ZulilyReviews 4,523

Zulily makes it clear how they work - that orders are made first, then shipped from their vendor to Zulily, then from Zulily to you. If their vendor can't supply the amount of orders they received, then there can be surprise & disappointing cancellations, but that should realized. They also list the estimated time for wait on each product page. I mean it's clear that you WILL have to wait possibly a few weeks for your products. I also think their customer service is great! Every time I've made a complaint (once received a candle that arrived broken, & once received the wrong size shirt), they refunded me AND provided me a $15 store credit immediately. I've never even asked for the store credit! I do agree, it's annoying they don't have reviews on their site, even though they do sell some of the same products over & over, but I just research it via search engine & read reviews on other sites before I purchase.

I wish I would have read the reviews prior to purchasing my items. Nowhere on their website does it say it could take weeks before your order is processed. I ordered 4 items on Jan 3 and one item says i wouldnt get it until Jan 17, one item Jan 27 and the other 2 items there is no information at all. When I considered cancelling the order I only saw something about being able to cancel within the first 30 minutes (which I should have) and maybe I overlooked the part where it says WE DONT GIVE REFUNDS all I kept seeing was "store credit" why would I want store credit just to repeat this headache again? I thought that perhaps because they had national commercials they had their $Hit together but boy was I wrong. If you want to avoid a headache AVOID ZULILY

I bought a ton of clothes from them, based on previous comments regarding size, I followed the recommendations. These clothes are made with a size 2 as 'extra large'. None of the clothes fit and I returned the three packages. One of the packages I sent back was unopened, and they sent it back stating that it do not met the requirements for 'return to sender'. I paid over $12 to return the third package to be returned. It's been 4 months, no credit and no refund. Don't waste your money for a company who will not honor refunds or stand behind their product.

I was told by a friend about Zulily. At first I was very confused because all of the merchandise is in subcategories, almost like little mini online stores. After the initial confusion, I placed my first order of some boots that I thought were black. When I received the boots about a week or so later, I realized that the boots were actually an olive color. I hate that color. I pulled up the email from Zulily regarding my order and the boots actually did say that they were olive. I just didn't read the description correctly. So I called their customer service to ask if I could return the boots and either get a refund or get an exchange for a black pair because I would never wear the olive boots. The lady was nice and informed me that they do not accept returns but that they would refund my money and that I could give the boots to someone who would use them. I was so pleased that they refunded my money for something that was my mistake. Great customer service. I have ordered 5 more orders since then and will continue to order from them. Love their store!

Many customers have complained about the slow shipping times, but that is the way their site works and how they get lower prices. I always pay attention to the approximate shipping date when ordering and Zulily is good about meeting that date 90% of the time. The other 10% of the time, they will send me an email letting me know an item is taking longer than expected and they give me an option to cancel my order at that point if I want. I have had a couple things arrived damaged or they just plain cancelled because they ran out of stock, which was a bummer, but they always refund me AND credit my account with $10-$15 for the inconvenience. I shop there way too much!

I ordered two pairs of shoes from them. And that's where the problems began.

First, there were no email alerts with tracking info. Instead, they took the liberty of sending messages via Facebook with shipping status updates. Next, shipping took forever. Considering even that wasn't free... but slow too? When the shoes finally arrived, they were in less than extraordinary condition.

So off goes the email alerting them to send me a shipping label for the defective merchandise. They respond with another email asking for photos... I comply. In the next email, they apologize and tell me where to send these two huge shoe boxes. On my own dime! At the bottom of the email, it indicates that once received, I will have a store credit applied to my account? Uhmmmm... WTF?

I love how in their emails, there is never a number to contact them at. So after some digging around, I found it and called them. Does this sound like a lot of work for a customer to be doing? Yeah. I thought so. So I call them, tell the guy what's going on- I need two return labels and oh, that store credit? It isn't gonna work. I want a refund back to my card.

He hems and haws... issues the return labels and says he can't change the way their refund system works. It automatically defaults everything to a store credit- that in my case, I'd have to call them once I see the merchandise has been received, call again and have it routed back to my credit card.

I'll never purchase from this company again. Nothing about their returns process is easy or remotely hassle free.

I recently used Zulily for the first time to purchase a rug and was extremely pleased with my entire experience. I had been searching for a rug for weeks with little success. I finally stumbled across a model on zulily that I was able to match with the brand's stock photos online... and I was pretty sure it was what I was looking for. The rug (and zulily) had iffy reviews but the price was over 90% off so I spent part of Christmas Day mulling over the purchase. Finally, with 20 minutes left to go in the rug's specific event, I decided to bite the bullet rather than lose the deal.

The day after purchase I noticed the rug's price had dropped $20 on the site, despite me having purchased during the last 20 minutes of the rug's event the day before. I immediately called and spoke with someone (this was the day after Christmas) and the representative was extremely pleasant and helpful. I explained to her that I wanted to either cancel and repurchase at the new price, or preferably just receive a price adjustment for the difference. I'd only purchased the day before because I was under the impression the rug would be taken off the site that day and I'd lose out on it. She explained that because this was a direct manufacturer ship she couldn't cancel, but she placed me on a brief hold and spoke with her supervisor about approving a price adjustment. Within a minute or two she came back on the line and told me if I would call back after I received the shipping email they'd be able to refund me the difference. I got the email about a week later and to my surprise not only had the rug shipped earlier than the site stated it would, it was also set to be delivered the day I received the notification! I immediately called and spoke to a new rep who viewed my account notes and quickly refunded my original form of payment in the amount of the difference.

My rug is absolutely beautiful and I can't believe how little I paid for such a quality product. I also am extremely impressed with my customer service experience and will definitely shop with them again in the future. Well done, Zulily!

I have had several orders with Zulily and received them all in a timely manner except 1 and it was taken care of well before Christmas so I was able to get abother item in its place. You have to read the fine print and understand how they work. Yes they have longer delivery period but it's worth it. They offer free shipping once you place your first order of the day unless you purchase furniture or something in bulk but that's understandable. Customer service is great. I will definitely continue shopping with zulily!