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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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I love what I have ordered so far. Some things I have to return but the majority to true to size. Thank you
I have no problem either shopping, selecting a print or style... just problem with getting all the information I need in the order, i. E., Size is correct and final payment going through. Well... it is now done and done!
I love all of the dresses and shoes that I bought but the bags are very thin and the shoulder strap on the one bag is way too short.
I thought I was ordering tshirts, but the fabric is a shiny knit. I wanted to return the order, not realizing it came from China, and it was going to cost almost as much as the order to return it. I will more than likely donate the items.
One top was not exactly what I expected but then again life is an adventure.
I bought seven pieces of clothing. I was very disappointed in what it look like when I got it compared to what it looked like on my iPhone. I wanted to return five pieces but found it was impossible to get through to anybody or anything.
Love all the colorful items. I just bought 4 items and I hope they fit.
The clothes as viewed online look really nice but the actual clothes are very cheap looking. The material is polyester-like and remind me of the 70's. The sizes are also way too big. I normally wear a small and the tops I got look more like a medium or even a large. I was really disappointed because the print patterns were really cute and the fit looked so flattering in the pictures. I'm bummed that I wasted money on shipping both ways.
Thank you for your feedback. Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to these issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
So easy to navigate and checkout. I was a little disappointed I thought the shirt was embroidered but it wasnt. It was made out of different material that I thought it was as well. I do believe its my fault I didn't read the full description of the shirt. It is very pretty though.
Nice products. Hope they fit because you can't get them returned without extra shipping
The clothes run extremely big and are not the best quality or material. There return policy is bogus so don't be taken in by their site. Please read reviews on this company who advertises under two companies. Purchase from Shein if you want nice clothes. They ship free and you can return for free. Orders come quickly.
Thank you for your feedback.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
As our return policy, we will forward your feedback to relevant department, and we will try to improve this issue.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The clothing is way too big and not of very nice material. The shoes are supposed to be European size 43, but are at least 2 sizes smaller than that by my estimation. I appreciate the consideration of my request for 50% return of my payment and Beatrice, the agent was very helpful. I still would not recommend purchasing from this company if you value well made, appropriately sized garments and shoes. Since the products come from Hong Kong, returns are not logical due to cost. I recommend you shop elsewhere.
Sorry for any inconvenience caused.
We reply emails within 24 hours, but sometimes our reply will go to spam emails. If you run into any issues, please do not hesitate to contact us by email at service@zolucky.com or by chat online.
Upon checking, your order is under shipping and the estimated delivery time is 2022-05-27.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I ordered several dresses, hoping to wear one to my son-in-law's college graduation. It took the order over three weeks to get here, forcing to me buy a dress elsewhere. The quality of a couple of items was not what I was hoping for but the return shipping is not worth it so I just gave the items to good will. It is doubtful that I will order from this site again
I haven't actually received any merchandise since I just placed the order but ordering itself was easy
Love the feminine style of your clothing. I purchased 3/items. Quality of material is really nice. But, my items do not fit properly. I have been trying to exchange for smaller/larger size, it has been difficult to do so. Please help.
Like the products had no problems ordering. They were delivered sooner than I expected.
The illustrations are excellent, but one cannot judge it until I receive the goods!
I guess I ordered the wrong size since one of the tops I ordered were very wide and large. Sleeves did not fit. However, they gave me a 15% credit, which helped since I had to hire a seamstress to alter the top. It cost a great deal more of course, almost as much as the top itself. However, the last casual top was a medium and was packed in. A L size bag. A mistake?, but it turns out that the medium fits me fine. The third top, I had to shorten the sleeve and top.
Can't wait to see my girlfriend in the items I purchased! Too many to choose from. Will definitely be coming back to purchase more!
Just okay. I get notified that order has shipped and
It never arrives until several weeks later.
I placed order on May 16th and never received it until June 14th.
Way to slow turn around time.
One of the dresses is too large and the return procedure is unsatisfactory. The other dress doesn't seem like the one I thought I ordered. The one I ordered was supposed to be knew length but both (& I knew the too big one would be) go to the floor.
Return or exchanges are ridiculously difficult and costly. So I cannot, will not use your website again.
I enjoy shopping with your company. I was amaze to find my size. Yes
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the sizing issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I enjoy shopping with your company. I was amaze to find my size.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Thank you for your feedback. Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to these issue and we will make a big change soon. Hope to see you again!
If you want to return the items, you could contact with us by email or by chat, we will reply in 24 hours. All purchases (except swimwear, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!