What a deceitful company they have become, prices are often higher than many other places now, blatant false advertising, I bought a drill bit a littkle while ago, clearly pictured as 10x drill bits, with a plastic case showing 10x as well, they send you ONE, then say it's in their terms and conditions that all images are only representative of the product, so why show 10 if you send ONE, why show a caase sayiung 10x if you send ONE, when you complain they expect you to pay for a recoreded serive to send their blatant misleading advertising back to them, so therefore you'll be out of pocket for their misleading advertising, take the Sharpies they sell, says 10 x on the box you get 10, so where is the diffrerence, don't but 10 from them, they are much cheaper elsewhere, the drill but wasn't the best quality or brand either, you can get a lot better brands at half the price they swindle you out of. Well I'm not paying a penny to send your crap back, I'll never buy a thing from you again ever, your a bunch of wasters, so have some more free advetising on me

I paid $170 for "2-day shipping", the fine print says that "commercial" address will NOT get ANY weekend deliveries, BUT "residential" addresses it is "not guaranteed" to be delivered on the weekend. THAT IS IMPORTANT, they make a clear and concise message that commercial addresses BEWARE DO NOT SPEND MONEY on "2-day shipping" as your business will not receive it, BUT for the regular home owner SPEND YOUR MONEY WE WANT TO STEAL FROM YOU, as I talked to a representative their message was "We do not do Saturday deliveries". Essentially, if you're a business we have your best interest at heart as you are likely a returning customer who will continuously spend BUT if you are an average homeowner WE WANT TO TAKE AS MUCH MONEY FROM THIS TRANSACTION AS POSSIBLE SO SPEND $170 ON 2-DAY SHIPPING THAT DOESNT EXIST AND WE'LL KEEP THE EXTRA HAVE A NICE ONE, with a laugh and middle fingers while in their offices. IF YOU ARE A HOMEOWNER SEEK YOUR PARTS ELSEWHERE THEY ARE LOOKING TO MAKE THE MARGINS OFF THE LITTLE GUY! If you're wondering it does say "2-day shipping" NOT "2 business day shipping". If you're wondering how OFF they are from the "2 day shipping" I placed the order on a Wednesday an hour past the 3PM (CT) cutoff. The order was not processed until Thursday night to ensure it would not arrive by Saturday and was held in a warehouse multiple states from my location for an entire day even though I spent $170 on "2 day shipping"! It DID NOT get to me until the following Monday, a whole 5 days after I placed the order (3 business days), 4 days after the order was processed lousy (2 business days). I was open to a partial refund on my shipping or credit but they offered nothing and said the vague fine print was enough to warrant stealing $170 for a shipping that does not exist! DO NOT SPEND MONEY WITH ZORÓ THEY WANT TO RIP OF RESIDENTIAL HOMEOWNERS NON-BUSINESS CLIENTS! HIGHLY DISAPPOINTED NEVER RECOMENDING THIS TO ANYONE!

I'm an avid model car builder since I retired a few years ago, so I was looking for a reliable source for paint supplies. Got a flyer in the mail from Zoro and thought I'd give them a try... prices looked great and shipping time was stated as 3 days... so far everything was perfect.

Place my initial order and instead of 1 can of paint being ordered, it turned into 2 cans. Bank statement showed I was charged for 2 cans. Contact the company and ask for an adjustment of my order to show 1 can and not 2... both orders were cancelled.

Made another shot at ordering the same can, this time I succeeded in ordering just 1 can. Paid for it with PayPal (just like the first time). Checked the next day and my order was still pending, so I contacted them again. I was told that "using Paypal probably led to the order being "pending", try again and use a different payment option"... should of stopped right then and there and went elsewhere, but I was stupid and made a third order, this time using my CC... order is "pending" after 2 days (mind you they advertise "3 day shipping")... Again I contact them and told "we are experiencing difficulty in our website, especially with payments, you should just CALL your order in.

Did that and had trouble with their Digital Card Reader... it would not except my card number, saying it was an invalid number. Tried again a few minutes later and finally got through. Customer Service Rep told me my order was in and I should be getting a confirmation email in a few minutes. Hung up and waited, and waited, and waited... no email.

