Simple purchase of and "In Stock item" that ships from manufacturer... Ships in 10 business days... or 21 that's close though. This appears to be a cut rate third person sales site that hopefully will go under to make room for companies who can deliver what's promised. The customer service representative was very polite. Sad she has to apologize for such a dirty company. Long story short, in stock ships in 10 business days or less means no idea if its in stock and ships when it ships no rush.

I recently placed 4 orders (June 2020). The orders included LED replacement light bulbs, felt padding for furniture, floor mats and motion sensors. All items arrived on time and in good condition. The bulbs were even packed with cellulose "packing peanuts" that dissolve in water. Overall good products, prices and deliver. A+

I agree with the current overall rating: "The most common issues with Zoro.com are around customer service, which is not as good as expected by some customers."
I placed an order 7 days and haven't received any shipping information yet. I just spent an hour on their customer service phone line only to hear about a hundred times how important my call is to Zoro. My phone ran out of juice before anyone answered my call.

I bought an aluminum screen door guard that I ended not being able to use. I contacted Zoro Customer Service and was told they couldn't process the return because it was carried out by one of their "re-sellers." I would have to deal with the reseller. I haven't contacted them yet but this is heading towards being way to much trouble.

I could have ordered this thru a big box store & the return could have been done immediately without nonsense.

Never again.

I spend about $2000-$3000/year from Zoro for about 8 years. Good prices, and with coupons they are even better. Plus free shipping on $50+ orders. Sometimes the product info is incomplete, so go to the mfg's site. If a price seems off, it is probably a typo. Ex; a stainless hanger bolt I wanted was listed at $110. The price was really for a box of 100, which turned out to be way lower than anyone else. Fred Feld in FL

I work with elderly and so I keep a supply of Purell on hand. Seeing that there would be a shortage, I ordered from Zoro expecting several months delay. Zoro, instead of holding my order until supplies came available they simply cancelled my order--a week and a half after I had ordered it. I lost critical time in making an advanced order for needed supplies. Zoro sucks.

I ordered a coffee maker for a trip; it didn't arrive on the date promised. However, Zoro's phones are answered by a real live human. My questions were answered immediately and in a very professional manner. Ultimately I was allowed to keep the appliance and given a full refund. In this time when the govt cannot be trusted to accomplish anything, this company's efficiency is unparalleled and very appreciated. I will look for other items needed on their website, and they come close to Amazon's customer service policy.

I placed an order online for some very simple plumbing elbows. The ordering system indicated shipping within 5 days, and now it is over 2 weeks since I placed the order and I can not get through to customer service at Zoro. I waited on hold for over 30 minutes and no one ever picked up..... This company is the worst - do not use them if you are looking for customer service!!!

Purchased 2 box of 24 pocket size hand sanitize wipes, got my confirmation number, received confirmation email indicating my product will ship soon. 3 days later I received an email indicating order was canceled due to pandemic product and it was no longer available, all I can think is they knew demand has gone up and even when my order was already confirmed but they canceled it to sell the same with much higher prices, good example of price gouge. I will continue provide a review that is best for this greedy company.

I've just placed my third order w/ Zoro.com for supplies for my charity. They had sent me a 20% off my order coupon which I then misplaced. I called their customer service and explained the situation including the fact that it's for charity and they gave me a replacement code. I truly thought I had cost the charity money and was besides myself. On all of the orders I've placed I've had at least a 15% off coupon which really helped as NYC taxes are about 9%. Also, I should mention my entire orders arrive in less than 3 days & by that I mean second business day for the most part. They also gave me a free return label when I needed to do returns. If only every company operated this way!

Ordered a small product for a good price. Four days later I received an email saying "Our supplier has notified us that this item is no longer available and it has been removed from your order and our inventory."

I suspect the real reason is the price was lower than I could find it anywhere else and when they realized that they fabricated the story. Just a hunch.

I read the reviews for zoro.com after I made my purchase and got kind of worried. Well less than a week later I got my order delivered in perfect condition. 10 gallons of super clean weighing 89lbs. Free shipping to my house. Most of these bad reviews are from fools ordering masks and hand sanitizer that is obviously back ordered. Zoro.com has my business and will keep it.

I've ordered four or more times from Zoro and each time the item arrived as expected. They have products that most are not stocked at retail stores and can be bought a local suppliers but they are not always local. They do not sell the cheapo stuff you can find HD or Lowes. Alway good quality and the prices are the same, sometimes less than the MSRP. I usually try to buy directly from the manufacture and get more product information but most do not sell direct and but if they do, Zoro is sometimes a little less and no extra charge for shipping over a certain $ order. Never are they more than Amazon and the products Zoro sells are usually shipped faster to the home than from Amazon. Most products I buy I do not need overnight and are not covered by Amazon Prime. I ordered an outdoor drain basin Sunday night, shipped on Monday, arrive Thursday via UPS, standard ground shipping time.

Very satisfied with my first experience with Zoro. They were always available to answer any questions. The representatives were knowledgeable,respectful and Kind. The shipping was right on time and they called like I asked before they shipped a very large package. Its not to hard to tell when your dealing with a professional company like Zoro. They answer there phone and do what they say there going to.. Oh yea. With the promotional offer the operator told me about I saved $200 dollors and the product ended up being almost $300 cheeper then any other company. I will be using Zoro for future products. Thanks Zoro.

Ordered a few things, on the delivery date they cancelled my order, no explanation. Said they didn't charge my card an they clearly did.
Call them they can't even find my order number. Pathetic service!!!

I ordered BBQ grill, they did not confirm the sale, they did not ship the sale tried to cancel the order; they did not have a history of your order??? very poor web site.
after 6 weeks I received a sale receipt on my email. I tried to cancel the ordered thy told them they shipped it. I ask them what is their return procedure ...they never replay????
do not buy from them

Dealing with Zoro has been the worst experience ever. I order over two months ago and after multiple times reaching out to customer service I still had not received an answer of when my package would arrive. I requested a refund over two weeks ago and still HAVE NOT received my refund. I will never purchase from here again and recommend you do not so as well.

Purchased an item on 4-1-20 still waiting for my money back after one excuse after another! Their customer service is as lame as a duck! Incompetent inept and clueless!
After 2 months of crap I wanted my money back and 2 weeks later have not got a refund.!

They gave me excuse after excuse! Then said I would get a refund and never honered it. I will NEVER EVER deal with them again.

Had to escalate a claim with PayPal or I would be SOL.

So yourself a favor and NEVER buy anything from them

In January, I submitted an order, and it is now June, and after many delays, I received an email that they are canceling my order! One of the 3 items arrived, but in the wrong color. The other 2 items were on back-order, with the date stretching to March, then May, then ultimately I received an email in June, saying they just cancelled the other items! It is impossible to reach their cust service line---I called multiple times, ultimately hanging up after an hour! This was my first time dealing with Zoro....and definitely my last!