Trying to get out of this company but they only give you credit back, most stuff is cheap or damaged and never arrives on in because it comes on a slow boat from China and my stink! Very bad accounting and computer adding!
The unusually low rating for Zulily must be another case of "you get what you pay for" and "people who don't know how to internet"
Zulily itself is a giant dropshipping site. They use a mix of limited time flash sales and the harder to navigate permanent online bazaar of stuff (while supplies last) to sell wares.
You will often have to wait week several weeks until Zulily receives enough orders ship yours to you.
I have literally spent hours scouring their site using their user unfriendly "search" function to find amazingly discounted and very cute children's clothing. If you don't mind digging or checking back often you can score great deals.
Zulily started out as a mom and kid's site but has expanded. There are some really random finds if you care to look.
The prices and quality/brands of good is generally very good as long as you don't mind indefinite shipping waits. If you need something right away, this isn't for you.
Love shopping from this site. Have gotten so much quality products and have spent much less than expected. Sure shipping takes awhile but if you wanted a product right away you should of bought it in person at a store. Keep up the great work Zulily! :)
You never know what is going to be available (although they do give hints about upcoming events). Especially love the afternoon limited time sales (usually 18 hours). Customer service will definitely try to make it right if you get a wrong or broken item.
I shop Zulily a lot. Generally like it, and appreciate that now they take returns. The areas that could improve are:
More details on items, including photos
More uniformity in sizing, it's very erratic
Shorter delivery times
Been buying from Zulily since day 1... great selection on brand name products. Great prices... love looking for items to arrive. Easy returns.(when necessary. Not often). Unique stores at your fingertips. Great notification feature. Can't say enough good things about this site. You will love it!
Zulily has caught on and does make shopping fun and easy. That is were it stops. They are just a step up from garage sale type products. Of course they don't have reviews to your orders, then they would loose half of their sales. Rip off all around.
I order several things from here but never again I ordered two pairs or yoga pants mediums both fit like extra smalls in women's at that... bought two coats largest fits like a small also cheap fabric came with strings hanging basically cheaply made. Not worth the long shipping wait or money
One good experience followed by three nightmare experiences. Items not received, customer service was rude, then they shipped to the wrong address. Cheap quality, off sizes. Things sure look nice on their website but beware, what you receive is not as it appears. Returned items still not credited to my account after 60 days.
Buyer beware, shop very carefully.
It's a major gamble shopping on this site. Received completely incorrect items on a few occasions (2 pairs of earring were completely the wrong color/material from what was listed online). Inconsistent sizing, inconsistent quality at times (several items were inconsistent with size charts). Shipping can be slow, orders can be cancelled or items unavailable even after being charged. Nonexistent refund policy, expect to pay shipping twice, even if it's the merchant error. Minimally helpful customer service at times. Prices seem higher for most items, deals not as good as they used to be (perhaps post QVC merge). Many positive reviews seem suspiciously similar in wording and pour out all at once (or around same/similar dates).
Overall satisfied with most products purchased. When I had to send something back customer service is great. Always be aware it might take a month for your items to arrive so don't buy if you need immediately.
I love the Zulily website! It is very easy to use, has great products, at low prices and delivery of order is always before time given or within a sufficient amount of time! Your review of purchased products are constantly being asked for, which assist in helping other shoppers make their orders better!
I love shopping at Zulily. Every day there is new merchandise to peruse. Some of the sizing is off but overall I'm usually satisfied. If they offered free shipping that would raise my rating to 5 stars.
I have been a customer for about two years now. You can purchase almost anything on the website, Home, clothing, shoes, gifts, children's books and scholastic learning resources, toys, keepsakes etc. it is a daily adventure,
Zulily offers a huge variety of product for all ages at fabulous prices. They are easy to work with if you have a problem. Customer Service is top rate. I consider them to be the best shopping site available.
Some finds are more amazing than others, but I've had few disappointments with my many purchases. Sizing keeps a lot from shopping Zulily. I typically order my regular size unless it states specifically runs small or large.
Ordered capri pants. XL. They are medium.
The T shirt is such poor quality cotton blend you can see through it.
Earrings, hammered silver. The stars on on the wires backwards.
AND. I live in Canada and can't find a way to return these things.
Won't order from Zulily online again.
What's with shirts from china being that shiny leotard material. Weird and unflattering. Looks cheap. Strange way to make a sweater when this cheap unbreathable fabric makes you sweat. Also clingy static inducing.
I ordered child's size 2 sandals for a gift. I rec'd an infant's 2. NO RETURN policy means I "get" to keep them! Other items ordered don't fit... much smaller than normal. NO RETURNS! So I'm stuck with those too!
The order was placed July 13 and arrived Aug 11. I did not receive any notice of shipping date. I will cancel my subscription and never order from them again. Very disappointed customer.
My first few orders from Zulily were high quality and shipped within a reasonable time period (less than a month). Since then, every order has had a major problem -- the wrong item was shipped, deliveries were delayed for months, expensive merchandise was of poor quality (think Forever 21) or merchandise arrived damaged/broken. I have received store credit for some of the items, but no longer want to shop there and would like refunds on my most recent delivery.
Overview
Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zulily most frequently mention store credit, return policy and poor quality. Zulily ranks 9th among Daily Deals sites.
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- Seattle, WA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members