The next day, still no confirmation on my order, so I quickly looked at the website... my latest order (THAT I PHONED IN) was "pending"... contacted them again, got thing straightened out and THEN was told that my order would be ready for shipment in about a week... I asked "what about the 3 day shipping you advertise on your website" was told that it was a third party that was actually handling the order and that it would be up to them when they shipped the item

Long story short... they don't accept payment through Paypal, even though they list them as a payment option, the website is broken and they are in the process of fixing it, especially the payment part, when ordering by phone, their own Digial Card Reader sometimes will accept your legit card number, or sometimes it won't, the 3 days shipping only applies to items they personally handle, but most of the time your item will come from a third party that will take their time in filling your order

Took me 4 tries, about 2 dozen emails, 3 phone calls and still took over a week before my item was actually shipped... NEVER AGAIN WILL I DEAL WITH THIS VERY POORLY RAN COMPANY THAT URGES THEIR EMPLOYEES TO FLAT OUT LIE TO THE CUSTOMER

I have been in the market for a gas powered pressure washer, so I did my due diligence in reviewing the best options and landed on one. I went to Amazon first because most of my review of the product led me there. But it was available through all the big name brand hardware stores. If either of those stires had one in stock I would've bought it. But, alas, I reluctantly went back to Amazon (on verge of cancelling Prime and going elsewhere, but that's another review). While about to checkout my Capital One shopping bot popped up and told me Zoro.com had a better price because I could apply a coupon plus get a rebate through Caputal One in a promotion. So, off to Zoro to check them and the product out. The site isn't fancy, has a lot of product, and seems fairly easy to use but feels dedicated to an industrial company first like many of Grainger's customers. The item was listed, there was no picture but no big deal, the price was as described by Capital One, and the product was drop-shipping from the manufacturer with a guaranteed shipping day of one business day. Awesome. Order placed no problem, 6/6/22. Confirmation came to email quickly confirming all information from the product page. Then silence. 5 days later there was no follow up and the charge remained in pending status on my credo card. So, I called customer service. They were dumbfounded the product hadn't shipped yet, claimed to contact the vendor and confirmed a delivery date 5 days later and asked me to wait. 5 days go by, still nothing. On 6/16/22 I call again, they claim the product should ship, they have no back order notice. I cancel the order, customer service offered nothing, but they "understand my frustration." So, on 6/16 I go back to Amazon, order the product and here we are, 6/21 and it was delivered. Zoro said it would take 7 days for the charge to release from my credit card, definitely unacceptable, credit card company removed it when I called. They never communicated any changes to delivery as required and never helped get me the product they sold me. I would not use them again, thank goodness for virtual credit card numbers for online purchases because if they can't get purchase orders to their vendors and communicate their supply chain results to customers, I can't imagine their cybersecurity is great. Will not try them again regardless of price. Your word to me means a lot and execution means more. Zoro.com missed the mark on both.

Placed an order as their website was showing stocks. Called 07/08 to find out where the stocks were and was told "They'll be in early next week and you should have by Wednesday lunch tme". Wednesday comes and goes, and nothing arrives. We call again and are told "they've not been dispatched". I call back on 13th August at 11am and speak to a Helen who I leave my number with. At 4pm, having had no call back, I call again and am told "The stock that we received earlier in the week only covered some of the back orders, so you probably won't receive this for a while". What angers me the most is that I've been waiting all day for a call back and the second time I call, this new person is able to give a straight answer finally but why couldn't the person last week work this out. She even said she's spoken with dispatch and that I'd have the goods will be with you on Wednesday lunch time. Why did no one do the math to show "actually you won't have them because even though we have stock coming in, it's not enough to cover the orders that we've taken". I won't be using this company again as they lied to be about receiving the goods. I put it to the person I spoke to "if you were told something was coming and it didn't arrive, how would you feel", He agreed he feel let down and be angry. So this is me, let down and angry, waiting for a manager to call me back! I received a call back, evenutally from someone who clarified that the person that originally spoke to who said I would have the goods by the Wednesday had indeed lied to me, that no one had done the sums to see that there wasn't enough goods to fulfill my order. That Helen had lied to me, in telling me the goods were never received and that no one received their order. I put it to the "manger" who angry and let down I was and that surely they would feel the same way. They agreed! Alas, I have not used this company before and even though I would never use them again, they made no effort to compensate me for the inconvenience or deception. DO NOT BUY FROM THIS MISLEADING COMPANY THAT EMPLOYS LIARS! I cancelled the order in the end as there was nothing else that they could do.

