After being too exhausted by how difficult Doteasy makes it to do anything like discontinue service, I took a six month break from dealing with them. But this week I dove in again determined to figure this out and transfer my domains. First, I tried unlocking them, for which they have a handy lock-unlock icon. I kept clicking unlock, and was taken to a page that offered me locking service for $6.95 per domain. Well, if it was locked, why would I purchase the service to lock it? Another contact us form later, I found out that no, this service was not on my account. I would have to fill out a form, which would be sent to me by the billing department, before they could unlock my account. If I still wanted to transfer? They made me a $#*!ty offer to stay with them, but I said, no thanks. Three days later, I get an email, not from billing, but from another customer service manager, offering me a better deal to stay with them. Or, I could request the form from the billing department which they need in order to unlock my account. Holy hell, what kind of crazy are they? I am going to make it my life's work to tell the world to stay away from this awful company. They deserve to go under.