ZulilyReviews 4,523

On 2/6 I purchased the Rebel T5i 18.0 MP SLR Camera & 18-135mm Lens. I have been in communication with you frequently over the last month regarding the status of my order. The last time I spoke with you, a couple days ago, I was told that you were attempting to overnight my camera to me. Fast forward to today My husband just got off of the phone with one of your representatives and was told that when the overnight request failed that you just cancelled my order. I'm really confused as with all the communication I have had with you guys I have not been under the impression that I would not receive my camera. I see that there is another Canon camera on the site currently so I'm not sure why it's impossible to send me the one I ordered. I have bought 2 lenses and $200.00+ in other accessories contoured for this particular camera. I also have a friends wedding I have promised to shoot this Saturday. I have not let her know about this situation because I have been assured it would be taken care of. I have always linked friends and family to your site as you have always had such high quality customer support and resolution. I hope to continue to do so...

I've order a couple of time from Zulily because they do have a lot of nice clothes for a good price but I would not order again from here for the price they charge for shipping you would think its fast I am so disappointed. I order two pairs of shoes for my daughter and I'm still waiting she's now a half a size bigger its taking them so long that by the time I get them she won't be able to use them because they're going to be to small and I cant do nothing about it since I cant return them I'm currently waiting on two more $100 orders that who know when I would get them

I'd rather give this a 1, but because I didn't take the time to thoroughly read the return policy some of the fault lies with me. I bought 2 pairs of boots, one pair was too tight even though I ordered my normal size. The other pair just wasn't good qualitiy. I had to hunt on their website to even locate an email address, as there was no info on the shipping receipt to let you contact them. I emailed and did get a fairly quick response. But, I can't get my money back, only a store credit. That's just ridiculous. They are forcing me to shop with them again. I think in just going to disputed the charge with my credit company. If you want people to shop with you again, do it with decent return policies and quality merchandise. You shouldn't be penalized because something didn't fit or the quality was bad. I will definitely not deal with this company again.

I've ordered three times from this company - the first time I ordered was a couple of Christmas's agoI ordered in early December and the order was delivered in January. So much for that Christmas present. Ordered again a few months ago and gave myself PLENTY of time to deliver before my friend's birthday - that order arrived in 5 weeks. My most recent order was placed on 02/07/16 and I just received a shipping notification that says I should get my order around 03/07/16.
My comment is about the service - I asked about my order and why it takes so long to ship... they said something along the lines of "we consolidate shipments, so we can save everyone money"I find this interesting considering some of items I ordered were shipped via Fed-X and some via UPS - you can't consolidate with two different shipping companies.
At any rate, I put up with the fact that I might wait 6 weeks to get an order - that seems ridiculous. If I can find it on Amazon for close to the same price I go there and I know my order will arrive in two days and I can return it if necessary.
Overall reviewIt's just OK

I shop all the time with zulily and have since I think 2010 or 2011. Anyway, yes it takes a while to get the items. I have received $100 of credit for shopping with them. I have gotten an item that was of poor quality and some that were to small and they credit my account for the items and I either give them away or in one case just fixed the item. I think they have great customer service as well. I'm very pleased with this company

I puchased 3 items from Zulily which arrived today.

I ordered ombre yoga pants. What arrived was nothing like the photo and reminded me of cotton pajama pants. Also I ordered one size up and they are snug.
The t-shirt I ordered was not the brand that was advertised although the image was the same it almost looked worn! I ordered my usual size and it fits but I would only use it for painting or gardening...

The third item was a sweater coat. It looks like the photo and I am pleased. Once again I ordered a size up and it fits me very well.

The customer service person was lovely and very apologetic and gave me a credit towards other purchases. BUT I am not sure I want to order again from this site. Buyer beware!

I have been ordering various items from them for over a year and I have yet to get a handle on quality control. I just ordered table cloths that were 2 inches shorter than labeled and I received a pair of earrings that the backs were flimsy and they broke after the first time I wore them. So if I am lucky I may get the items credited but I will always be out the shipping fee. Yet I also ordered some sheets and they were great. It is interesting that zulily does not allow customers to leave reviews. I think if the did-maybe zulily would be better about quality control. What I have learned is do NOT order jewelry. Most of it is cheap-regardless of what the suggested retail value is. A lot of their highend designer stuff is from the designers "outlet" brand and you will get a better deal if you go to the outlet. I have gotten some great deals on unique home decor pieces and shoes. Clothing is hit or miss. I hope at some point the will allow customer reviews. It will help the quality and some of the frustration people feel when they receive a poor quality product. One of the owners came from Amazon so I am hopeful that at some point the quality control issues will be addressed

I was so disappointed in my four items. I bought three bras and one panty, and the material was worse than WalMart quality. They were closer to dollar store quality. I ordered a size up and was nervous the bras wouldn't fit me, but they were actually wayyy too tight. They aren't even sewn correctly! The two sides are uneven, they look so stupid. I bought them for my honeymoon coming up and I am SO upset at the low quality of the materials. ALSO the website claimed they were 80% silk, but there is NO WAY this fabric is silk! I have silk clothing, this clothing feels like a cheap mesh bag. I'm extremely annoyed... NEVER buying from them again, it's just not worth it.

I bought online a dress for my 8 years old daughter.
We had a special celebration on February 2016, my grandmother's 90 years old celebration at Miami, FL., Everyone should wear white for that day.
I ordered this white dress weeks before the special occasion.
We received the dress a week and a half later of the celebration date. (more than 3 weeks waiting time).
I had to buy another one at the last minute.
I returned the dress to Zulily immediately, even without open the package, waiting for a fast refund of this purchase, they never performed as promised me when I called and report them my dissatisfaction.
Their response after weeks of getting the dress, was Sir. We did not refund the money to your credit card because we assigned you a store credit, I said I do not want any store credit, after that their response was, we will process your request and 5-7 business days days depend of the credit card company you will see reflected your refund on your statement.
My experience was very bad, I would like to advise everyone to don't trust on this company or their services.

Javier Gonzalez

U gotta be careful what u buy but you could find cheap adorable stuff also customer service is fantastic

I was pulled into Zulily by their impressive deaIs. However, I have yet to receive an item that has been either what I ordered or that has not been defective. I have returned every item I have ordered from them.

Unfortunately, I have a store credit and had to use it to terminate my business with them for good. This last order will probably prolong my dealings with them as they have lost one part of an order and failed to even include another item in that lost order.

When I contacted Zulily, I received a friendly response that communicated that the customer service rep did not even read my email to them concerning the lost package. They apparently use UPS Innovations, which is a cheap delivery service where UPS is lazy and delivers through the USPS system. This is the first shipping issue I have had, but how this lost package is being resolved and the lack of care by Zulily is showing me their cheapness. It makes me just want to eat the $40 and discontinue any dealings with them.