ZulilyReviews 4,523

I have been using Zulily for years. I knew that it took weeks to get items and was Ok with that. I knew to check the size chart and to stay with brand names, thought I could handle all of this because of the good prices. Over the last year or so they have really gotten bad. I bought a Jessica Simpson purse that smelled like a high school leather project, tried to air it out but no luck. I cant use it at all. I bought some nursing scrubs that should have fit according to the size chart but are at least two sizes too small and bought a sweater that smell like it was dipped in chemicals. Customer service is good for about three mistakes. They give credit and even ten dollars extra credit for your trouble but I kept getting junk and as I called more and more they were less and less helpful. It has gotten to the point that so much of their stuff is cheap junk, even the brand names (must be seconds or knock offs) that I have had enough. I am done with rolling the dice on Zulily. Our relationship is over.

I like what Zulily sells and prices are mostly good... However I think they cannot keep up with their own sales! I sent a dress to my granddaughter and although it said dress on the package, it wasn't the same colour and it was a onesie! Zulily cannot get this item now so supposedly I will get a refund... Two other items sent together appear no where in tracking, as if they just disappeared somewhere between Zulily and usps... although Anita at the 877 number will trace it we hope, I bet it won't be found! I hear that with many many people! Shame on you Zulily!

After calling and cancelling a online order, I get a phone call from my credit card company saying that someone has gotten my numbers and has used it to make several online purchases 3 day's later! Nothing like be obvious and stupid. When I called zulily all I got was an apology, and an "I'll submit your suspicions over to the correct department". I guess I just started saving money instead on spending it. Goodbye zulily account.

I have been a Zulily customer for years and years. Back when my daughter was wearing smaller sizes, the quality seemed better and I wasn't ordering for myself. Now that she is older (10y) I am finding that if I don't order brands I know, I am getting very poor quality items. Home items- I bought a decor item that was so misrepresented that wouldn't have sold in a dollar store. Yes the refunded me. Yes they've been great but who needs to go through that fuss all the time. And even with brand names I find I can get better deals and faster turnaround when I shop sales with coupons at major dept stores. Clothing for me - well let's say it's been pretty much a bust. I've gotten just couple of items I've been happy with. Their suggested retail on their own stuff (beware there are many brand names that are manufactured for Zulily only) is way off, as is sizing. After many years and way too many dollars I've quit Zulily cold turkey. I'd suggest the same for you. You can find the same or better deal elsewhere. Don't get sucked in by the clever, artful advertising.

I just received a jewelry purchase that consisted of 2 pairs of earrings. My order was: 1 pair of 14k pink sapphire earrings, 1 pair of lever back silver garnet earrings. I was so excited to get these and didn't mind the long wait. They arrived today and I am beyond disappointed! The pink sapphire earrings are in 925 silver (yes, I took pictures of the 925 stamp on both the post and earring back and the garnet ones didn't even have to stones in the earrings! The literally were at the bottom of the small bag. One of the stones appears to have been in the prongs at some point, but the other prongs are closed to tightly for a stone to ever have fit in there. Needless to say, I have emailed them but based on the reviews here, I gather I may not get much resolution.

I ordered 2 pairs of boots from Zulily on December 1st. I received them on December 30th. Once I tried them on, the quality was crap, the zipper was broken on one boot, and I was overall unsatisfied. So, just like I would for any store, I printed the shipping label and shipped them back only to find they only give store credit, no refunds. I was livid! I called the Customer Service line and explained my dissatisfaction and the gentleman I had spoken to said he would give me a full refund.

Later I find out he only gave me a refund for one of the boots -_____-
So I called Customer Service again and argued with the Supervisor for an hour and I still need to deal with $40 in credit. They refuse to refund back my card.

Don't ever buy from them! Worst online experience and they just want your money, not your satisfaction!

Today I just called the toll free number to complain re finding a hole in a child's jumper which was to be a gift. Kimberley, the zulily employee, was extremely helpful explaining that I would receive a full refund within 3 days and to keep the jumper as it was not a large cost and they could not resell the product. After reading the bad reviews I had not thought it worth complaining but was totally surprised! Will continue to order from this company

I really don't understand the one star reviews unless the people who are using the site have really not understood the way that it works.

I have been using the site since 2013 and have had a few hiccups, such as poor quality merchandise (not really the fault of Zulily), mislabelled merchandise (tried to return as inappropriate, told to keep it, item was fully refunded and a $10 courtesy payment for my inconvenience), and cancelled items (running total of three items, each refunded and an inconvenience courtesy payment made).

The easiest way of getting the minimum shipping is to wait until Friday to order your items (which does mean you can miss some deals), purchase a single 'light' item, so you pay the minimum shipping charge (I believe this is currently $5.95), and then your shipping is free all weekend! They also have some deals where they have a week of getting free shipping with a Visa credit card as well.

