Patty S.

I try to do research on a company before purchasing their products, as I did with Snow. When making my initial purchase, the checkout process was rife with extra deals that seemed like a really good idea. Stupid me didn't realize that the one lighting kit/tray was for both upper and lower teeth, so when they offered me a second kit/tray for half price I nabbed it. When I received the product I realized my error and started a return. All seem well, smooth process, full refund confirmed. However, you do not actually get a refund, you only get store credit, but due to their multiple offers during checkout, I bought enough product to last more than a year, rendering their credit useless. I emailed customer service and got pointed to their very well hidden return policy. So I chatted with an agent a few days later, who was all over it, very kind, acknowledged my issue, and said he would escalate it to whomever the set things get escalated to. I was to expect a call back in two days. Ten days later and here I am. Stuck writing bad reviews for a good product. It works well. But it's expensive and I just don't see the need or reason for poor customer service.

After being too exhausted by how difficult Doteasy makes it to do anything like discontinue service, I took a six month break from dealing with them. But this week I dove in again determined to figure this out and transfer my domains. First, I tried unlocking them, for which they have a handy lock-unlock icon. I kept clicking unlock, and was taken to a page that offered me locking service for $6.95 per domain. Well, if it was locked, why would I purchase the service to lock it? Another contact us form later, I found out that no, this service was not on my account. I would have to fill out a form, which would be sent to me by the billing department, before they could unlock my account. If I still wanted to transfer? They made me a $#*!ty offer to stay with them, but I said, no thanks. Three days later, I get an email, not from billing, but from another customer service manager, offering me a better deal to stay with them. Or, I could request the form from the billing department which they need in order to unlock my account. Holy hell, what kind of crazy are they? I am going to make it my life's work to tell the world to stay away from this awful company. They deserve to go under.

The original idea of Zulily was to partner with specialty name brands to offer deep discounts on certain products. Nothing is returnable unless it's damaged in some way. If you don't like it, too bad! Now they have unidentified manufacturers making products just for them, showing original pricing (?) really high, and then "discounting" it. The products are poor quality and not worth the price. But you can't return them! Buyer beware - it is NOT worth it.