ZulilyReviews 4,523

Was looking for christmas giftsn2 days ago on zulily. No way to save what u are interested in other than place i shopping cart. I had racked up $719 worth of stuf that I now needed to review and select from. The "purchase" key is right above the backbutton on the phone, and I accidentally brushed it. It immediately purchased the items. I had contacted zulily by phone in less than a minute. Was told that my funds had already been "captured", but they would cancel the items. Within qt" I received an email showing the items as cancelled. Still showed as pending on my checking accounf. Today the $719 has posted, the funds have been removed from my checking account. My bank (Chase) says Zulily has 1t days to return the money. Zulily told me just now 3 to 5 days. Whatever, zulily now has the use of my $719 for days, meaning they get interest off of my money. And I dont have any money for christmas purchases until it is returned to me, at their discretion. Beware and be warned, zulily is a company that will screw you as quickly as possible.

I have been purchasing from Zulily for well over 4 years! I have nothing negative to say! They do offer name brands (never had a problem with fake merchandise, and I KNOW fake) but they also have some independent merchants and some are questionable. So I know what tomorrow from them! I get amazing deals on the brand name stuff and once in a while I buy from an independent (at my own risk) and have not been disappointed. Every single time I have had an issue (2xs in 4 years) Zulily has gone far and beyond my expectations to set it right! I will continue to buy from them as long as they are a company! I check deals every single day!

I was very leery about ordering from a site like this, but the stupid ads kept coming up with really cute looking clothes. I finally gave in and shopped on the site when I saw something that looked really awesome. I placed an order for enough items to get the free shipping (over $50). I did receive the items in about 3 weeks (longer than I'm used to, but not completely unreasonable). I had read the fine print and knew they probably wouldn't accept a return if something didn't fit. The boots I ordered fell into that category. I tried asking for a refund anyway, and they said they would "refund it" after I sent the boots back. So I sent them back (at my OWN expense) and instead of a refund, they gave me a store credit. They also didn't even NOTIFY me that I had a store credit. I only found out because I remembered to go back to the site and look through my account to find out if they had given a credit instead of refunding my card. So now if I wanted to use my "refund," I had to buy again and pay shipping. I managed to only be out $5 and some change for my second order by signing up for some service I'll never use to get the free shipping again. (Basically I gave them an email address which I will now delete so I stop receiving all this spam they're sending.) The second round of items worked well enough that I'm not completely unhappy, but I won't order again because all the items I received are made from super cheap materials and do not fit well. You get what you pay for. This is just cheap crap from China with really good photography on the web site.

I don't normally write reviews but I write this as a public service. Their merchandise is cheaply constructed. They do not tell you up front that they don't accept returns. When you call them to return an item, they tell you that they do not accept returns. Then they ask for the order # etc and tell you that they will email you info for a return but that you will only get store credit. Just be sure about your order because once you receive it you are pretty well stuck with this company.

Items that are silver plated are represented as being STERLING SILVER.
Items that are rhodium plated are represented as being 18K WHITE GOLD.
Items that are clearly ordinary China Crystal are ALL represented as SWAROVSKI CRYSTAL.
Items that are made of turquoise dyed howlite are represented as TURQUOISE.
The Suggested Retail Prices have little relationship to REALITY so the %age discounts represented are entirely BOGUS.
Items that are made of glass are represented as being either genuine stone like Amethyst or Sapphire or as Cubic Zirconia. Clearly because cubic is not available in some of the colours they represent - the deception is too obvious.
THE EXCUSE ZULILY USES IS THAT THEY ARE NOT RESPONSIBLE FOR THE TRUTH OF ANY DESCRIPTION BECAUSE "THE VENDORS" GIVE US THEIR DESCRIPTIONS.
Buyer BEWARE.

The Worst Customer service the personnel FLIP and abusive they took 2 weeks to charge my cc then 2weeks to ship the stuff finally arrived but incomplete in 2 different pkgs and the one thing they sent wrong size an 2 items on the Bill but not in pkg to wish they said they will refund yea right in 5 to 6 weeks really? The first agent in a hostile way told me WELL CANCELL yea right so u can keep my $ and he was beyond rude the 2 things finally arrived looked cheap! Not well made but then they did Pre warn no returns my grands were here from Alaska and I PROMISED this items do not buy the deal looks to good to b true because it is!

One item I purchased didn't even have buttons sewn on... so it was unwearable and didn't do up. The other is a jacket and it's the worst quality garment I've ever purchased; the photos they use are SO misleading. I think they lie when they quote the 'full' price to make the discount price look like a great deal for a quality product. Don't fall for it. I googled one of the 'brands' and they don't even have a website and all that came up was Zulily! Total scam. I wonder why there is a no returns policy... TERRIBLE!

I ordered a comforter set from here for it not to ship. Emailed them about and they couldn't tell me why it didn't ship other then there was a "delay" so I decided to cancel my order and get a refund they emailed me back saying sometimes you can't get an order canceled but she will try. That was a month ago. No refund and no camunication after that. I'm never shopping here again. Poor customer service poor, service all together.

I've ordered from zulily multiple times over the last few months and have had nothing but great experiences. I ordered these maternity jeans that ended up having a tear in the band. When I related that to customer service, I received a full refund and a $15 store credit. In another order two of the items I received were not the quality that the picture showed. Once again, zulily credited the full amount of both items back to me within a day of me talking to them. Every other item I've received from them has been good quality, some amazing, and I will definitely be ordering from them again!

I work for stores as secret shopper and I am 100% objective. The quality is not good at Zulily.

One item with lace was all shredded at bottom with strings hanging down. 2nd item was sized 2 sizes two small. XL was a medium. Arms were very tight. I wore another tunic once and it did not hold up. Did not even wash it. It started to unravel.

The presentation is nice on site, but does not hold up. I wish I had seen these reviews before ordering.

Early in October I ordered 5 items. Two of the items were listed as delayed shipping items, with estimated ship time of 3 weeks, so I was prepared to be patient. My Pay Pal account was charged for the full amount on the order date (not on the ship date, like many reputable companies do). The three "quick" ship items arrived in 2-3 weeks (not exactly speedy, but tolerable). At the approximate shipping date I got an email saying there was a further delay for my other items. Early November I got an email saying my order had shipped (with a tracking number). When I tried tracking the package, a few days later, there was no info. Finally, on 11/8th there was some info: it said a label "has been created on 11/10..." HUH? The questionable tracking continues... Still no sign of my (remaining) order (as of 11/26). Oh, yes... The slippers that came in the first part of the order are coming apart at the seams already. Did I mention there are no returns? Don't fall for the lovely pictures and "great deals" on this site. I feel very disappointed and, frankly, scammed.

My self and my sister-in-law shop on the site daily and have been using it for the last 3 years. Almost all of my Christmas presents this year were bought off Zulily. I did shop ahead of time because I do know that packages are often a little slow to arrive, however they are exactly what I'm looking for! I am always a little nervous about buying clothes online but everything else is amazing, and anytime I've had any packages that I felt like we're taking too long to arrive I had excellent customer service and receive my package Within the Zulily had. Set with me originally or I was compensated with site credits.