Zoro

Worst company to buy anything, got my tiles broken, took them 1 week to respond, with email Roadrunners will pick it up. No one pick it up at the date. AND zoro yelling me I have to call carier to find out when they going to pick up broken tiles. Will never ever use zoro again, I DO NOT RECOMEND TO ANYONE ORDER FROM ZORO, JUST GO TO GRANGER.

I called them up as soon as I received my order for a Milwaukee 1/2 stubby with batteries and a charger. I received only a gun when I spoke to there customer service and explained what I'd order they were getting ready to send me a replacement which going to be the same thing. I spoke to a so called manager that wouldn't honor what they advertised online and or on my invoice. My invoice clearly shows a gun 2 batteries and a charger. Suck that eve when I spoke to a supervisor she said she could not honor what they advertised online.

I purchased a wheelbarrow that arrived 2 weeks late with no wheels or handles, after 4 phone calls the company is finally sending labels for a return. I can NOT emphasis how disappointed I am in the service and point of sale for this company. It took 2 calls to get return labels. BUYER BEWARE!

I have placed several orders with zoro. The orders arrive fast and have always been accurate. This is a great company and a positive review needs to done. If they were bad a bad review would be done. There are not enough positive reviews when a company is good. The company is quick to respond to emails, and they have amazing customer service reps on the phones. Packages are packed with care. Zoro has earned my business forever. Highly recommended!

Ordered a blue umbrella but received a black one. Was not able to get another one before Christmas so ask to return it for a full refund. They would not refund the shipping charges even though it was there fault the shipped the wrong item. My company will no longer be doing business with ZORO!

I was looking for some bathroom tile that only Home Depot had but it was very expensive. Zoro had it for 1/3 less and free shipping. My contractor took forever to complete the remodeling and the window had passed by a month and a half to return some of the tile. I called Zoro and the customer representative said she would credit my account for the one box I wanted to return, and I didn't even have to return the box. I will definitely shop here again.

Ordered taps from this website. They didn't ship after two weeks. Contacted them, they said to wait until December 26th (after the holidays) even though I ordered well in advance.

Long story short, they never shipped anything. Opened a dispute with my credit card company. Zoro.com is TERRIBLE with communication. They never told me why they never bothered shipping the item. They never told me why they're trying to sell an item they can't deliver.

I believe Zoro.com is a scam. I don't believe they intend to deliver on the items they sell. Like many of these chinese knock-off websites, they seem to just care about getting the initial purchase, not on following up and actually delivering, or offering any customer service.

Avoid this company as they're a complete waste of time.

We are a non-profit organization, Zoro will not amend our sales tax exemption. Poor customer service on the sales tax end, which is a shame because their products and regular customer service was wonderful.

Ordered bifold doors site said in stock. Then received notice they are in stock and shipping in two days. Then received notice that not in stock. So I cancelled. Five days later I get notice that they are shipping. I call and even though they have not been picked up they can't cancel the order. Unbelievable! Very friendly customer service but useless. DO NOT BUY FROM ZORO!'

I ordered a product from them from a third party and had to wait 2 months to receive the product. When I finally received the product 33 days later we found out we would not need this product and needed to return. This was around the holidays (Christmas and New Year). They said they have a very strict 30 day return plan which I was out 3 days. This product was very expensive, large and will probably never be used by us. Now we are stuck with it. Very disappointed with how this was handled especially since it was only 3 days.

Nothing should take 7 days to arrive. If you need something in the very distant future, this is a good place to get it. Btw, the website sucks. Take note from how mcmaster carr.

IF you buy anything from the site, you have trouble to return. Zoro got order from us and they ordered then from a 3rd party. Te 3rd part sent to us directly per Zoro direction. Now Zoro does not want to take return. Do not under stand the business and services which do not take returns.

I placed an order on Dec 4 which was to ship in 10 business days. It is now about two weeks later and still no shipping information and they can't provide me with any form of ETA. Just some communication, even bad news, is better than none!

I was a little reluctant to try ordering from Zoro because of all the negative reviews here, but I decided to take a chance because I was ordering something simple that didn't cost much money. This is one of the very few web sites I could find claiming to have in stock baby wipes in plastic tubs. (It appears that these formerly common products are no longer sold most places, presumably due to the pandemic and supply chain problems.)

Zoro's price was very reasonable, and I received my order just 3 days after placing it. They did a great job.

I ordered two boxes of Dupont faucet filters and they arrived the next day! I was a little hesitant to try Zoro, especially with some bad reviews, but the product is exactly as described and arrived much more quickly than I anticipated. Would order from them again.

Zoro has very poor quality assurance. They do not care about their customer satisfaction, nor are they concerned about providing a quality product. I bought a heater from them and it showed up on my front doorstep demolished twice. I tried to work with them, but they have such a poor business model that they are willing to pay $160 in shipping instead of just letting me keep the broken equipment which was cosmetic in nature and giving me a discount. No thought or regard for the customer.

Placed an online order on August 5 for product. Product was received completely damaged and unusable. Called and emailed. No reply. Ended up opening a claim with paypal. They ended up send the replacement package 2 weeks later to the completely wrong business in a completely different State. Had to dispute with PayPal again... STILL NO REFUND! It's been nearly a month now, NO Credit was issued and Have not received product. Don't bother calling or emailing because they don't answer phones. Crooked and Unethical. We will NOT be buying and will be telling our co-franchisee's about them to ensure they don't buy from them either!