The clothes are poorly made with low grade fabrics. The pictures are definitely prettier than what is received. Sizing is all over the place with no uniformity. When something arrived broken, they initially offered to give me a 30% refund, when I refused, they asked me to take a 50% refund. They finally agreed to 100% refund, and even after processed, my refund was 90%. Recommend avoiding.
Want to return dress that is so thin you can see through it. Also, poor quality. They offered to give 15% back after I paid for dress AND shipping. That is if you even get the 15%. What a joke. Will dress to Goodwill and consider that a lesson for future. NEVER would order again, nor recommend this site to anyone.
N
Thank you for your feedback.
Could you tell us your order number so that we can help you solve the problem.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.We will improve the return issue of our website and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The products they sell look great online when you receive them they are poor quality just absolute junk. You can't return them or you're going to be charged every little fee there is over and above the time you spend or the money they make you pay to return their worthless stuff. The bags they come in are worth more than the product inside. We live and learn.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The best online shopping website loves to shop here, because it offers everything from clothes to cute accessories. Then I can buy my beauty products and clothes at once. They provide a discount almost always. It is such an affordable price.
The title tells it all! Size of loose-fitting pants based on hip circumference was off by 2 sixes (too big). I did not want a refund of 15 or even 35%. I wanted an exchange. Shipping to China is about $70. So, still a rip off no matter how you look at it.
Everything looks wonderful on the ads and website, but run the other way before you purchase anything. Products are flimsy and so cheaply constructed. It's garbage! Also, they make Returns Impossible. Google, and anybody else who carries their ads, should be ashamed. I give them a 0 rating.
Thank you for your feedback. Sorry for any inconvenience caused.
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
PayPal $20 credit never showed up. Of the 3 shirts I ordered, only one was as described - a cotton blend. The other two were completely polyester/rayon. The sizes run at least 2 sizes smaller than normal. Delivery took forever. My grandmother could have gotten it to me faster - and she died in 1977.
Thank you for your feedback.
Sorry for any inconvenience caused. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
And we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Online boutique that has excellent clothing, especially dresses, it would be my favorite among all. They are very comfortable to wear and fit my body perfectly. I have not found a similar design as good as my new dress!
Online boutique with fast transactions and great clothes. The jumpsuit would be my favorite among all. They are very comfortable to wear and fit my butt perfectly. I have not found a similar design as good as this one.
So disappointed, ordered 2 blouses that were suppose to be bright colors and textured material. Took 3 months to get, to find out they were colored to look like what I ordered on flat non textured material. Very ugly. To send back I had to pay shipping charges to China. Will never order from them again.
Sorry that you are not satisfied with the item.
Would you please tell us your order number?
Different computers have different screen resolutions so it’s possible the colours, particularly neon tones, will be slightly different in real life from what you see on your screen.
We`ll keep improving our products, delivery, and service.
Any problems, you can email service@zolucky.com or chat with us online for further help.
So disappointed in my purchases! The T-shirt sewn-in tag said it was a small, but was more like an ill-fitting dress. Bottom of armholes near my waist, shoulder seams four inches below my shoulders. The shirt with world map was printed in mirror image. Should have read the return policy before ordering. Return address in China and customer is responsible for return shipping costs. Zolucky's alternative was to offer a 15% refund. Sending inferior, cheaply made products and keeping 85%. Scam!
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
Every item has its own size. You could check the size according to the size chart.
For Shift Shirt Collar Casual Shirts & Tops that printed in mirror image, that is the design. It is correct.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
Order placed 8/12...today is 9/15. I ordered 5 items and as of todays date have received 2...2...i do like the items and price points...but if i dont get them in a timely manner what difference does it make?
Great option for clothes on the internet. Offers a wide range of products such as fashion and accessories at affordable prices. Safe and reliable site with excellent customer service and regular discounts so you know you're getting your money's worth when shopping for clothes.
The cloths are not as shown, quality far inferior to items as photographed. They go by many names, a holding company out of some Asian country and they post false positive reviews. When you see how poorly made the merchandise is and want to return it will be no less than $25 to ship it back. After numerous e-mails and much pursuit they will offer you a small % to keep it. Problem is if you return it will they really refund you the cost? SCAM
Your site can be so overwhelming... so many pretty things to look at! Sizing is not consist...I measured myself...paid attention their sizing chart and ordered accordingly. Yet, out of 2 orders and I have only 2 tops that are "close" enough to wear. One other thing that would help is better descriptions for fabric used...some descriptions have several different fabrics listed and fabric make or breaks clothing...because with the right kind of fabric, if a "size" is close...it makes it more wearable.
Your site can be so overwhelming... so many pretty things to look at!
Buying clothes as gifts for my niece. She is plus size and this store has so many options for her. I'm buying a few pieces first to see how well made they are before buying more. So far good. Took almost a month for shipment until I received it. Shipping too long for me. Blouse was beautiful though.
I ordered a beautiful shirt here for a party that arrived very quickly and looked the same as on the web page, to underline this, I had contact with a lady from this boutique by email who was amazing in helping me and always answered my emails so soon as i sent them. She was an amazing help at all times, really great customer service. Thank you :)
Excellent online boutique, quality clothing and also different. I love its unique style, clothes adapted to our time. Everything I bought feels great, there is no friendship that does not comment on my outfit, I love it.
I spent $150 to buy clothes... size, fabric quality, color... nothing is accurate or even close to what they show on the website. I order small and medium and they fit my mom who is about 224 lbs... the material says 100% cotton and when it arrived its, Return is nearly impossible because you have to ship it to China at our own expense. No matter how affordable their clothes look but it still waste of money because i will never be able to wear them.
Sorry to let you down.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at service@zolucky.coma
Nothing fit. 4 dresses and every single one was too long, A couple inches to several inches too long. The fabric was cheap and satin like. It will too warm for my hot humid climate. The quality was not great. The buttons on one dress looked like they were barely sewn on and would come off easily. Bought a sweat shirt/casual top in a medium that is more like an extra large.
I have to pay to return anything or pay to try and have something altered. Both of those options negate any kind of good deal. It took a long time to receive the order. I'm actually still waiting on the last item and it's been a month since I ordered.
The discounts were confusing.
I won't be back.
Sorry for any inconvenience caused. The 10% off code for first order is NEW10 and it's on the banner all the time. You can switch the code as soon as you wish.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Zolucky has a rating of 3.4 stars from 5,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Your order enjoys discount. You paid for Women Flip Flop Sandals Plus Size Peep Toe Slip on Sandals 11.07USD and full refund of it has been credoted back.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!