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Zolucky

How would you rate Zolucky?
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Florida
1 review
0 helpful votes
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Manufacturer defect
May 16, 2022
Updated review

The dress I ordered had a manufacturer defect. The sleeves were not hemmed. Just rough cut. Looked terrible. And the dress was at least 12 inches too long. Even a 6 ft tall woman would have to cut lots off. I could not get a total refund - the cost to mail back to China was more than the dress was worth.

Date of experience: April 16, 2022
Miss W. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


So far so good.
March 17, 2022
Previous review

So far so good. Website easy to manipulate. Hopefully, the quality is good.

Date of experience: March 17, 2022
France
1 review
0 helpful votes
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Quick, easy and affordable. I did my clothing shopping online here and everything was so simple and fast. The descriptions of each item along with the comments of other buyers help me to choose the item I want to buy. Very easy to use and not complicated like other shopping sites. Above all, it is of good quality at affordable and reasonable prices.

Date of experience: December 2, 2020
California
1 review
0 helpful votes
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Very recommended!
April 1, 2021

First of all, I can't believe that I have never come across this clothing website until now. How have I not heard of you before? I had a question about the progress of my order and they answered the email in a matter of minutes! I just received my second order today. I have bought 8 dresses so far and have no complaints!

Date of experience: March 2, 2021
GB
1 review
1 helpful vote
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Very impressed with this website. I bought a dress, the size small in the previous order, although it fits me, the M is roomier. As for the pants, there is a bit of room to stretch in the crotch area. I got this for a workout and it's definitely squat proof. The top also fits very comfortably. I'm small but my shoulders are fairly broad so I prefer the way the M fits. I usually wear a UK size 6-8 or an xs or s. Therefore, I would recommend wearing this one for a more comfortable fit. It took.

Date of experience: March 31, 2021
California
1 review
0 helpful votes
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I bought a matching shirt and skirt on this website for an event that I was invited to. Both the top and the skirt have a very soft feel (the skirt feels like silk) and it fits me well. I had to wash the skirt because a glass of wine splashed my skirt that night and it still looks new after washing. Very happy to find this website, you could not find the same quality product for the same price anywhere else on the internet. Shipping was also fast, I received the product 2 weeks after ordering.

Date of experience: February 28, 2021
Wisconsin
1 review
0 helpful votes
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Incorrect internet knock
July 18, 2021
Updated review

There are two items i'd like to touch on. When i first ordered, as a gift for my daughter, i did so because the merchandise shown had more style and character than the ordinary. I ordered, but didn't get the usual type of confirmation and followup. When i checked my banking i saw the money had already gone to a business under a different name. When i punched up this new name the reviews said rip-off, tokk money and no merchandise-so i called my card and stopped payment. Then the merchandise came so i called and repaid, confusing. I think i got some black colors when gray was ordered.

Date of experience: July 18, 2021

Like the looks
June 17, 2021
Previous review

Haven't recieved first order yet, but will be happy if quality is ok

Date of experience: June 17, 2021
Washington
1 review
0 helpful votes
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I had a wonderful experience with this online store. I paid by PayPal and I accidentally selected the wrong address. Customer service helped make sure everything ran smoothly and was redirected in the right direction. Quick response and amazing professional service from Zolucky. Things like this are the reasons why I will become a regular buyer!

Date of experience: October 2, 2020
Illinois
1 review
0 helpful votes
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Womans sweater
February 17, 2021

I purchased a sweater for my wife and the sweater titled "Women Casual Leaves-Print V Neck" did not even come close to what was pictured on Zolucky's website. It was a badly printed pattern on fabric, no texture whatsoever. Buyer beware.

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 18, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.

But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.

You can also email us regarding your request or complaint, we promise we`ll take good care of your request.

We tried to you contact you by message, but we didn`t hear anything back from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

California
1 review
0 helpful votes
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Material is not as stated in descriptipn, Nor are there labels stating material on items. Site stated items were cotton and linen. No way was there any linen in these items. The clothes feel like polyester, maybe with a little cotton in them. Clothes also run small. Customer is responsible for shipping costs back to China, so your're stuck with these items and the cost of them. I just threw away 50 dollars.

Date of experience: March 21, 2022
Miss W. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@zolucky.com or by 24/7 chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Nevada
1 review
0 helpful votes
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Had to pay Shipping due to marked down item.
March 2, 2022
Updated review

Quick and easy checkout. Just not sure where items being shipped from. Bottom line company located in UK. I'm living in the USA. Package came from California. Marked down item 50% off caused shipping to be not free. Shipping cost exact cost of 50% off. STUPID! Will not rebuy again.

