I used to love Zulily - they introduced me to so many neat things I didn't know I needed. But once they ran out of an item I ordered before my order shipped. Instead of refunding my money, they issued a credit. I didn't mind so much because I planned to shop there again. However, I didn't. Time passed. Zulily sent me an email and said that my credit would expire if not used in 3 days... sadly I was traveling and so when I read the email, it was already too late. I emailed and asked for my credit to be reinstated. But their answer was too bad, too sad I was late and they would not refund my money because the expiration policy was covered in their FAQs. I will not shop there again.