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ZoluckyReviews 5,049

2.9

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,438 reviews

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Ohio
1 review
0 helpful votes
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Awesome!
May 20, 2022
Updated review

I love what I have ordered so far. Some things I have to return but the majority to true to size. Thank you

Date of experience: May 20, 2022

Convenient
May 3, 2022
Previous review

Love your clothing. Everything always fits - true to size!

Date of experience: May 3, 2022
Maryland
2 reviews
0 helpful votes
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I have no problem either shopping, selecting a print or style... just problem with getting all the information I need in the order, i. E., Size is correct and final payment going through. Well... it is now done and done!

Date of experience: May 19, 2022
Pennsylvania
1 review
0 helpful votes
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I love all of the dresses and shoes that I bought but the bags are very thin and the shoulder strap on the one bag is way too short.

Date of experience: May 19, 2022
Arkansas
1 review
0 helpful votes
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Tennessee
May 19, 2022

I thought I was ordering tshirts, but the fabric is a shiny knit. I wanted to return the order, not realizing it came from China, and it was going to cost almost as much as the order to return it. I will more than likely donate the items.

Date of experience: May 19, 2022
Texas
1 review
0 helpful votes
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Thank you
May 19, 2022

One top was not exactly what I expected but then again life is an adventure.

Date of experience: May 19, 2022
Florida
1 review
0 helpful votes
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Colorful
June 18, 2022
Updated review

I bought seven pieces of clothing. I was very disappointed in what it look like when I got it compared to what it looked like on my iPhone. I wanted to return five pieces but found it was impossible to get through to anybody or anything.

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2022
Miss W. — Zolucky Rep
over a year old

Thank you for your feedback. Sorry to hear that the product does not meet your expectations.

We will forward your feedback and keep improving our products and services.

We have been paying attention to these issue and we will make a big change soon. Hope to see you again!

If you want to return the items, you could contact with us by email or by chat, we will reply in 24 hours. All purchases (except swimwear, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Colorful
April 19, 2022
Previous review

Love all the colorful items. I just bought 4 items and I hope they fit.

Date of experience: April 19, 2022
California
1 review
0 helpful votes
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Pictures are very deceiving
June 18, 2022

The clothes as viewed online look really nice but the actual clothes are very cheap looking. The material is polyester-like and remind me of the 70's. The sizes are also way too big. I normally wear a small and the tops I got look more like a medium or even a large. I was really disappointed because the print patterns were really cute and the fit looked so flattering in the pictures. I'm bummed that I wasted money on shipping both ways.

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2022
Miss W. — Zolucky Rep
over a year old

Thank you for your feedback. Sorry to hear that the product does not meet your expectations.

We will forward your feedback and keep improving our products and services.

We have been paying attention to these issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Washington
1 review
0 helpful votes
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Easy
May 18, 2022

So easy to navigate and checkout. I was a little disappointed I thought the shirt was embroidered but it wasnt. It was made out of different material that I thought it was as well. I do believe its my fault I didn't read the full description of the shirt. It is very pretty though.

Date of experience: May 18, 2022
Illinois
2 reviews
0 helpful votes
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China
June 17, 2022
Updated review

Nice products. Hope they fit because you can't get them returned without extra shipping

Date of experience: May 18, 2022

Easy site
April 18, 2022
Previous review

Good platform

Date of experience: April 18, 2022
California
1 review
1 helpful vote
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Return policy
June 17, 2022

The clothes run extremely big and are not the best quality or material. There return policy is bogus so don't be taken in by their site. Please read reviews on this company who advertises under two companies. Purchase from Shein if you want nice clothes. They ship free and you can return for free. Orders come quickly.

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 18, 2022
Miss W. — Zolucky Rep
over a year old

Thank you for your feedback.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!

As our return policy, we will forward your feedback to relevant department, and we will try to improve this issue.