Date of experience: January 31, 2022

My shopping experience FREE SHIPPING!
January 1, 2022
Previous review

Quick and easy checkout. Just not sure where items being shipped from. Bottom line company located in UK. I'm living in the USA.

Date of experience: January 1, 2022
Colorado
3 reviews
0 helpful votes
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Deceiving ++++
September 6, 2022
Updated review

I ordered 5 dresses. All were so badly cut. Looked like potatoe bags. So deceiving because the fabric were very nice but all polyester which also was deceiving but mainly the cut were horrible. I guess you get what you pay for. I returned all of them. On top of it the return is to China ( I should have guessed) and cost me tha half of my order in shipping. I am now waiting to get my money back. I hope I will.

Date of experience: August 7, 2022

Nice website
July 8, 2022
Previous review

Can not say much bring my first time on this website. Waiting to see the quality of the clothes

Date of experience: July 8, 2022
Idaho
1 review
0 helpful votes
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Disappointed
August 26, 2023
Updated review

I received my products. Two of the items were true to their sizes, two of them I need to return. I am still waiting for the information to complete the "no questions asked" returns. It's been well over a week since I submitted the request and the darn thing wouldn't let me more on without taking a picture. It's suppose to be no questions asked.

I would NOT order shoes again from them and I would be VERY cautious with the clothes ordered.

Date of experience: July 27, 2023

Nice Selection
June 27, 2023
Previous review

I am pleased so far. I'm hoping the quality and the sizes are true and I won't be disappointed that I tried this.

Date of experience: June 27, 2023
California
2 reviews
0 helpful votes
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I get a email today stating 2 out of 13 items are shipped today. The order was placed 11/11/2022 and today is 11/30/2022. I placed the order on that date for a reason in hopes to get my merchandise by the end of November. These are Christmas gifts and I am hoping they look exactly like the pictures so I want have to send them back. After reading some of the reviews on the quality and how the merchandise some customer's are so disappointed with their orders. I am hoping that does not happen to be. I just want my merchandise. I got free shipping due to I ordered over $134.00 in Merchandise. Annie

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 12, 2022
Miss W. Zolucky Rep
over a year old

Thank you for your feedback. I am afraid there is a misunderstanding here.
1. For a first-time user, the code is 12% off.
2. The code you used is for orders amount over $139. (a Promotion activity for BLACK FRAIDY)
3. You can subscribe to get at least 18%off code.
You can check the informations on our website here https://zolucky.com/

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!

California
1 review
0 helpful votes
Follow Delfina C.
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Hello, the service of this website is impeccable! I am impressed with the quality of the clothes and the way you, as a company, designed your website. I find your website very easy to navigate and you take all these different types of actions every day of the week. Keep up the good work, girls. I am always on their website every day waiting to see what they publish!

Date of experience: July 29, 2021
New York
3 reviews
0 helpful votes
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Cute stuff, poor quality & customer service
June 5, 2023

Ordered a dress, two pairs of jeans, and a pair of sandals. The sandals look very fragile. I'm waiting for a special occasion to wear them so if they break, which looks promising, at least I got a special wear out of them. The jeans were too big, and I wanted to exchange. Emailed cust serv, and never heard from them. So I'm out $70. The dress is ok.

Date of experience: June 5, 2023
GB
1 review
0 helpful votes
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I love this online boutique. I have shopped twice this month and have loved it each time, my new dress is even better than the photo on the website, very reasonable prices and excellent service, I chose a fantastic way to buy clothes. I recommend Lilicloth with all my heart.

Date of experience: April 15, 2021
California
1 review
0 helpful votes
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I looked at many different types of boots from many different online stores and websites. The quality of the boots in this store was instantly apparent when I saw it. Shopping with this website is a very satisfying experience for me. And my boots are absolutely beautiful!

Date of experience: April 9, 2021
Sweden
1 review
0 helpful votes
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Pretty fast
October 21, 2020

My online order here came pretty fast. The fabric of my new blouse is of good quality, no matter how much you stretch it, it is not transparent. In case someone likes it, it is a size L and Im a tall person with a big bust.

Date of experience: October 21, 2020
Texas
1 review
0 helpful votes
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Great service! I bought from this online boutique for the first time recently and was very impressed with the fast shipping. Unfortunately my article came with a glitch, but I wrote and contacted a very sweet girl, who helped me fix the problem and get a replacement I needed for an event.

Date of experience: January 15, 2021
Texas
2 reviews
0 helpful votes
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Satisfied
August 4, 2022

The only thing that I did would say in a negative way is it takes a while to get your order. So don't wait till you have to have your purchase. BUT on the other hand in my case it did come from another Country. So I can see it taking awhile.

Date of experience: August 4, 2022

Overview

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,089

Instant Feedback

105,444 reviews
+327