ZulilyReviews 4,523

I purchased a Chi. Curling iron for Christmas notified them within 30 days if doesn't heat up. They will do nothing because they start from day of purchase.

Bought a pillow on there that claimed to be the same as other top of the line pillows. Turned out that it was a cheap imitation of horrible quality. In the end I asked to have it returned and they wouldn't give me my full money back. This site is out there to scam people.

There is no customer service and the website in very vague on when you will receive your order.
It is going to take 3 months for me to receive my order but they want payment within 30 days.
I'm sorry but what is wrong with this picture.
For some people this maybe acceptable but for me unacceptable.
I will never order again.

I placed an order on Dec 5th and received it Dec 23rd even though customer service told me when I called on the 22nd it would be delivered on Dec 29th. They informed me it was being shipped from overseas. Their website says it is still in "SHIPPED" status.‍ Extremely frustrated, didn't know if I was going to receive the order as a gift before Christmas. Will never order from Zulily again!

Even when you buy something several weeks before a date needed and it has a guarantee will receive before Christmas for example...it is not.
What upsets me the most is how customer service dismisses my concerns to them when I reached out. I was not notified it was running late until I checked on the tracking.
Normally I have not had an issue that I needed to contact customer service, so I gave 3 stars...but when you have an issue do not expect to be heard by their customer service. Sure they answer you in a timely manner but like a robot dismissing any concern and giving excuses.
I'd submit a picture, but I still don't have my item. I suggest ordering at least 2 months in advance to be sure you get it in time.
I wish my job allowed me to dismiss customers when they had concerns...my life would be less stressful.

I've been shopping from Zulily for years. Hit and miss with quality. I've had to contact customer service a couple times for shirts that arrived with printing that bled. Shipping takes a long time. I placed an order on 11/24/22 and the items on there said they were guaranteed to arrive by Christmas. Received notification that these items finally shipped but they won't be here by Christmas. Emailed customer service and they apparently don't stand by the "guarantee to arrive by Christmas" - so why even advertise it? I'll pay more elsewhere that stands by what they say.

Anything that I have ordered was excellent and good quality, They're great with customer service and I love this website to the fullest and will always shop with them as long as I'm living!

I purchased the Rosie short bootie and I can say the quality of the product is very poor. They have no arch support. After walking around in them shopping about 3 hrs. Later my feet felt like I was walking on rocks. After this purchase I would never purchase anything from the manufacturer of these shoes. I would give these boots a 1/2 star rating if possibly

I have ordered shoe,toys,and a few clothing items from Zulily and have been generally satisfied with quality of the items;however, I only buy items with a name brand I recognize.My only complaint is that both times I have returned something I have had to call customer service to check on my return status.Of the three times I've returned an item,there was only one occasion when the cs rep offered a refund to my original payment method rather than a Zulily credit.

Zulily has some wonderful vendors with great clothing but on the other hand, they also have some cheap clothing for good prices. I ordered a couple of items more than a month ago, maybe 5 or 6 weeks. Not a damn thing has come to me yet and I am pissed off. It says one item made it to my post office more than 4 days ago, and yet they have nothing. What is going on here? I have purchased a ton of clothing over the years and this company is poor at sending out their product. I advise that if you want an item for the holidays, start shopping at least four months in advance. This is a nice company but their shipping out to customers really sucks.

So I ordered two chairs for my daughters for Christmas. Only one comes the other one they say they can't make I ordered them back in November didn't hear anything for quite a while until I inquired then they couldn't tell me why I was taking so long to ship that I only get one chair and ask for my other one is and they sent me a refund for the one chair but this was a Christmas gift so I'm very disappointed daughter. I will never order from these guys ever again. It was very inconsiderate that they sold more than they could even produce.

I went to the zulily site ordered a couple outfits. I had to pull up the size chart to see what would be the best fit, submitted the order. Once the order arrived I was so excited great deal then I see they are the wrong size. So I call to ask what is going on I ordered a size Medium which is listed as a 10/12 andnI received an 8/10...they basically say oh well that is the size I ordered even after I show screenshots of their sizes and size chart. I ask if I return the items can they send me the correct size as advertised 10/12 they say no...well okay then. So I just return sent it back on November 21st...here it is Dec 9th pretty much its night! I call them to ask what is going on with my return and refund status.she asks for my name and zip code. The lady states there is no return pending for me while I am looking at my pending return status on my account. I explain that is impossible. She finally finds the order and states 1 of the items was received and is being processed but they xant locate the other items I explain they were both mailed to me in one bag so that is how they were return. She explained I should have put them in separate things...I explain that their return instructions are pretty specific about using the same method they were shipped to you and returning them that way so I followed their instructions...now she sees them both and they are processing...ughhhh please

This company lies. They don't send items and then they provide fake tracking information to claim that it was delivered. This has happened multiple times to me and each time I have had to contact my bank to get refunded and stop future payments as I did not receive my items.

I Ordered 2 Large Nightstands and Noticed after the Fact they Charged me about $30 including tax on that for a Bull$#*! Bulk fee and It wont Ship out for a month? Are u F@@king kidding me? I called and they Offered No Help other than to Cancel. This Website has Gone into the Toilet!

Do not buy anything from zulily, the quality is 0. After only one week of wearing the canadian weather gear the jacket tore!

I used to like Zulily, but they have quickly become obsolete. First, orders take too long to arrive and I have even found myself waiting weeks for an item only to have the order later cancelled by Zulily. Payment options are limited even on their most expensive items. They always charge for shipping even when their competitors don't. It is hard to filter for needed items on their site, and the offerings are tiredly predictable. They run out of inventory on items too quickly. Processing returns is difficult and expensive. There are insufficient ratings on their items (I usually have to go to Amazon's site to see if the item can be found there and what the actual client ratings are). They aren't even really a savings or discount retailer either. Usually the items I find on Zulily are only $3-$5 less than what I can purchase on Amazon, and once you pay for shipping, etc…it ends up being the same price (only with Zulily I have to wait 3 + weeks to get the item, but Amazon will get it to me in two days). On Amazon or Walmart.com, I have the reassurance that I am getting a quality product because I am able to view thousands of product reviews. Zulily items generally do not have reviews and when they do, you might be lucky if there are even 10. Don't waste your time…use Amazon or Walmart.com.

I placed an order on October 26,2022, with Zulily. And it's 10 days shy of a month and my order has NOT begun to ship. Really? I'm considering canceling the order. It's absolutely ridiculous!