I recently bought some jeans, size 12. I am normally a 10. The jeans arrived labelled 'skinny' and were so tight I couldn't get them up. They are not described as skinny on the Boohoo site. I made contact with Boohoo and was offered a 14, which I accepted. I had not returned the 12s at that stage. The 14 was dispatched immediately and was delivered to Australia within the week. I have since returned the 12, but have had no prompting. The 14 is still a bit tight on my thighs, but is comfortable enough and wearable, and will be taken on my next overseas trip. I am very impressed with the no-fuss, speedy service.