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1 Review by Wendy

Zoro.com

Zoro.com

10/2/18

I am a diyer and had a project that I had been trying to match a certain paint color when I came upon one of the only places that actually offered the color in a spray, Zorro. I ordered the product, which came in packs of six and proceeded to wait about 4wks before the order came. I was very excited to see that the package had finally arrived after such a long wait that I tore open the package and to my disappointment, it was not the "6" cans of a bright royal blue paint that I could not find locally, but "6" cans of freaking "BLACK" paint! I couldn't believe that I had waited all this time for black paint that I could have gotten from anywhere. Then I immediately call Zoro to inform them of the screw up. The guy I spoke to was very polite and told me that not only would he send the correct order out to me, he promised that he would get it to me in a week and told me that I could just keep the 6 cans of black paint. So I said ok. Flash forward 9 days and nothing. I had worked on other projects so time would not be wasted while waiting. Well this morning I decided to call since there had been no communication from Zorro and low and behold, the guy tells me that they no longer have the product in stock and my order, after no contact, had not been sent! I am furious because I could have made other choices and plans but these guys chose to keep my money and I guess, hope it was just a donation to them, I don't know. It wasn't a large sum of money but it was still for a product that I did not receive after almost 6wks. Then after informing me that they will refund my money I demanded that they send me a check for the amount and they had an issue with that because I no longer bank at the institution the initial payment was made on. I figured if you guys can put a paying customer through all these hoops for nothing, then how about you do some hooping? They told me that the check would take up to 14 days,LMAO!!!!! I DO NOT RECCOMEND THIS COMPANY. Use Amazon or Ebay or anyone else to do your online shopping. You will be sorely disappointed if you do.

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