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

New Mexico
1 review
0 helpful votes
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The clothing is way too big and not of very nice material. The shoes are supposed to be European size 43, but are at least 2 sizes smaller than that by my estimation. I appreciate the consideration of my request for 50% return of my payment and Beatrice, the agent was very helpful. I still would not recommend purchasing from this company if you value well made, appropriately sized garments and shoes. Since the products come from Hong Kong, returns are not logical due to cost. I recommend you shop elsewhere.

Date of experience: May 17, 2022
Miss W. — Zolucky Rep
over a year old

Sorry for any inconvenience caused.

We reply emails within 24 hours, but sometimes our reply will go to spam emails. If you run into any issues, please do not hesitate to contact us by email at service@zolucky.com or by chat online.

Upon checking, your order is under shipping and the estimated delivery time is 2022-05-27.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

North Carolina
1 review
0 helpful votes
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Not what I was hoping it would be
May 17, 2022
Updated review

I ordered several dresses, hoping to wear one to my son-in-law's college graduation. It took the order over three weeks to get here, forcing to me buy a dress elsewhere. The quality of a couple of items was not what I was hoping for but the return shipping is not worth it so I just gave the items to good will. It is doubtful that I will order from this site again

Date of experience: May 17, 2022

Tammy
April 17, 2022
Previous review

I haven't actually received any merchandise since I just placed the order but ordering itself was easy

Date of experience: April 17, 2022
Florida
1 review
0 helpful votes
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Trying to exchange sizes.
June 16, 2022

Love the feminine style of your clothing. I purchased 3/items. Quality of material is really nice. But, my items do not fit properly. I have been trying to exchange for smaller/larger size, it has been difficult to do so. Please help.

Date of experience: May 17, 2022
Georgia
2 reviews
0 helpful votes
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Ordering and delivery
May 17, 2022
Updated review

Like the products had no problems ordering. They were delivered sooner than I expected.

Date of experience: May 17, 2022

Billing a little confusing at first
April 17, 2022
Previous review

Like the products

Date of experience: April 17, 2022
Canada
1 review
0 helpful votes
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The illustrations are excellent, but one cannot judge it until I receive the goods!
I guess I ordered the wrong size since one of the tops I ordered were very wide and large. Sleeves did not fit. However, they gave me a 15% credit, which helped since I had to hire a seamstress to alter the top. It cost a great deal more of course, almost as much as the top itself. However, the last casual top was a medium and was packed in. A L size bag. A mistake?, but it turns out that the medium fits me fine. The third top, I had to shorten the sleeve and top.

Date of experience: May 17, 2022
Nevada
3 reviews
0 helpful votes
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Great looking products
May 16, 2022

Can't wait to see my girlfriend in the items I purchased! Too many to choose from. Will definitely be coming back to purchase more!

Date of experience: May 16, 2022
Georgia
1 review
0 helpful votes
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Takes Too Long Shopping Review
May 16, 2022

Just okay. I get notified that order has shipped and
It never arrives until several weeks later.
I placed order on May 16th and never received it until June 14th.
Way to slow turn around time.

Date of experience: May 16, 2022
Arizona
1 review
0 helpful votes
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I will not order again
May 16, 2022

One of the dresses is too large and the return procedure is unsatisfactory. The other dress doesn't seem like the one I thought I ordered. The one I ordered was supposed to be knew length but both (& I knew the too big one would be) go to the floor.

Date of experience: May 16, 2022
Montana
1 review
0 helpful votes
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My sincere sadness at the loss
May 16, 2022
Updated review

Return or exchanges are ridiculously difficult and costly. So I cannot, will not use your website again.

Date of experience: May 16, 2022

So far no total presented
April 11, 2022
Previous review

Hard to manipulate website

Date of experience: April 11, 2022
Maryland
1 review
0 helpful votes
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Every is too small
June 15, 2022
Updated review

I enjoy shopping with your company. I was amaze to find my size. Yes

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 16, 2022
Miss W. — Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the sizing issue and we will make a big change soon.

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


I was able to find my size
April 15, 2022
Previous review

I enjoy shopping with your company. I was amaze to find my size.

Date of experience: April 15, 2022