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ZulilyReviews 4,523

2.3

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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
511
value
514
shipping
532
returns
408
quality
478

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Colorado
2 reviews
4 helpful votes
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Zulily Good and Bad
January 4, 2016

I've reviewed before. I make several purchases monthly, mostly children's items - clothes, toys and shoes and some household items.
I do my research. I price check and read reviews from other sites for the products I purchase. And I don't count on receiving my item any time soon. 50% of the time I will find an item cheaper elsewhere, but you need to take into consideration shipping costs and convenience. I have never had to attempt to return anything and am grateful as I have read it can be difficult when something is not as advertised.

Date of experience: January 4, 2016
Illinois
2 reviews
20 helpful votes
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I ordered a Connect tile set on Nov 28th figuring it would have a few weeks before xmas to get to me. They charged my cc on dec 3rd but then sent me an email on Dec 14th saying it was delayed and won't get to me by xmas. I kept the order because I figured i could use it for his birthday in Jan. I sent an email jan 3rd asking if they knew WHEN it would come. I got a response that they didn't know. I just called today (jan 4) to get a live person to tell me if they would know when i would get my item. She said it was on delay and prob wouldn't reach me by my son's bday (jan 12) but would refund my money. I was pissed because of their lack of communication AND follow through AND that I paid interest on my Credit Card for the $180 for a month for an item i never received or was ever GOING to receive. I will NEVER EVER order from them again. If they can't use reliable vendors then they should look into someone else providing them the items. HORRIBLE HORRIBLE HORRIBLE!

Date of experience: January 4, 2016
New York
1 review
13 helpful votes
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Bring on the Lawyer's!
January 4, 2016

Everyone who bought into the fruad advertisement "Oder Now for Christmas Arrival" should seek a class acton suite against Zuilily! I'll be the first to sign!
My order went from 12/25 to 12/30 to 1/4 to 1/11 then reversed it self to "On its way to Zulily"

Date of experience: January 4, 2016
Tennessee
1 review
2 helpful votes
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I buy from Zulily constantly.My friends have the same addiction. The quality of the clothes can be cheap and I only order items that are casual or for working out. But the shoes and purses are fantastic! Perfume, lights, kitchen items are all Yes. I bought one pair of shoes that were too small out of 50 pairs purchased over the years. I gave them as a xmas gift. The shipping does vary so be aware of the shipping delays and plan ahead. I have not sent anything back and I receive compliments on all my purchased items!

Date of experience: January 3, 2016
Canada
1 review
19 helpful votes
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False advertising
January 3, 2016

Today, I am shopping on the Zulily site, looking at lole wear. Since I have been a lole customer for years, I found the pricing interesting. Zulily has listed one top's regular price as TWICE AS MUCH as the regular price on the lole website. The SALE price is even more than the lole regular price. I call this false advertising. I have removed the Zulily app from my computer, after placing several orders over the past years. I feel completely ripped off. Let the buyer beware!

Date of experience: January 3, 2016
Washington
1 review
10 helpful votes
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First of all, the sizing being all over the place is due to the dofferent BRANDS being sold. Of course they're all different. Second, once a sale is OVER is when the item ships. So if you buy an item that went on sale THAT DAY, you have to wait until the sale is over (usually 2 or 3 weeks later) in order to get your item (s). Seriously, people, read the way Zulily works. It'd eliminate a lot of these ridiculous bad reviews. It's like complaining that your coffee is hot. Well, duh.

Date of experience: January 2, 2016
Canada
2 reviews
4 helpful votes
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I've ordered from Zulily numerous times and have always had a wonderful experience. As long as you go in with the expectation that it is going to take a bit (around a month) to receive your order, it's not an issue. The quality of the clothing I have ordered from here has always been fantastic. Brand names at bottom prices for the most part.

Date of experience: January 2, 2016
Maine
1 review
11 helpful votes
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FORGET IT!
January 1, 2016

I ordered 3 things for Christmas on Dec 5th I did not get until the 24th. Than I ordered a ceramic coffee cup and that showed broken, never open the bubble wrap. Well I should have because it was broken and was horrified and in embaressed, THAN I ordered a whit laced scarf thankfully I took it out to show my husband because he had noticed a hole in it. So here was Christmas without 2 presents and no time to replace :(

Date of experience: January 1, 2016
Pennsylvania
1 review
13 helpful votes
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Horrible
December 30, 2015

I heard so many great things about the company so I figured I would try it out myself, and never again will I purchase something from Zulily ever again. I had to email the company twice to receive a tracking number, then I received my package on Christmas Eve. I ordered a wine glass for my best friend, the wine glass was just placed in a cardboard box, it had no bubble wrap or any protection to keep it from breaking, I opened the box and the stem was separated from the glass and cannot be fixed. I have better luck ordering from Amazon then ordering from Zulily, never again!

