Worst online purchasing experience of my life. After I was given the price, they added on sales tax, which we do not pay in my state and then another charge to process their out of country charge to my bank. The clothing is to me sub par, horrible material, does not breath at all, HIGHLY do not recommend, I will only be purchasing from honest, strait forward American companies from now on.
I ordered. I paid. The delivery was in a timely manner. The clothes were fine. No complaints. They have a lot of cute things. I have ordered twice. I plan to order again. I recommend them. Good quality also. Dependable! Go for it!
Very interesting and appropriate online clothing store, quite a variety of clothing designs and accessories, very good customer service. The sweater I received looks exactly as it does in the photo on the website.
I bought a pair of sports pants from this website, the material is fabulous and it adheres perfectly to your body. The glittery one is very classy and shiny, as seen in the ad photos. Can't wait to wear it to the gym!
This has been my first time, I ain't sure about it yet! I would like to know about returns! If I am responsible for sending stuff back that don't fit or if the company is! If I am I won't be ordering again!
The skirt that I ordered on this website was wonderful, as seen in the photo. The flight is real, it is fine, it does not show anything and it is well finished, no loose thread or badly sewn. It is perfect, very comfortable
I asked for very comfortable and warm pants, good gender. I've been using them for months and they don't lose color or ball up the fabric. The knee area is given with use, as with all cotton pants. Very good value for money.
The items I have received were way smaller than their sizing chart says. Also, items come from China and they only offer a 15% refund rather than a full refund, saying it saves me having to pay to return the item to China.
Excellent website with great possibilities to choose clothes that I like the most and the right size, it is worth trying this online boutique. I already did and am satisfied with the service received.
The merchandise took to long in arriving. The fabric was not as soft as I expected, but the designs are beautiful.The customer service is very good. Prompt in answering my request and very professional.
I bought a pair of sports pants from this website, the material is fabulous and it adheres perfectly to your body. The glittery one is very classy and shiny, as seen in the ad photos. Can't wait to wear it to the gym!
I found it to be the easiest website to buy clothes without having to worry about converting to your own country's currency. I just made my first purchase and waiting for my package. Easy to use and free shipping for large purchases :)
The online service I received here was incredibly helpful and very easy. With their clothing styles they understood and showed me clothes that exactly suited my needs. The outfit I bought was for my daughter and is exactly what I wanted to find.
Wow, this website is really bad.
Clothing quality very poor.
Return process is extremely bad. They don't return the shipping charges plus you have to pay return shipping. They don't even give you the return address!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I buy clothes from this online store more than anything else on the internet, it's easy and convenient, if you don't like it, just reseal the bag and fill out the online form to return it to the post office to have it returned to me without problems.
Once the clothing was paid for, it was processed very quickly. Also had a good shipping time due to the distance that I am. The sweater was received in good condition and is as described, it fits me very well, I will return to this website very soon
My bathing suit had one of the straps sewn so it was permanently twisted around twice. I was told that there are no returns on bathing suits. I understood that I would not be able to return it if I didn't like the fit or color, but assumed that defective items could be returned. I knew this would be cheap clothing, but the fabrics that my dresses are made of are even cheaper than I had imagined. One dress is similar to the picture, but not the same and is not as cute as shown.
Sorry for any inconvenience caused.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
In this case, since the bathing suit is sewm improperly, we will be responsible for it and do not require a return.
We have emailed you again for this issue. You can double check and reply.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Products are fun. A little more detail on them would be nice.
Not crazy about the Jersey material, but I have liked other items. So far many of the items I had to return because they were used material that I didn't like. The return process is a headache. I will not be buying from these types of companies again.
Never again...
There advertisements and photographs are beautiful. The leggings I bought for my wife did not resemble the photos, it was poor quality, and stitching was coming undone. For returns customers pay the freight and duties to send the item back to Guangdong, China. My bad for not checking the reviews prior, there is a lot of well deserved bad press about Zolucky
Don't believe any of the positive reviews about Zolucky; they are scams just like the company. The clothes in the pictures are not what you will receive. Try to get your money back? Not happening. I only got a refund because I filed a complaint with my credit card company. Stay away! Stay away!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Overview
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality issue and the display of final price. We will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!