You make a 10 min episode turn into a 20 min episode because of your annoying constant $#*! ads dkkdjdjdjdjdjfienfeifnfjrnfidnfjd

I am a diyer and had a project that I had been trying to match a certain paint color when I came upon one of the only places that actually offered the color in a spray, Zorro. I ordered the product, which came in packs of six and proceeded to wait about 4wks before the order came. I was very excited to see that the package had finally arrived after such a long wait that I tore open the package and to my disappointment, it was not the "6" cans of a bright royal blue paint that I could not find locally, but "6" cans of freaking "BLACK" paint! I couldn't believe that I had waited all this time for black paint that I could have gotten from anywhere. Then I immediately call Zoro to inform them of the screw up. The guy I spoke to was very polite and told me that not only would he send the correct order out to me, he promised that he would get it to me in a week and told me that I could just keep the 6 cans of black paint. So I said ok. Flash forward 9 days and nothing. I had worked on other projects so time would not be wasted while waiting. Well this morning I decided to call since there had been no communication from Zorro and low and behold, the guy tells me that they no longer have the product in stock and my order, after no contact, had not been sent! I am furious because I could have made other choices and plans but these guys chose to keep my money and I guess, hope it was just a donation to them, I don't know. It wasn't a large sum of money but it was still for a product that I did not receive after almost 6wks. Then after informing me that they will refund my money I demanded that they send me a check for the amount and they had an issue with that because I no longer bank at the institution the initial payment was made on. I figured if you guys can put a paying customer through all these hoops for nothing, then how about you do some hooping? They told me that the check would take up to 14 days, LMAO! I DO NOT RECCOMEND THIS COMPANY. Use Amazon or Ebay or anyone else to do your online shopping. You will be sorely disappointed if you do.

I have purchased items from Zoro.com in the past and their prices are great for many of their items. However, it seems as though they sacrifice customer service for their low prices. If it is the customer service representative that was the only issue it may be a problem that the company can fix immediately but management at that company is equally if not worse than the customer service representatives. Which begs the question, how far and deep is this issue within this company? Will I ever be able to get any sort of help in a manner that seems common amongst industry standards?

I. Factual Background and Issue

On January 20,2016 I purchased an item from zoro.com as typically done in the past. The purchasing process is not as user friendly as I would have liked but that is not the issue here.

I received a confirmation email on January 21,2016 that stated that the order has been fulfilled and shipped. I click on the tracking link and I find that a label has been created for shipment.

February 3,2016 I still have not received the item 13 days after they create the shipping label and the following phone call to customer service ensued:

James: Hello, I purchased an item that was ordered on January 20th and fulfilled on January 21st but on the tracking page it claims that only a label has been created and it has not shipped. Could you please look into this matter?

Customer Service Representative: Sure, can I have your order number so I can look into the order?

James: Sure, the order number is SOxxxxxx.

Customer Service Rep: It seems as though the label was created but some issue occurred in the warehouse where either the item was lost or shipment just never occured. We can either send you a replacement or issue you a refund in the total amount of the order.

James: I would like to have a replacement sent out. This item was supposed to be used as an installation for a retirement housing building recreational area for the winter, is there any way you can send this through expedited shipping?

Customer Service Rep: I am sorry this item does not qualify for expedited shipping because of HAZMAT regulations. It will be shipped through regular shipping that will take 3-5 business days and you should receive it on or before 2/10/2016.

James: Ok, I understand. Then can you at least provide me with a discount or credit towards a future purchase for not only prolonging the project, but I am also going to purchase additional items from your website so it will be easy for you to apply the credit/discount over the phone when you create the order.

Customer Service Representative: I would need to talk to my supervisor about this issue, but usually we dont give discounts and we just send out replacements or issue refunds.

(So the customer's potential losses and loss of business credibility does not matter to this company for a blatant mistake that they admitted to)

Customer Service Rep: (comes back on the phone) I talked to my manager and he said that we are unable to provide a discount or credit at this time.

James: So as a customer we are not going to get compensated for the loss of money and credibility due to your company's mistake? May I please talk to the manager so I can explain the situation and rectify it in a manner that is FAIR to both parties?

Customer Service Rep: I am sorry the manager is unable to provide any discounts or credits at this time.

James: I understand you talked to them once, but I feel as though the manager does not know the specificity of the situation.

Customer Service Rep: I am sorry the manager is unavailable at this time. Is there anything else I can help you with?

James: Yes I am very unsatisfied with this situation and I want to be able to talk to someone in management that can fix this issue.

Customer Service Rep: Sorry there are no other managers available at this time.

James: Ok, please tell your manager that this is not the proper way to treat your customers and I am very upset with the way this turned out.

So the company does not value customers at all and their managers hide behind their customer service representatives so that they can refuse to do anything for their mistakes and not have to own up to the customer.

The poor people in the retirement home who are going to suffer for another week or longer because of their mistake are suffering the most. I wonder if this manager's parents or grandparents were in that retirement home they would have treated this situation the same or differently. Perhaps if I even had a chance to talk to the manager this may have turned out differently.

Please avoid this company at all costs. I wonder what this company's business values are and what their moral values are to do and say what they did.