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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Took way to long don't know if I will order again product not what I thought it would be
The dress is really lovely will be really nice for my cruise, was quite a wait for it but if ordering,
Would advise ordering in plenty time.
I found it quite difficult to order writing so small wasn't sure about sizes.
Want to see backs of shirts. Need to be able to click back and forth.
This is my first purchase. I was very disappointed and will not be ordering anything else from you.
Clothes are so stylish and beautiful. Site easy to use and order from
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The shopping was fine, except the clothes didn't show view from back or whole thing sometimes.
Quality of the dresses was not the best. I ordered the tips in Size S and was sent M tried yo exchange it but was denied that option. Too complicated to return.
Enjoyed shopping your interesting clothes. Can't wait to get my shipment.
Looked Different than the Advertisement, Merchandise was not Identical to what was shown in the Advertisement
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Nothing fit and didn't seem to fit right with my body shape.
Loved the Merchandise, I would most definitely shop at this website once again love the colors the patterns and sizes.
I purchase plenty of clothing online, this the worst experience by far! Ordered March 24, received part order April 14 and completed order April 27,2022. Photos and descriptions on site do not represent what was delivered. Clothing fabric and plastic buttons are NOT as describe, very cheap looking. I followed the Size Chart on each item when ordered. Sizing was way off, I wear a XL for comfort. Making sure it would fit, I ordered an XL and even a couple of 2XL items. None of the items fit, too small and tight fitted. April 16, Contacted Live Chat about returning entire order but was told that Final Sale items could not be returned. Packages are unopened. Still was told could not return. I have never had a company not except unopened returns. Requested a Return Notification on all other items. It's April 28, Still waiting for a Return Notification for 4 items. By the way, your company took more than a month to fulfill my order, the 15 days you allow for returns doesn't show your customer appreciation. It's just BAD Business! I will DISPUTE this issue with my CREDIT company. NEVER AGAIN!
Thank you for your feedback.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Our return policy includes all purchases (except swimwear, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order
We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Site took too long to refresh. Also need to break down categories more, ie short and long sleeves, by frabrics.
Because this is my first time shopping at Zolucky. I feel everyone was very helpful when I asked questions. Hopefully the dress will fit. It's so pretty and the price is great..
I was surprised at how easy it was to search your products.
I liked some of the women's tops I ordered but a few were a little disappointing - not as nice as they looked online.
Very pretty clothes for sure, sizes are are not a sure fit. In actually, not returnable. Cost more to return than the product as it goes back to China.
Easy to find and looks great. But size isn't true at least they are made smaller.
Products are displayed well... lots of detailed information which is quite appreciated. If the products are as good as the shopping experience, it will be delightful.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
Sorry for any inconvenience caused. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We reply emails within 24 hours, but sometimes our reply will go to spam emails.
And we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!