ZulilyReviews 4,523

Be aware that Zulily shipping takes FOREVER and even then, there is a good chance your order will be cancelled. I ordered a jacket sometime in November for my daughter for pre Christmas outing and after nearly a month I get an email saying the order will be cancelled. Yes, they gave me $10 credit but I would much rather have the what I ordered! During the wait period I let go of many other great sales thinking I already have one coming! I had to spent much more for another jacket to get it on time for the Outing Not a pleasant experience.

On December 24, I paid for a gift card. After not receiving the gift card for days, I contacted Zulily. In just 3 minutes, the Zulily phone representative told me 3 different stories about why the gift card isn't here, such as a) the Paypal payment is still pending (it's not), b) the computer system takes time to process a "first order", c) the transaction was flagged as fraud and no further information is available.

After searching for Zulily Complaints and Zulily Fraud, I see there are many reported complaints and instances of fraud. Stay away from this company. I had to file a Paypal Dispute against them.

I ordered quite a few things for Christmas. My mistake was forgetting that at times their product is subpar and the sizes are wrong. I ordered slippers for my son in a mens 10. There is no way these are a 10. Too small. I ordered a size 4t outfit, says 4t on order and on the price tag but on the clothes it's a 2t. I ordered a girls jacket in a medium 8-10) it's huge, more like a 14-16. Now, I'm stuck with items that don't fit and I can't return. Also, 5 days before Christmas I get an email saying one of the items I ordered was canceled. Although, it's convenient I probably will not shop through them again.

Ordered items for children that were flagged with the red gift box indicating would be received for Christmas. Items not yet delivered and tracking information is incomplete so called customer service for status. Per CSR will not make delivery date advertised and will be no deliveries on Christmas day, the soonest expected delivery day will be upcoming Monday. When shared disappointment per CSR hears that a lot especially regarding their slow shipping. There was no offer of anything as an apology or otherwise. When told CSR likely will not order from them again, the response was hear that a lot. Guess one time purchases keep them in business and customers are a disposable entity.

I placed my order on november 30th and the website told me i would get my item before christmas. A couple days ago, they sent me an email telling me the shipping had been delayed, and it completely ruined my christmas! I didn't cancel the order right away because I thought, and still think, that what I bought would have made a perfect christmas gift! But this morning I felt like I had to cancel the order, because the service was terrible and who knows when and if I would have gotten my item. So I canceled it and ordered something else off amazon. I'll get it the first week of january, but at least I know I will get it for sure and on time!

DON"T BUY FROM ZULILY!

I orderd a diaper bag and clutch in the begginning of November the clutch came on time but the bag didn't. After contacting them they apologized for the wait. Month and a half later they say it will arrive by Christmas, I'm two days away Christmas and I check on my order and it's been cancelled. I didn't ask for it to be cancelled they simply cancelled it and said there was nothing they can do complete waste of my time since the bag and clutch were meant to go together and now I have one of them and can't return it. Nobody should order from them they have bad costumer service and don't care about you.

I love the Zulily clothes and have some wonderful bargains. Customer Service has always been excellent. But. I have just ordered an item with the rocket symbol to say it will ship 1 -2 days. This is FRAUDULENT! My item ordered on Feb 21st is due to be shipped on March 6th. I only ordered it for my holiday in a few weeks time and it won't get here. Zulily explain items still need to go through customs. I can't get the company to acknowledge that this isn't what they promise. Very disappointed, very angry.

Yes the shipping can be very slow and yes sometimes the items are not what they appear to be in the picture. But most of the items ( only shirts, coats/jackets and shoes) that I purchase on this site I am completely happy with. I get a lot of compliments on the items and people are always asking me " where did you get that?". AND you cannot beat the prices, so if you are ok with waiting for your items for longer than 2 weeks in some cases it is worth it. I do not like the idea that you cannot return anything, but if you receive a damaged item they will refund your money, or if an item is taking too long they give you the option of cancelling.

Either way I am not lucky with the things I ordered and they sell crap. Totally bad quality, wrong sizes, broken things, very expensive toys for less but you get what you paid for. So far they reimbursed me for the issued items (at least 1 or 2 per shopping by the way), but it's so frustrating waiting for something I meant to give as gift, then finally has arrived and it's just impossible to give since it is defected!
I promised never to buy another thing on that website, then I gave a second chance, then a third one. The result is I regret I spend my money and time with this.
It's all cheap except the shipment costs!

I ordered with a " promise date" from their operator after several disappointing experiences. I had a bad feeling, but the lady assured me that my order would be in plenty of time. HOWEVER... the order did come late, and screwed up. When I called in, I was told " sorry" like they always do, and put on hold. Ten minutes later I was told they would work something out and e- mail the details. The next night after not hearing from them, I called back to have the rudest person not only put me on hold for over ten minutes, but then tell me he was not sure what he could do but say " sorry". After the offer reimbursement came up, I just had to pay shipping to ship the few things I had gotten. When I made comment of how rude he was being, he simply responded with a " thank you " while laughing under his breath. This is caring about customers? This site has its priorities screwed up. I would tell everyone to steer clear of this site. The prices and quality are not that great and the service sucks! I would give them a negative rating if it was possible...
Lost customer

I regret not reading the reviews before I made my purchase. After I did see some reviews I started to worry about the shipping, but its the quality I have a problem with. I bought a Christmas dress for my daughter by the brand Lil Cactus and the quality is not what was pictured. The dress had embroidered reindeer on it and their antlers aren't even aligned to their heads... seriously? I loved the dress on their website. Very deceiving, not worth gambling your money for something that might not reflect the images on their site. There are more affordable places out there with better quality items and customer service that you can actually count on.

Ordered items for Christmas in mid November and get an email advising if order delay on December 21st. For what I'm paying for the items I could have gotten them somewhere else tag would ship in time. Nothing like last minute shopping to get replacement items.

I will not order anything from Zulily in the future. Ordered Christmas present weeks in advance, at time of order it showed delivery for Christmas but it has been in processing shipment for weeks? I can only hope the Quality is better than the delivery which I would give a 1 star, Customer service rep was yawning on the phone through conversation with no real information on when it will ship other than you will receive it but its an estimated ship date. I hope it shows up in at least 2016? Customer support 1 star.