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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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Responsive, great pictures and prices! Hope it becomes a favorite after this order!
Sizes are a good deal smaller than our plus sizes. Be sure to measure!
Disappointed in merchandise it's not@ all like pics!
I hope it's all tht it looks to b, on its pics!
Everything about their site was clear and understandable.
Loved the first top I received. I ordered three more and was very disappointed as two of them did not look the same as they were pictured and were not the same quality as the first one I ordered. The yellow one looked very bright in the picture, but when I got it, it was dull yellow and brown with the colors muddied together.
So far no problem!. Shoes are comfortable. Not quite sure how laces go.
Everything is beautiful and they fit. Fun to decide on what I liked the best
Would recommend front and back views of items. One outfit was smaller than anticipated. Instead of sending back I gifted it to a friend.
No problems with placing an order it was quite easy
Way too easy. Way too cheap. Clothes are beautiful and I've got to stay off of this website!
Nice selection, great prices but priducts deliverrd were wrong size and poor quality. Won't be shopping on this site again
FINALLY received all the tops - received the items in multiple bulk packages (few in each rather than one full-quantity package.) Took much longer to get the last of them. Enjoyed the tops I'd received - very nice. A few did not quite fit. A bit disappointed to learn shipping charge would be charged to return them. Had been told that I'd receive 25% refund versus full refund without returning the items; but still have not learned how this will be handled. Do I fill out form of the ones that didn't fit? Will the 25% refund, each, be credited to credit card; or, will I receive check for this full amount?
The sizing is not consistent. Sometimes a large is too big and other times too small. But the styles are cute and inexpensive. Most things work well.
Liked the ease of going from shopping to cart, removing items, and getting back to shopping. Lots of cute clothes.
Website is easy to manipulate. Clothing looks nice.
Easy and lots of neat items to look at. Overall good experience.
Nothing fit. 4 dresses and every single one was too long, A couple inches to several inches too long. The fabric was cheap and satin like. It will too warm for my hot humid climate. The quality was not great. The buttons on one dress looked like they were barely sewn on and would come off easily. Bought a sweat shirt/casual top in a medium that is more like an extra large.
I have to pay to return anything or pay to try and have something altered. Both of those options negate any kind of good deal. It took a long time to receive the order. I'm actually still waiting on the last item and it's been a month since I ordered.
The discounts were confusing.
I won't be back.
Sorry for any inconvenience caused. The 10% off code for first order is NEW10 and it's on the banner all the time. You can switch the code as soon as you wish.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I love the styles! I had a problem paying w one of my cards even though it had plenty of money on it… Also shipping is a bit high
3x blouses were smaller than American sizes
Just received my order and it's nothing like the picture. The sizing is ridiculous, tight on top and huge on bottom. The material is so cheap, and just disgusting, save your money, I'm giving this to Goodwill and they can wear it or use for rags.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Excellent, easy and fast.
Great prices and availability.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!