Very hard to get any customer service. Items take a very long time to arrive, most arrive in dribs and drabs. I am still waiting for some pieces. Very attractive items, but I won't order from them again.
It is difficult to get a human being on the phone. Your F&Anpage does not work either.
Shopping at this boutique online is incredible. The options in fabrics, styles and colors of the dresses are fabulous. I bought several and I am very happy. I am a happy customer, they will have me for life.
I decided to give Zolucky the benefit of doubt because their pictures looked so amazing and they promised returns are welcome. What could I loose?, I asked myself. 85% is the answer. Much of the fabric was undesirable. The clothes were not made to match the size charts. There is no way to speak with them except chats. During both chats I was disconnected from the chat. Then hours later I got a copy of the chat that stopped conveniently where they wanted it to stop and accused me of not finishing the chat. Finally I agreed to a 15% credit for only the items not on sale. Just to test, one of the sale items was huge. I very careful measured myself and reordered two sizes lower than my supposed size on the size chart. It arrived and it's still much too large. I like it so much that I decided to use it as pajama top. The results of $250 order was $15 credit and a pajama top.
Being an office lady can be really boring, but brides like me can only take this as another fashion opportunity. I can buy and try on work clothes from this online boutique and I love their office look.
Buyer beware. If you have a problem with this company you will not receive a full refund as you were told! Stay away from this company. There are many other companies out there that provide better customer service!
Sorry for any inconvenience caused. Would you mind to share us more details which can help us to locate the problem and improve our service?
Could you tell us your order number?
The merchandise was not what I expected.
The sneakers lacked the quality that was shown in the picture. This is my first time ordering so I didn't know what to expect. I'm returning them and requesting a refund.
It was disappointing when I needed to return my order because the shirts were all too big. I tried to follow their sizing guidelines. Then I learned the clothes go back to China! I was offered a 15% of cash return if I didn't return and pay for shipping. The quality of shoes and sport bras was poor.
Dear Customer,
We are deeply sorry that you are not satisfied with our product.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size. Also, we will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly.
Actually. For US customers, we have a dedicated return center to facilitate the process.
If you want to return to our US return center, welcome to contact us at service@zolucky.com. We will check and reply with our US return address accordingly.
Best regard,
ZOLUCKY
There were lots of choices to make and the great ratings encouraged me to buy. I hope it will be easy if I need to return anything.
Gorgeous clothes and impeccable service. I started shopping at Zolucky, which gives me confidence not only because it is a serious online purchase, but also because of the variety of interesting things that I hardly find in the place where I live. I love being subscribed for updates. I love it and I still love it, I would recommend it to all girls who want to be in the latest fashion with high quality clothes at affordable prices.
Some of their products are good quality and some of it is not. The main problem is you really can't return anything because the shipping charges are so high and they than charge you a restocking charge. Also the delivery is very very slow. So if you don't have time to wait don't even bother ordering from them.
I received two of four tops after a long wait. I liked the tops and they fit well. Last week I received another that is a present and it looks good. But still waiting for the main shirt I wanted for Halloween! Not sure I will order again :/
I bought a simple shirt on this website, the quality was just what you would expect from any good shirt. Comfortable, soft and itch-free. I am usually a size S on shirts and this fits me like size M shirts usually fit me. Even then it is a bit larger so I think it could fit various sizes.
Since I found this website, I was a bit skeptical. Either way, the first time I shopped, they gave me a tank top and a pair of sweaters and they fit me really well! So, I decided to buy more a few weeks later, for myself and my daughter.
Zolucky's return site is China, if something does not fit you must pay return postage with tracking, probably over $60. The tops I purchased were only remotely like the picture. I would never have purchased them if the picture was accurate.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email/message, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I have made several purchases with Zolucky, and have been generally satisfied with my purchases. My last purchase I ordered a pair of sandals, and the third time I wore them, within a couple of weeks of receiving them, one of the bands broke. I took a picture and have sent 3 emails to them, and have received no response at all. Apparently once they have your money, they are done with you! So never again will I order from them!
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
All inquiries will be responded to within 24 hours. Please check your mail box, maybe it is in the spam folder.
In order to better help with your issue, could you please provide your order number for checking?
I have been looking at your catalog for a long time but never had an occasion to buy anything. I am going to a wedding and found a lot of things to wear. I only hope they fit me. Your checkout was fast and easy to understand. I am writing this at a later date and I still have not received my order and it has been 5 weeks. I have no way of contacting this company and speaking to a representative. They have already taken almost $70 out of my bank account and still no Products have been delivered. I will not order from them again.
Dear Customer,
We apologize for any inconvenience caused.
We have looked into your order history and can confirm that the orders you placed have been shipped and delivered.
If you have not received, we recommend contacting your local USPS to check on the status of the delivery. You can check the order tracking information on this page https://zolucky.com/order-query after filling in your email address and order number. Alternatively, please feel free to contact us via email, and we will be happy to assist you in tracking down your package.
We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Please do not hesitate to contact us directly via service@zolucky.com or chat, and our customer service team will be happy to assist you.
Best regard,
Mandy
ZOLUCKY
I have been looking at your catalog for a long time but never had an occasion to buy anything. I am going to a wedding and found a lot of things to wear. I only hope they fit me. Your checkout was fast and easy to understand.
I found this great site to shop for clothes I like. Ordered about 9 things and can't wait to received them! Easy site to follow and order what you like great visuals. When they finally showed up most were great one of them the seams were not sewed right.
We are sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I found this great site to shop for clothes I like. Ordered about 9 things and can't wait to received them! Easy site to follow and order what you like great visuals.
I really appreciate the patience you had with me at this online boutique. I know I had a lot of questions, all answered promptly and courteously by email. Thank you for my order, I am super satisfied with my new dress!
The girls at this online boutique are generally very willing and ready to help. I love clothes and I have some timeless pieces from this store. By the time you take care of your clothes, clothes last quite a long time.
I bought two tops the same. One for a gift. The large size was gigantic so I had to spend hours adjusting it on my sewing machine. I wore it once and it grew even more. I can't wear it or use the other for a gift so I am out approximately 35 dollars. Can it be returned?
My sister recommended this website to me and I was a little worried about some negative comments, but I believed in my sister and gave them a chance, but they are good with their work and did not find any negative problems with the quality of the dress, as they are sold with full quality. I highly recommend its use.
Overview
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Women's Clothing Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We apologize for any inconvenience caused.
Please note that our customer service team is available via email and chat, and we will do our best to assist you with any questions or concerns you may have as a first-time customer. We take your feedback seriously and are working to improve our communication channels to better serve our customers.
In some cases, we may prioritize shipping of ready items to prevent further delays. We apologize for the long waiting time you experienced during the delivery process, and we are committed to improving our shipping services to provide faster delivery times for our customers.
If you would like to check the status of your order, you may check via https://zolucky.com/order-query
Or please provide us with your order number via email service@zolucky.com, and we will be happy to look into it for you.
Best regard,
ZOLUCKY