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Anna S.

2 Level 2 Contributor
  • 4 Reviews
  • 8 Helpful Votes
  • 0 Thank Yous

Experience: Shopping, Baby & Kids, Clothing & Fashion

Member since April 2015

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4 Reviews by Anna

I love the Zulily clothes and have some wonderful bargains. Customer Service has always been excellent. But. I have just ordered an item with the rocket symbol to say it will ship 1 -2 days. This is FRAUDULENT! My item ordered on Feb 21st is due to be shipped on March 6th. I only ordered it for my holiday in a few weeks time and it won't get here. Zulily explain items still need to go through customs. I can't get the company to acknowledge that this isn't what they promise. Very disappointed, very angry.
I have bought several products across a range of scents and am extremely happy with them. In addition I have asked for advice and received it very promptly and efficiently. The purchases are nicely presented and the delivery is speedy. Here is an excellent source of gifts for all occasions including those who 'do' Christmas, I am a happy customer!
I recently bought some jeans, size 12. I am normally a 10. The jeans arrived labelled 'skinny' and were so tight I couldn't get them up. They are not described as skinny on the Boohoo site. I made contact with Boohoo and was offered a 14, which I accepted. I had not returned the 12s at that stage. The 14 was dispatched immediately and was delivered to Australia within the week. I have since returned the 12, but have had no prompting. The 14 is still a bit tight on my thighs, but is comfortable enough and wearable, and will be taken on my next overseas trip. I am very impressed with the no-fuss, speedy service.

Tip for consumers: Be wary of sizing

I have been buying from Ozsale for years. Most items have been fine. Their Customer Service team have always addressed the few issues I had swiftly and effectively. Recently I have noticed the sales are often repeated and no longer very good value. I have had two issues with them. I bought some chairs and am missing a screw. I asked for the manufacturer's details so I could source a replacement. I was told to take a photo of it (a missing screw???) and did I want to return the item - a large chair in pieces, no thanks! I also received a skirt and a dress, same company. The dress was a size larger than the skirt but I could not get into it. I asked would I have to pay postage if I ordered in a larger size and returned the tiny one. The reply told me how wonderful shopping with Ozsale is and did not address the incorrectly sized item at all. Are they now employing a new team of 'support' people - who have no idea what we are talking about? Very disappointing.

Anna Has Earned 8 Votes

Anna S.'s review of Zulily earned 4 Very Helpful votes

Anna S.'s review of Boohoo earned 3 Very Helpful votes

Anna S.'s review of Boohoo earned a Well Said vote

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