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Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
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I've reviewed before. I make several purchases monthly, mostly children's items - clothes, toys and shoes and some household items.
I do my research. I price check and read reviews from other sites for the products I purchase. And I don't count on receiving my item any time soon. 50% of the time I will find an item cheaper elsewhere, but you need to take into consideration shipping costs and convenience. I have never had to attempt to return anything and am grateful as I have read it can be difficult when something is not as advertised.
I ordered a Connect tile set on Nov 28th figuring it would have a few weeks before xmas to get to me. They charged my cc on dec 3rd but then sent me an email on Dec 14th saying it was delayed and won't get to me by xmas. I kept the order because I figured i could use it for his birthday in Jan. I sent an email jan 3rd asking if they knew WHEN it would come. I got a response that they didn't know. I just called today (jan 4) to get a live person to tell me if they would know when i would get my item. She said it was on delay and prob wouldn't reach me by my son's bday (jan 12) but would refund my money. I was pissed because of their lack of communication AND follow through AND that I paid interest on my Credit Card for the $180 for a month for an item i never received or was ever GOING to receive. I will NEVER EVER order from them again. If they can't use reliable vendors then they should look into someone else providing them the items. HORRIBLE HORRIBLE HORRIBLE!
Everyone who bought into the fruad advertisement "Oder Now for Christmas Arrival" should seek a class acton suite against Zuilily! I'll be the first to sign!
My order went from 12/25 to 12/30 to 1/4 to 1/11 then reversed it self to "On its way to Zulily"
I buy from Zulily constantly.My friends have the same addiction. The quality of the clothes can be cheap and I only order items that are casual or for working out. But the shoes and purses are fantastic! Perfume, lights, kitchen items are all Yes. I bought one pair of shoes that were too small out of 50 pairs purchased over the years. I gave them as a xmas gift. The shipping does vary so be aware of the shipping delays and plan ahead. I have not sent anything back and I receive compliments on all my purchased items!
Today, I am shopping on the Zulily site, looking at lole wear. Since I have been a lole customer for years, I found the pricing interesting. Zulily has listed one top's regular price as TWICE AS MUCH as the regular price on the lole website. The SALE price is even more than the lole regular price. I call this false advertising. I have removed the Zulily app from my computer, after placing several orders over the past years. I feel completely ripped off. Let the buyer beware!
First of all, the sizing being all over the place is due to the dofferent BRANDS being sold. Of course they're all different. Second, once a sale is OVER is when the item ships. So if you buy an item that went on sale THAT DAY, you have to wait until the sale is over (usually 2 or 3 weeks later) in order to get your item (s). Seriously, people, read the way Zulily works. It'd eliminate a lot of these ridiculous bad reviews. It's like complaining that your coffee is hot. Well, duh.
I've ordered from Zulily numerous times and have always had a wonderful experience. As long as you go in with the expectation that it is going to take a bit (around a month) to receive your order, it's not an issue. The quality of the clothing I have ordered from here has always been fantastic. Brand names at bottom prices for the most part.
I ordered 3 things for Christmas on Dec 5th I did not get until the 24th. Than I ordered a ceramic coffee cup and that showed broken, never open the bubble wrap. Well I should have because it was broken and was horrified and in embaressed, THAN I ordered a whit laced scarf thankfully I took it out to show my husband because he had noticed a hole in it. So here was Christmas without 2 presents and no time to replace :(
I heard so many great things about the company so I figured I would try it out myself, and never again will I purchase something from Zulily ever again. I had to email the company twice to receive a tracking number, then I received my package on Christmas Eve. I ordered a wine glass for my best friend, the wine glass was just placed in a cardboard box, it had no bubble wrap or any protection to keep it from breaking, I opened the box and the stem was separated from the glass and cannot be fixed. I have better luck ordering from Amazon then ordering from Zulily, never again!
I've gotten some great items from Zulily and some poor items. An earring broke when I put it on. A hoodie arrived with the color worn off the sleeve and bodice bottoms. Sizing has been off. A sweater had a "run" in it. All disappointing, but Zulily refunded my $ on all items that were flawed. They gave store credit for items that weren't liked.
Order knowing the items will take weeks to arrive, AS THE WEBSITE SAYS, and that you may receive an item that has a flaw or the sizing is off. BUT, they will give a refund or store credit if you email CS and let them know of the problem. Order knowing that you may be disappointed by the item.
I ordered country decor, for example a "barn mouse", pictures and a few other items. They were all good quality, cute, and everyone loved their gifts!
