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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Disappointment in the Company EXCUSE
Expect your order to come in a month or more?
Can not get a refund on the order coming because its still in transit and 2 items are not in package.
Could not upload proof of purchase?
I purchased an item and was not happy with the quality or fit. When I tried to return it I was offered a refund of 15% to avoid shipping costs back to China to return it. I did not receive it from China I received it from the City of industry in California which is the same state that I live in. When I refused the 15% I was offered 40%. I still feel that this is unacceptable and I'm waiting to hear back from the company at this point. To avoid a similar situation I would not recommend purchasing anything from this company.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Confusing when it comes to free shipping… I spent more than the required amount for free shipping yet I was charged approximately $18 for shipping
Great, loved my first shopping experience. Can't wait to get my blouses
Pretty good but the first two times the website would not give me the checkout button. The quality of the clothing is very good, but one of the shirts is a small and it is very large. I am a size 4-6 but this shirt is too big for me and it doesn't come in an extra small.
Love all the deals... cannot wait to see the quality. Shipping not free on sale items and boy is it expensive.
***UPDATE*** quality was not what was expected!
Will not order again.
Please pay complete attention to this review! The products sold on this site are complete garbage! Do not waste your money! If you want to return an item, then you must pay to send it to CHINA even though it was shipped from their warehouse in City of Industry, CA. They don't tell you this in the return policy. They are liars and thieves who sell the cheapest clothes possible.
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The pants were not true to size. But I am keeping them.
Excellent! Will order from them again. Good value, nice styles.
Good but would be better if sizes went for example 10-12 14- 16 just 10 12 14 16 then we could get the exact size
I'm alittle upset that they didn't fit at all, I ordered a larger size to be sure and they were still too small
Across the bust. I did love the Fabric and the quality
Of the items. I gave them to friends that they fit.
I'm afraid to order again. I'm disappointed their sizing is off.
Ordered a pair of pants. Material is horrible. Feels like sand paper. Size was all wrong. Attempted twice to obtain a return number after 2 weeks they told me I could pay for return shipping to China (which I found out cost over $45) OR get 15% back on my return. The item cost me $37…are you kidding me? NEVER EVER AGAIN!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. As the return issue, we`ll forward your sincere feedback to relevant departments.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Too small and material wrong. Price is good but shipping sucks
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $99 after discounts (excluding final sale items).
So when your order amount after discounts is less than $99 you`ll be charged the shipping fee. Hope for your understanding.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I hope I receive order quicker than other sites I don't really know for sure
Many pretty styles to choose from. Let's hope the sizing is true to size and fabric not cheap.
We will see how much she likes it. It was easy to order and apply the discount code
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!