I placed my order on 1/28/21 and received it over 6 weeks later on 3/15/21, ridiculous. After I wrote my initial review I got an email explaining their shipping cost and asking me it change my review from 3 stars to 4 stars BEFORE I had even received the shirts. The shirts are poor quality, the sizes are way out of wack, just a waste of time and money all the way around. Do yourself a big favor and shop elsewhere!
This website sells a variety of quality clothing at incredible prices. They have regular sales and with free returns and shipping it's easy to get your items. Even when there was a problem when I paid for a t-shirt and it sold out, they not only made an immediate refund, but also sent me a discount coupon for the next purchase. I love this boutique.
Shipping was faster than other websites. The shirt I ordered was too small. Customer service refunded my money because there was no longer a larger size. They were quick to help and gave me several options that I could choose from that best suited my needs.
Always love the quality of your clothes, can't wait to get a dresses I ordered. Waiting on a shirt. From this order, been over a month two cats t-shirt.
Excellent I've been shopping at this online boutique for years and have always loved the incredible variety of items. Truth be told, some of the clothes here are cheaper than other websites, but for quality, it is better worth buying here.
I've tried this site several times now, and each item has been ill-fitting and not nearly so nice as it looked online. And they make it difficult to do returns. I've learned my lesson - no more Zolucky for me no matter how good the pictures look!
I wasted almost $200 in different items for Christmas presents. It took forever to get the complete order. All items came in different packages with at least one week apart. So disappointed to see how bad quality they all were. They all looked very nice and attractive in the pictures but they were just horrible. If despite my testimony, you still would like to give it a try, I would recommend you to buy the cheapest item you find and judge by yourself. Good luck! It's up to you now. Don't say nobody told you so!
Leo from Indiana, USA.
Have never had an order take so long to arrive. After a week went by with no shipping/tracking information I was assuming I'd been taken in by a scam. Zolucky customer service asked for my patience during a difficult global shipping situation. It took about 3 weeks to start seeing tracking information from CA. Probably arrived on 12/29 and my wife is very happy with this belated Christmas gift. My only complaint is that I had to wait so long to get any tracking information. Otherwise, Zolucky was a good supplier.
Received 3 emails, none gave me a delivery date or tracking number. Ordered 3 items, liked one a lot, one is okay and third, is more like a large than a small. I'll probably just take it to the thrift store. I won't ordered from this site again.
$3.00 discount for first time customer?
Thank you for your feedback. Did you click on APPLY button to activate your coupon code? What coupon code do you refer to? Some discounts have requirements to use, and you must reach the consumption amount before you can use them.
If you could not get the tracking number and delivery date, we recommend you to contact us by email or live chat so we can help you solve the problem.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Ordered 3 shirts on 11/7/2020. Received only one, the other two never showed and the company does not care nor are they willing to refund my money. It is now 12/20 and they just keep saying wait! It will come. My suggestion, never do business with them. Unless you like throwing your money away.
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-11-27 & 2020-12-26, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I made a large order ($130), including several gifts, to avoid shipping costs. Most items arrived in a couple weeks, but I am still waiting on one. So far, of the 10 items I ordered, only 4 were the quality I expected. For all the rest, sizes were weird, some too large, some too small. Fabrics are very thin and flimsy, not at all as pictured. I should have realized that prices were too good to be true. I haven't yet attempted returning things, but I don't have high hopes, based on other reviews I have read about the process.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I will NEVER order from Zolucky again! I ordered 14 pieces... nothing was like the pictures. The cut, flow and color were way off... on every piece! None of the pieces had the same fit or quality shown online... very deceiving! The fabric was cheap, the seams poorly sewn... NOT worth a fraction of what I was charged. And the fit was terrible on everything! I can usually can wear a Misses size 8 or 10 right off the rack and have learned to size up for some online companies, but even accounting for the sizing, the design is not meant to flatter anyone. Total waste of money and time... such a disappointment. It's all going to Goodwill where I'd be surprised if they could give it away.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I was happy with my first purchase. It was "as pictured". This most recent one is quite a disaster. "one size fits all"... maybe if you are a tiny boned 8 yr old girl. I can't wear it and neither can my daughters or granddaughters - all of whom are of small stature. So disappointing.
I have made several purchases with this online boutique. Usually for birthdays or events and I have always received my items on time. Their variety of clothes and sizes is incredible, it never disappoints me.
Sizing is so inaccurate, a 3x =usa large. Fabric is cheap with patterns looking like a photo. They charge shipping and when it doesn't even match THEIR size chart measurements they make you send it to china when it ships from new york. They offered me a quick return of 10.79 on a 89.00 order. Pay pal will do nothing for you so don't waste your time
Thank you for your feedback.
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon.
And we will improve our return issue. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I have already made several orders for clothes in this online store, only once was it a controversial case, but everything was resolved easily and without drama. Good prices, fast delivery. Very good online boutique.
I had the best internet shopping experience. I'm usually hesitant when it comes to buying things online from abroad, but after reading a ton of reviews, I finally decided to take a chance and ended up buying two dresses from this company. Shipping may take a while, but they clearly state that it may take some time to complete the process of shipping your mail order, although surprisingly my order arrived much earlier than expected. And when I received my package, all the clothes were exactly as advertised, they fit perfectly and are made with high quality materials. I am so glad I decided to use this online store!
Not only are the clothes in this online boutique of incredible quality, but the customer service is simply incredible. They were more than helpful in responding very quickly to any questions I had via email.
Really this place is a rip off, they put a shipping date in your order so you cannot challenge the order with your credit card company or paypal. The shipping date they put in will say. Internal logistics... which basically means they contacted their warehouse you ordered something. It took 5 weeks to get my order, and it did not contain everything. The expensive items, none were delivered. So I paid way too much for a few t shirts and a free junk necklace. I have contacted them and they are doing nothing about it. Chinese owned and thus they ignore the law...
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I received most of my orders, still missing two items. Delivery takes awhile but it's coming from China so expect this. I ordered all clothing as size Large. Two of the 6 were way smaller than the others so i requested instructions on how i can do to return them as there is nothing in any of the delivery packages but the clothing.
I receive an email that states i will be responsible for all shipping charges/custom fees, etc. for the return.
REALLY? First off, I gave you the correct size according to your chart so why would most items fit and the other two not? I'll not purchase anything from this site again
Overview
Zolucky has a rating of 3.4 stars from 5,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!