Jason G.

I have been in the market for a gas powered pressure washer, so I did my due diligence in reviewing the best options and landed on one. I went to Amazon first because most of my review of the product led me there. But it was available through all the big name brand hardware stores. If either of those stires had one in stock I would've bought it. But, alas, I reluctantly went back to Amazon (on verge of cancelling Prime and going elsewhere, but that's another review). While about to checkout my Capital One shopping bot popped up and told me Zoro.com had a better price because I could apply a coupon plus get a rebate through Caputal One in a promotion. So, off to Zoro to check them and the product out. The site isn't fancy, has a lot of product, and seems fairly easy to use but feels dedicated to an industrial company first like many of Grainger's customers. The item was listed, there was no picture but no big deal, the price was as described by Capital One, and the product was drop-shipping from the manufacturer with a guaranteed shipping day of one business day. Awesome. Order placed no problem, 6/6/22. Confirmation came to email quickly confirming all information from the product page. Then silence. 5 days later there was no follow up and the charge remained in pending status on my credo card. So, I called customer service. They were dumbfounded the product hadn't shipped yet, claimed to contact the vendor and confirmed a delivery date 5 days later and asked me to wait. 5 days go by, still nothing. On 6/16/22 I call again, they claim the product should ship, they have no back order notice. I cancel the order, customer service offered nothing, but they "understand my frustration." So, on 6/16 I go back to Amazon, order the product and here we are, 6/21 and it was delivered. Zoro said it would take 7 days for the charge to release from my credit card, definitely unacceptable, credit card company removed it when I called. They never communicated any changes to delivery as required and never helped get me the product they sold me. I would not use them again, thank goodness for virtual credit card numbers for online purchases because if they can't get purchase orders to their vendors and communicate their supply chain results to customers, I can't imagine their cybersecurity is great. Will not try them again regardless of price. Your word to me means a lot and execution means more. Zoro.com missed the mark on both.