I ordered a coffee maker for a trip; it didn't arrive on the date promised. However, Zoro's phones are answered by a real live human. My questions were answered immediately and in a very professional manner. Ultimately I was allowed to keep the appliance and given a full refund. In this time when the govt cannot be trusted to accomplish anything, this company's efficiency is unparalleled and very appreciated. I will look for other items needed on their website, and they come close to Amazon's customer service policy.