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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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Nice clothes easy to match with many accesories they also sell. Many different styles that you can find on this clothing website. From now on I will only buy clothes here.
The product was crap. It was not was i thought it was. Then found out I couldn't return it. Never ever but anything from you again
If you have the slightest concern that you might want to return what you are buying then DO NOT BUY from this company. They are based in CHINA (despite having a CA return label) and it costs more to return than to buy something from them. PAIN IN THE...
(The quality is relatively cheap which is why I wanted to return the items I bought. I will now be donating them because it's not worth it to return them. Bummer.)
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I ordered a Zolucky product in mid-November 2021. I did not receive any information regarding my Order but Zolucky was very swift to take my money out of my Bank/ 6 weeks later, no product and no information. I sent them a copy of my Bank statement showing they had my money. They replied indication the order was cancelled, and I would receive a full refund.
Now, again several weeks later - - NO money and no product.
For me, Zolucky is a bunch of thieves.
Sorry for any inconvenience caused. Would you please provide your order number so that we can help you? If there is no order number, email address or phone number or the full name could be a try.
We do ship orders and if we cannot fulfill the order, a refund will be issued.
Please double check if you did order from Zolucky.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It was an... ok experience. I grew alittle concerned because it took two weeks or more to receive.
The blouse that I ordered is pretty However I ordered an Extra Large, but its more like an Extra Small.
Great again decent priced. Only I do not like - it took 4 weeks to delivered to my house.
You do not have the same sizing like in the USA. I ordered size XL as I always do and the shirt came smaller than all my shirts. I would like to exchange it to XXL but it will take another 4-5 weeks plus paying shipping again. I will find another grandfather and give it away.
Very difficult to return an item and it is true they offer you 15% back of your purchase price and they still make things very difficult the quality of the product I received was horrible it looked like it was something together in five minutes and made by a child
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I found this website with clothes that are not found elsewhere at very good prices. Make several purchases with them everything has gone very well. Excellent online service.
Lots of fun things to choose from, items not generally seen in stores.
I found some super cool leggings. I ordered 3 pair, shipped to 2 addresses. The gift (2 pair) were excellent. The one pair for me, was too large. Perhaps my mistake. I thought I ordered a small but a medium arrived. I love the design so tried to shrink them a bit and they are ok.
I'm trying to stay warm in North Dakota & I'm going to try these leggings for a base layer -- they look warm -- I'll let you know how they are after I wear them.
Love the seascape shirt. Quick and easy shopping. Nice variety of cute styles.
I was disappointed to see that some of the items were not as depicted on your site. The tailor work was very poor and the material used was not good quality. I will be returning most of them and i expect money back. The first ones I bought from you were very good. This time you did a bad job, the cloths did not fit, not good material..
You have the most beautiful clothes on earth, keep on making them
I was very pleased with my order. The tops I ordered fit perfectly. They were well made and stylish. I will order again.
Quick and easy... love the choices! Beautiful top, true to size. Arrived quickly and was as it appeared in the ad. Happy so far! Will order here again. Nice to find a good company to order from.
The customer service helped me understand the product I was buying by email, I had excellent treatment, quick responses and according to my order.
It was my first time ordering. Your product have good pictures and excellent descriptions. I hope I love them in person. I usually do not buy clothes online.In general the clothing items are poor quality fabrics.
I was disappointed as the descriptions were a little bit too vague.
Sorry for any inconvenience caused.
Some customers may use email A to place the order while contact the customer service with email B and thus we could not locate the order.
Next time you may recall which email you used to place the order. In this case, eamil bjorn****n@gmail.com was associated.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It was my first time ordering. Your product have good pictures and excellent descriptions. I hope I love them in person. I usually do not buy clothes online.
The order took a long time to arrive. The items i order was on point, i hate the length of time before the order arrived
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date. 3
You ordered a bag and sorry that it cannot be returned.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!