn't even find it in the packaging. BAD BAD BAD..

I ordered a Jim Shore figurine from them. So i thought they would have it in the ware house but they do not. So they had to order it from Jim Shore. My item was supposed to ship on the 10-11-15. That day passed with no item. I emailed them saying how horrible this service is and all they could say was give us a chance and heres $15 off your next order. I just called today to hear that the company still had not received my item and that it wasnt looking good! This was supposed to be a birthday gift! So if your planning on buying from this company dont waste your time or money!

I have had wonderful experience with Zulilly and I've been shopping well spent around 6-800 dollars so far for Christmas. The first time I ordered a glass pitcher it came broken. I called and they gave me a refund no problem. I waited for a few months then ordered Laura Ashley baby girls dresses. They came and were adorable. Then I began to rethink and started watching and well I have spent a boat load for Christmas.
For those of you complaining of how long it took... for crying out loud... the web site explains that to you! READ FIRST people. U buy from them at a discount. They then get it from the company of the item you bought. Then that is shipped to Zulilly. Then Zullily ships to you. It is all explained to you. If you're in such a hurry... don't shop Zulilly. Be patient. I have ordered many things from kitchen items, to craft items or kick knacks, purses. I have had not one single problem.
I would suggest if you're going to be complaining about the quality of items... it is NOT Zulilly's problem... they do not make this stuff. Research where you can, as I have done the company you're buying from. Read! Research! Patience! You can find really good deals here. Just be patient. Merry Christmas to All!