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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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I was able to find the dress I liked easily with a lot of choices available. However, I ordered a small, which seemed more like a medium.
I contacting them for info to send items back. They responded by offering me 15% refund of my purchase price. But never send the information of where I could send the merchandise back to.
The items were as pictured. The fabric is very thin, especially the shorts. The irems all required ironing, but that should be expected. I absolutely love the shoes. They are exactly what I wanted and they fit perfectly.
I had to try several times, and each time I lost the site when I selected PayPal. Finally I used my bank credit card.
I love all the dresses that I ordered, only I needed to return a couple of them because I needed a bigger size. The the that I purchased was n is the size I wear, only that the need to remember to get a size bigger is certain in order, cuz depending on the style the sizes that we use here in the United States n sometimes they just fit too tight or right on the body, which I really don't like. Other than that, had to keep them, for I was told by a rep that it would cost me more to send them back n get an exchange. Love my dresses.
Cute dresses. I accidentally ordered a Plus size so can't wear that dress but enjoying all the other ones. Medium dresses fit perfect. Was totally my fault. Thank you.
Purchased 3 shirts. 2 shirts ordered were the same size I usually wear. 1 shirt was actually one size larger than I usually wear. ALL three don't fit. Their return policy is not good since you have to return them back to China. I will not buy anything from them again.
The items are definitely not as nice as pictured online; colors are dull and lack quality.
Foreign sizes are MUCH larger than US sizes. I consistently wear medium tops, and Zolucky medium-size is more like XL. Size 8 shoes delivered look huge-- probably US size 12.
I'm disappointed in service and unrealistic return/exchange policy. Returning to China costs more than the items are even worth.
Thank you for your feedback. Sorry to hear that our products and services do not meet your expectations.
We will forward your feedback and keep improving our products and services. We have been paying attention to these issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The worst part is the shipping costs which is expensive. Five SHIRTS cost $24.99 to ship.
Checked order status and it appears 4 of 5 shirts have shipped.
Thank you for your feedback.
Sorry for any inconvenience caused. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
And we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $99 after discounts (excluding final sale items).
So when your order amount after discounts is less than $99 you`ll be charged the shipping fee. Hope for your understanding.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Received my shirt and I absolutely love it! It is exactly what I hoped to receive.and the fit was perfect (as taken from their size chart).
As a matter of fact I have emailed them about buying more of these shirt/dresses!
Thank you for the gift coupon you are going to give me, to appreciate the little inconvenience I had suffered. I appreciate your efforts and feel you are doing all you can to keep a good customer like myself, very happy! I shall let you know when I receive my voucher.
Thank you for your feedback.
Sorry for any inconvenience caused. Upon checking, the dress in your order is 3XL size.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I LOVE your shop; it is my favourite! But I thought I would get a 15% discount for registering with you and because my two items were on sale, they could not give me my discount. So I was a bit disappointed.
We'll see when it gets here
They got here in good condition
We'll see about the total experience when I receive the package
Fast easy website easy to use. Items came pretty fast.
The easy-to-navigate website retained information about what I had looked at a few days earlier.
Large selection to choose from … easy process …
If it's as good as it appears to be …. I'll be back!
Easy shopping experience. I love the quality and style of the items that I purchased.
Didn't take long for my clothing to arrive. Great packaging
Easy and convenient. One of the dresses was not what was described in picture. The shoes were too big.
They beat you out of your money. Knowing their product is cheap. Won't even refund your money. Only give 25% back with no choice but to keep the cheap merchandise
Thank you for your feedback. Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to these issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Very easy and fashionable clothing at reasonable prices
Good shopping experience, beautiful shoes and sandals
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your support.
Besides PayPal, our website also supports other payment methods. You can choose the payment method you want at the time of payment.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!