Zulily is not true to what they stand for. My order came a month and 1/2 later and not only that their size chart told me to get a Large if I wear a size 8, when I wear a medium, so I purchased a large and the 2 shirts are way to big. I should of ordered a small. Zulily get your shyt right.
I ordered a top in a size small. The size chart for that item said a small is a 4-6, which in U.S. sizing is what I wear. This item was a large at least and It hung on me. I ended up donating it. The other top was a small, which fit, but the design by the neck is off center. I won't order anything else from this company.
This is probably a third party manufacturing in small cities in China. They make products from scraps, material they can't sell or hazardous waste. Their goal is to sell garbage to people how don't care about quality, just cheap. They don't ship it from China until the orders are all sold and then manufactured then shipped. If they the orders aren't fully sold at the end of the month, they just don't manufacture that product and tell you some lie or excuse to make other selection.
Just be careful with cheap toys for children to put in their months due to may contain hazardous waste. So like the old saying.
YOU GET WHAT YOU PAY FOR.
First time ordering from Zulily; I ordered a sweater, shirt and two pairs of leggings, price was good, shipping time was longer than expected (but i was ok with that). What i was not ok with was the smell of the clothes... OMG, the worst ever! Even after washing, so very disappointed. I will not recommend to anyone and i will NEVER order anything from Zulily again!
Placed order before Christmas and was guaranteed arrival before the holidays. Well no big surprise-the items didn't arrive. Customer service was all over the place with excuses. I understand items not be able to arrive before Christmas- but what's up with all the false advertising? Now it's 10 days AFTER Christmas and the package still hasn't shipped. Ugh.
I gave my daughthr a quilted bedspread for Christmas & she doesn't like it & wants to exchange it for a different one. Someone tols her she couldn't exchange it. I'm very disappointed in Zulily & hopefully this can be handled to the customer' s satisfaction. Suzanne Georgel.
It takes a month on average to get a product ordered... so if you want it for Christmas- order by the end of October to be safe.
Zulily is the best! I love their pricing and I'm always satisfied... I don"t understand all the terrible reviews, especially about the shipping. Zulily provides a shipping chart that tells you how long it will take before your item is shipped, it allows you to tract your items so you will always know where your items are located, and it provides you with the date your package will be delivered to your doorstep. Customer Service is also a PLUS!... Shop Zulily!
I received a pair of leggings with a hole in them which happens with all stores once in awhile, and they sent me two new pairs and a $10 store credit! The woman helping me was very polite and I got help very quick. And I love the new pairs I received.
Answer: Zulily has awesome customer service! I have nothing bad to say about them! Definitely worth ordering from them... I have been happy every time (& I use it a lot!)
Answer: I have never ordered shoes from them but I agree that they likely vary according to brand. Contrary to other comments (that I am very suspicious of...) I have never waited a long time and the quality has always been as shown. There are so many rip-off sites out there and I suspect some hire people to post phony negative reviews on the 'good' sites. I do not recommend searching for cheaper products - you'll end up on a bogus, cheap site. I now research every site name and sift through comments - its exhausting but has saved me from spending money on sites that were not good.
Answer: Got money to burn? Order from Zulily. There isn't enough room on the Internet to list all the reasons you should NOT order from them!
Answer: Nope... no returns accept and good luck on getting a refund. Stay away from this site.
Answer: It could be a week or it could be 3 months. But my advice would be not to order at all. The sizes are never right (a small may fit someone that wears a large or it may be too small for an infant) and the quality sucks (the fabric on a dress I bought is so thin you can see through 4 layers). STAY AWAY FROM THIS SITE!
Answer: Wrong size, no return policy. Beware don't order from them
Answer: Sorry I don't know the answer, but it could explain why everything is so cheap
Answer: Yes, it may take that long, but they are up front about that on the item description page. I have never had a problem with them.
Answer: Let me just put this out there. The people who bought things from Zulily (and are unhappy with their purchases), probably didn't research the brand before they bought it. Think of Zulily like Marshalls or TJMaxx. That's what Zulily is, in online form. I just bought a hoodie from them, and researched the brand before I bought it. The particular hoodie was being discontinued, so they were selling it very cheaply. I bought it, and it is the real deal, originally $89. So research the brand. And don't expect your purchase quickly. They wait until they have enough orders to bulk purchase (another reason why their prices are low), before they buy. So it'll be a few weeks before you get it. I hope this helps.
Answer: If you bought them from Zulily, you might see about making your granddaughters feet smaller. I'm sure that's easier than dealing with Zulily.