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Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
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So far I have to say my items are now on their way on time. They should be here by the weeks end. If they arrive by then and the sizes fit like the size chart says I may end up ordering again. I have to see the quality of the clothing as well.
Purchased a XL ladies vest. It took a several months to get. Thought they sent me xs, so I double checked and was a XL. Material was very cheap & had plastic sewn in shoulders. Also purchased a few fisher price toys & they were fine.
I love Zulily! Yes, delivery takes forever... You just have to adjust your expectations. Sizes tend to run small, so I orderm size larger and have them altered to fit, if needed. I get so many compliments on the things I find--things that cannot be found at the mall.
Ordered a pair of knee boots. Very pleased with the room in the calf... I am a full figure women with thick legs. There was plenty of room even with jeans tucked into the boots. Very pleased with the look and quality of the item. HAPPY AM I. Thanks zulily
I placed an order on Oct. 23rd and are still waiting... Really? More than a month for 2 bras. This is my last order.
Received my order with a Cowl Neck Cardigan. They have to pay me to wear this jacket!
Cheaply made, no words to describe how bad the quality was. The label on this jacket should be called "Simply Junk" instead of "Simply Couture". I have regrets now for not reading other reviews before placing my first order on this website. Never again!
I found six pair of shoes I really loved but none of them were in my size. This is rather a pointless site, after reading the reviews I think I'm better off not to do business with this company and I cannot imagine why they are still in business. Their website does not seem to work either. I will be surprised if I can even post of this review.
Never do business with them. Dont trust them... They are thieves
I am in shock right now at the amazing quality of customer service of Zulily! Not only were they extremely prompt in responding, but also EXTREMELY generous in handling my return request! I will most definitely continue to use the site if not for their customer service alone!
Don't buy shoes from Zulily, and clothes are hit or miss (sizing runs SMALL), but if you're going for toys, sketchbooks, and other fun stuff, you'll be happy. Shipping does take awhile, but I do believe they let you know this when you order. Between myself and my daughter, only two of 23 items have been disappointing.
I've browsed the site often because the tracking pictures that are attached to sites I am on are always so cute, but when I go to the site to try and find the top, it isn't anywhere to be found. Isn't that false advertising to advertise what you don't have?
Buyer beware, Zulily is a hit or miss. It takes a long time to receive an order for starters. But, the quality is not very good. Thus far the worst buy for me was a pair of boots. The picture showed beautiful cozy looking boots, not the same ones I received... the ones I actually got were cheaply made, very narrow, and small, and couldn't even wear them once, they feel like cardboard. Highly disappointed shop with caution!
Never, ever would I have thought that I would have to wait a month for even one item to ship. When you're excited to buy new things from a well commercialized site the last thing someone would imagine is waiting a month to get even ONE item. I feel that it is not well documented that shipment would take as long as it has. I am disappointed because after waiting all this time I decided to research how others feel after Zulily & now looking at all the reviews, I find out that this problem/complaint is not new. How has nothing changed or been forced to change on Zulily's end? Compiling this now I've found out from these reviews that the quality is poor & the return policy sucks. I wanted a few clothing items for a decent price, I didn't foolishly expect a lifetime warranty from a discount company. However, I certainly didn't anticipate crap quality coming in a very late shipment after the $250 I spent. It's sad that I haven't even gotten the clothes yet & I already have a bad taste in the my mouth, especially because there was duplicate item ordered & now I don't know if I can return it. I can't wait to wear the fall clothes I ordered back on November 1st at the end of winter, IF I ever get them. I really hate not only this current situation, but that businesses get away with things like this even after it is widely agreed by consumers that it is misleading, disappointing, and essentially a financial trap.
I just received my first Zulily purchase. Two dresses for my girls and they did arrive quick enough. However; when I opened the box the dresses were similar colour but the detail was different. The material was subpar and there was loose threads all over the dresses and I paid more than I would for dresses because I thought I was getting good quality stuff. So wrong. Even the sizing is a mess. One dress is a size 4 and the other 6 and the 4 is larger than the six. I have tried calling customer service and am on hold now for 20 minutes. Aweful. I order a lot of stuff online and will never be ordering again.
The shirts I ordered were pretty good, but the boots I ordered were subpar. They looked nice enough, but after wearing them for only 1 day, there were holes in the heels of them. Customer service hasn't gotten back to me yet, not sure if they ever will... don't buy their boots. Otherwise, they're okay.
As soon as I opened the package the flower on the dress fell off and the pin was broken. The fabric looked really cheap even for a great-priced dress.
While I can see why some people are leaving negative reviews, my experience with them has been different and I say this as someone in the southern hemisphere. I used to expect my packages to take forever as I had been warned by some other users of the site but they've always shipped quickly and been delivered much sooner than I expected. The site has something for everyone from activewear, shoes, baby clothes, plus size and undergarments. The plus size clothes are about what you'd expect from Autograph or Beme, there are better stores out there for younger plus size ladies.
I ordered a dress over six weeks ago. I still don't have it, but I got an email that says the shipment day is Nov. 22, that will be eight weeks after order. There is absolutely no reason an order should take eight weeks to deliver.
I finally got the dress I ordered, and it is terrible quality. Hard to explain without a photo, but the seams don't match up in the front, (it's a printed material), so it looks like the skirt is falling off of the top, and the hem at the bottom is uneven, (which fortunately, is not as noticeable when on). I have read many reviews that say "order brands you know, and you'll be fine". I think a company should stand behind the products they sell, and the companies they support.
I have purchased numerous things from Zulily over the years. I have received broken items and shipments missing items without the company ever making it right. The final straw was receiving counterfeit Taverniti jeans. There is no customer service to this place. They do not care. How can a company sell counterfeit items and remain in business.
I ordered two boots from Ellie and pleaser companies. It took a week for them to ship it to Zulily and then Zulily shipped my order - in 4 days it was here. I was worried itd take forever and im about to move away in a week so Im glad they were fast and I know well I spent 39 bux for two boots that would have cost me 110 bux on ebay or amazon.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members