Date of experience: December 30, 2015
New York
1 review
4 helpful votes
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There's good and bad...
December 30, 2015

I've gotten some great items from Zulily and some poor items. An earring broke when I put it on. A hoodie arrived with the color worn off the sleeve and bodice bottoms. Sizing has been off. A sweater had a "run" in it. All disappointing, but Zulily refunded my $ on all items that were flawed. They gave store credit for items that weren't liked.
Order knowing the items will take weeks to arrive, AS THE WEBSITE SAYS, and that you may receive an item that has a flaw or the sizing is off. BUT, they will give a refund or store credit if you email CS and let them know of the problem. Order knowing that you may be disappointed by the item.

Date of experience: December 30, 2015
New York
1 review
1 helpful vote
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I ordered country decor, for example a "barn mouse", pictures and a few other items. They were all good quality, cute, and everyone loved their gifts!

Date of experience: December 30, 2015
Texas
1 review
15 helpful votes
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SUCKS! NEVER AGAIN
December 30, 2015

Zulily is not true to what they stand for. My order came a month and 1/2 later and not only that their size chart told me to get a Large if I wear a size 8, when I wear a medium, so I purchased a large and the 2 shirts are way to big. I should of ordered a small. Zulily get your shyt right.

Date of experience: December 30, 2015
Ohio
1 review
11 helpful votes
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Inconsistent sizing
December 30, 2015

I ordered a top in a size small. The size chart for that item said a small is a 4-6, which in U.S. sizing is what I wear. This item was a large at least and It hung on me. I ended up donating it. The other top was a small, which fit, but the design by the neck is off center. I won't order anything else from this company.

Date of experience: December 30, 2015
New Jersey
1 review
14 helpful votes
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You get what you pay for
December 29, 2015

This is probably a third party manufacturing in small cities in China. They make products from scraps, material they can't sell or hazardous waste. Their goal is to sell garbage to people how don't care about quality, just cheap. They don't ship it from China until the orders are all sold and then manufactured then shipped. If they the orders aren't fully sold at the end of the month, they just don't manufacture that product and tell you some lie or excuse to make other selection.
Just be careful with cheap toys for children to put in their months due to may contain hazardous waste. So like the old saying.
YOU GET WHAT YOU PAY FOR.

Date of experience: December 29, 2015
New Hampshire
1 review
15 helpful votes
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Smells BAD!
December 29, 2015

First time ordering from Zulily; I ordered a sweater, shirt and two pairs of leggings, price was good, shipping time was longer than expected (but i was ok with that). What i was not ok with was the smell of the clothes... OMG, the worst ever! Even after washing, so very disappointed. I will not recommend to anyone and i will NEVER order anything from Zulily again!

Date of experience: December 29, 2015
New Jersey
1 review
8 helpful votes
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Horrible shipping
December 29, 2015

Placed order before Christmas and was guaranteed arrival before the holidays. Well no big surprise-the items didn't arrive. Customer service was all over the place with excuses. I understand items not be able to arrive before Christmas- but what's up with all the false advertising? Now it's 10 days AFTER Christmas and the package still hasn't shipped. Ugh.

Date of experience: December 29, 2015
New Jersey
1 review
13 helpful votes
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Exchange
December 28, 2015

I gave my daughthr a quilted bedspread for Christmas & she doesn't like it & wants to exchange it for a different one. Someone tols her she couldn't exchange it. I'm very disappointed in Zulily & hopefully this can be handled to the customer' s satisfaction. Suzanne Georgel.

Date of experience: December 28, 2015
Virginia
1 review
7 helpful votes
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It takes a month on average to get a product ordered... so if you want it for Christmas- order by the end of October to be safe.

Date of experience: December 28, 2015
Maine
1 review
3 helpful votes
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I LOVE ZULILY!
December 27, 2015

Zulily is the best! I love their pricing and I'm always satisfied... I don"t understand all the terrible reviews, especially about the shipping. Zulily provides a shipping chart that tells you how long it will take before your item is shipped, it allows you to tract your items so you will always know where your items are located, and it provides you with the date your package will be delivered to your doorstep. Customer Service is also a PLUS!... Shop Zulily!

Date of experience: December 27, 2015
Illinois
1 review
2 helpful votes
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Great customer service
December 27, 2015

I received a pair of leggings with a hole in them which happens with all stores once in awhile, and they sent me two new pairs and a $10 store credit! The woman helping me was very polite and I got help very quick. And I love the new pairs I received.

Date of experience: December 27, 2015