Like with all things, if you shop cleverly, buy brands that you absolutely know your sizing, are happy to purchase branded items which maybe seconds or from several seasons ago, and are happy to wait for your items (though there are also plenty of items that can 'ship sooner' as well), then Zulily is the place for you to go. Otherwise, spend more money and buy from other online stores.

I see so many bad reviews; mainly on shipping, customer service, etc. Honestly I've had a great experience with them overall. In several orders, only one shirt didn't perfectly fit. It was slightly big and I gave it as a gift to my mother who loved it. I always think the quality of the material is fine, and have had many wears on most of the items including after washing. A few of the tunics were a little thin (wear a coat!), but have held up 100% to wear and tear just fine. Perfect for the money.

As for shipping and the possibly long waiting periods... people need to understand how the site works. They advertise items from different brands, and when someone makes the order, they send it over to that brand, who THEN ships it to Zulily, THEN to you. This can take some time and not completely in Zulily's control. If you only scroll down the page some, and read the full description, it clearly marks the time period it'll ship out. If you're okay with it, go for it! If not, simply don't buy it. I've had tracking on all my items, which was accurate.

Now, I have had a few instances where Zulily didn't quite deliver per say. Once, I recieved the wrong pair of leggings. I called customer service, and without any arguing or prompting, the lady immediately refunded my money in full, set up sending me the correct pair, told me to keep the ones I got, AND gave me a $15 credit amount. Never seen that before! Also, there was an item that was promised to ship on or before Christmas, and later it got changed to arriving late. I called Zulily, who refunded my money in full, and told me to keep the item when I got it. So whilst I normally would rate them lower b/c of these instances, their customer service more than made up for it.

I've ordered several items because I liked the idea of how they do business. Didn't mind waiting for long shipping. However, out of 9 clothing items (from different vendors) I ordered, only one is OK to actually wear (I wore it twice), and one other item looked awesome the first time I wore it but just about fell apart after 1 wash (hand wash, at that!). The rest were just horribly cheap polyester disasters that did not fit right, had busted seams, or buttons falling off.

This stuff is still slightly better than ordering from Chinese sites but you get the idea. It looks like clothes they sell at some dollar stores. The only difference is that the sizes on Zulily are more appropriate (a Small fits like a normal Small, on Chinese sites, a Small means my niece's American Doll will wear the clothes). Now, I see a lot of "you get what you paid for" comments. The stuff they're selling is not necessarily cheaply priced. The cheapest shirt I got was 39.99, the most expensive dress was 69.99 - I don't consider that cheap and expected better quality. Overall, it was a disappointing lesson learned.

I have been shopping at zulily for several months now. I have bought quite a lot of stuff and most of it is as described. I have learned which brands fit well and which to avoid, no matter how nice it looks in the pictures. Lately, a new problem has arisen. The price on the catalog page is significantly lower than the price on for the same item on the order page! I mean like $8 or $9 more expensive. So if you didn't look too carefully, you would be paying the higher price. I have written to the company twice about this and attached screen shots of the price discrepancies. They claim there aren't any. Not sure what is going on with them but I will not be ordering any more stuff until they acknowledge this problem and get it under control.

Update: They wrote back and acknowledged the price discrepancy on one item, told me I could order it "immediately" at the higher price, and attempted to put it into my basket. No thanks.

Don't understand all the negative reviews and there are many. On the receipt it states "if something doesn't meet your expectations, please email or call." The email address and phone number are included. I do admit I'm extremely careful when purchasing clothing and tend not to purchase the more pricey items for fear of "off sizing." I have had the need to email customer service when an item did not fit while being the size I normally wear in that particular brand or if the wrong item had been shipped. Got immediate apologetic response and a refund to my card or a credit. Was told not to return item. I'm a frequent shopper on the site and this has occurred three or four times with a favorable response. Just don't understand all of that negativity!

I sincerely hope this post goes viral, because I just hung up from one of the best customer service experiences of my life. I ordered a winter coat from Zulily a few weeks ago. When I received my order, I could see through the packaging that the coat material wasn't going to work well with the two breeds of dogs we have. Coarse dog hair and certain materials don't mix. I called customer service and asked how to return the unopened coat for a refund. I spoke with a sweet young man named Patrick, and he let me know he would refund my money immediately. I asked again how to send it back, and he said, "Please don't send it back. If you know someone who needs a winter coat or if you would like to donate it to a charity, that would make us very happy." I honestly thought he was kidding. It took me a moment to realize he was completely serious, and then came the tears. I just don't know other companies that do this, do you? I thought Zulily was pretty incredible before, but after today, I'm a customer for LIFE. The world needs more LOVE like that. Honest business. Honest ethics. How refreshing!