Zoro

I called and spoke with a customer service rep about a pump and clutch for my truck. The rep looked up the part and said it was the complete pump. So I ordered got the package to notice it's just the clutch.
So I called back and was told I would receive the pump since it's missing. Was told to wait 5 days ok.
Then I get an email saying Zoro is at fault and I will get my money back for the inconvenience.
Truck has been down for over a week not because of us but because of there error.
This place is a joke.

Hello,

Thank you for shopping with Zoro.

We have reviewed your order with our supplier and have determined that this item has an error in its listing. We apologize for this error, but this item is actually only TYPE K 8 GROOVE CLUTCH ASSEMBLY 120 LB FOOT TORQUE and not a kit.

This has been sent to our product team, and the web page will be corrected.

As this is an error on our web page, we are not able to send a replacement as requested.

Please let me know if you would like to return this item for a refund and I will be happy to provide a return label by email.

Thank you,

Michael

Zoro Customer Service

I was worried about ordering through them because of the negative reviews I read but I couldn't have had a better experience. The price was better than anywhere else. The product arrived exactly when it was estimated (6 days since I ordered late Saturday. It arrived Friday.) The shipping was free even for a 45 pound jack stand pair. The product itself exceeded my expectations. One thing I could say I wish they had done was sending a confirmation email immediately after purchase as I did not get one until Monday. Overall 5 stars. Totally legit.

DO NOT USE ZORO. They advertise products they do not have. If you place an order and they no longer have access to the product, they will simply say Sorry and claim they will refund your credit card in 7-10 business days.

I ordered a heavy duty bag strap which should thick clasps, and all metal hardware. I got the strap with completely different shaped and thin plastic hardware. I called customer service to make the return, and they told me they only use stock images and work as a Distributor. Ok, so why isn't someone double checking for updates on inventory? I just had my time wasted buying something I guess they don't have anymore.

I ordered a safe from Walmart which was proxied through zoro. Delivery date comes and goes no item. Walmart and i reached out to their joke of a customer support system, neither of us got anyone from over there. We called and emailed. The order came to my town then magically disappeared. Its under my suspicion that zoro employees crooks who like to steal packages, change my mind zoro. I will avoid this company like the plague. Id give negative stars if i could.

I've just placed my third order w/ Zoro.com for supplies for my charity. They had sent me a 20% off my order coupon which I then misplaced. I called their customer service and explained the situation including the fact that it's for charity and they gave me a replacement code. I truly thought I had cost the charity money and was besides myself. On all of the orders I've placed I've had at least a 15% off coupon which really helped as NYC taxes are about 9%. Also, I should mention my entire orders arrive in less than 3 days & by that I mean second business day for the most part. They also gave me a free return label when I needed to do returns. If only every company operated this way!

Called for information on specific product. Nice customer service, called twice. Order arrived early, same product I ordered, Cheaper (with coupon), and arrived 1 week ahead of what Amazon claimed they would deliver.
Pleasantly pleased!

I ordered a coffee maker for a trip; it didn't arrive on the date promised. However, Zoro's phones are answered by a real live human. My questions were answered immediately and in a very professional manner. Ultimately I was allowed to keep the appliance and given a full refund. In this time when the govt cannot be trusted to accomplish anything, this company's efficiency is unparalleled and very appreciated. I will look for other items needed on their website, and they come close to Amazon's customer service policy.

Simple purchase of and "In Stock item" that ships from manufacturer... Ships in 10 business days... or 21 that's close though. This appears to be a cut rate third person sales site that hopefully will go under to make room for companies who can deliver what's promised. The customer service representative was very polite. Sad she has to apologize for such a dirty company. Long story short, in stock ships in 10 business days or less means no idea if its in stock and ships when it ships no rush.

We had to call and talk to several operators from Zoro because I misspelled my contact information after placing my ordered recently. They are all very friendly, nice, and willing to go an extra mile to satisfy us as valued customers. Delivery was super fast in just 2 days. They even cheerfully refunded my purchase amount when one of the items delivered was in an unacceptable condition. I will certainly buy more items from them because we are very impressed and super happy with their services!

I placed an order for gloves 2 weeks ago. They were listed as in stock and ready to ship in 3 to 5 days. As of today they still haven't shipped. My home business has been crippled for over a week as a result.

I work for a multi-billion dollar company and simply asked to be sent a quote for very large ticket item. Did NOT ask for discount! Need to have very large purchases pre-approved. This would have been 1st of many orders to follow to replace all of our stairs. Cannot call - left on eternal hold. Tried customer service email and received reply to just order online - no special pricing. So very frustrated.

I ordered a smart toilet from Zoro at a very good price. After I ordered it on line, I found a coupon code so I phoned customer service and she applied the code saving me a couple hundred dollars.
Then I stumbled upon the reviews for this vendor and I have to say, I started to panic a bit.
About a week later my item was delivered in brand new and perfect condition. I am very happy with my purchase and with the service from this company.

I am not sure why they have to many negative reviews, I had a perfect shopping experience! Thank you Zoro!

Bought something on zoro.com 3 weeks ago, no shipment. After calling them, they said their vendor did not provide any info. After another 1 week, they told me the item I bought was out of stock. Waste of time

Placed my first order with this online site and was a bit skeptical, but pleasantly surprised. I ordered the wrong item and called to initiate a return. Spoke with a representative today by the name of Rae and was provided excellent customer service. Was very impressed as she went out of her way to resolve my concern and assisting me with finding the right product. Their pricing is by far the most competitive I've seen online and very fast shipping. Would highly recommend giving them a try!

The main product this company sends out is SPAM and junk mail and no matter how many times you give them your email preferences, they will never go away. They probably think they are cleaver and doing a good job...they should be renamed, ZERO. Do not give them you information unless you like being inundated.

Ordered some Brass bar and the site clearly states next day delivery on orders over £20.
I waited for the delivery, got a no show from the delivery e-mail stating order date. I called and questioned where the order was?, to be told the stock was not even in, but they happily took my ££. Gave a lead time of some 3 weeks (16 Dec 2019), so I stuck with them. I called to make sure they were going to honor the order. I got told the stock was now due in FEB 2020! I was told Ben would call that day... of course he did not. Got him next day but made to wait for him. Ben then stated who said it was a next day service?! I said look at your own site. He said he was refunding my money. As yet not seen it... having to chase it via a complaint procedure on Barclay card. Issue still ongoing. Don't believe anything they say if your reputation depends on a delivery from them! Absolutely no honor, honesty or decency

Third party suppliers keep you waiting. I was told I would be notified within 24-48 hrs. With an update. Zoro did not follow up or tell me they heard nothing from their supplier. When I called back they said sometimes it takes up to 6 business days to hear from them. It was already almost a month since ordered. Maybe their business days are on the work 1 (BUSINESS) day a week program. In that case I should hear from them in about 6 months. Will not do business with Zoro ever.

Part order received. I had to chase up for missing items after a further week. Excuse was that they were moving warehouse but items would be despatched within the week. No delivery again and no explanation. After another follow up email I was then informed that they were not getting further supplies from the supplier.
They are taking orders for products they don't have and are not keeping the customer notified of ant delays.
You might hit lucky (as per some reviews) but do you want to take part in this lottery?