The dress I ordered had a manufacturer defect. The sleeves were not hemmed. Just rough cut. Looked terrible. And the dress was at least 12 inches too long. Even a 6 ft tall woman would have to cut lots off. I could not get a total refund - the cost to mail back to China was more than the dress was worth.
So far so good. Website easy to manipulate. Hopefully, the quality is good.
Quick, easy and affordable. I did my clothing shopping online here and everything was so simple and fast. The descriptions of each item along with the comments of other buyers help me to choose the item I want to buy. Very easy to use and not complicated like other shopping sites. Above all, it is of good quality at affordable and reasonable prices.
First of all, I can't believe that I have never come across this clothing website until now. How have I not heard of you before? I had a question about the progress of my order and they answered the email in a matter of minutes! I just received my second order today. I have bought 8 dresses so far and have no complaints!
Very impressed with this website. I bought a dress, the size small in the previous order, although it fits me, the M is roomier. As for the pants, there is a bit of room to stretch in the crotch area. I got this for a workout and it's definitely squat proof. The top also fits very comfortably. I'm small but my shoulders are fairly broad so I prefer the way the M fits. I usually wear a UK size 6-8 or an xs or s. Therefore, I would recommend wearing this one for a more comfortable fit. It took.
I bought a matching shirt and skirt on this website for an event that I was invited to. Both the top and the skirt have a very soft feel (the skirt feels like silk) and it fits me well. I had to wash the skirt because a glass of wine splashed my skirt that night and it still looks new after washing. Very happy to find this website, you could not find the same quality product for the same price anywhere else on the internet. Shipping was also fast, I received the product 2 weeks after ordering.
There are two items i'd like to touch on. When i first ordered, as a gift for my daughter, i did so because the merchandise shown had more style and character than the ordinary. I ordered, but didn't get the usual type of confirmation and followup. When i checked my banking i saw the money had already gone to a business under a different name. When i punched up this new name the reviews said rip-off, tokk money and no merchandise-so i called my card and stopped payment. Then the merchandise came so i called and repaid, confusing. I think i got some black colors when gray was ordered.
Haven't recieved first order yet, but will be happy if quality is ok
I had a wonderful experience with this online store. I paid by PayPal and I accidentally selected the wrong address. Customer service helped make sure everything ran smoothly and was redirected in the right direction. Quick response and amazing professional service from Zolucky. Things like this are the reasons why I will become a regular buyer!
I purchased a sweater for my wife and the sweater titled "Women Casual Leaves-Print V Neck" did not even come close to what was pictured on Zolucky's website. It was a badly printed pattern on fabric, no texture whatsoever. Buyer beware.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Material is not as stated in descriptipn, Nor are there labels stating material on items. Site stated items were cotton and linen. No way was there any linen in these items. The clothes feel like polyester, maybe with a little cotton in them. Clothes also run small. Customer is responsible for shipping costs back to China, so your're stuck with these items and the cost of them. I just threw away 50 dollars.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by 24/7 chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Quick and easy checkout. Just not sure where items being shipped from. Bottom line company located in UK. I'm living in the USA. Package came from California. Marked down item 50% off caused shipping to be not free. Shipping cost exact cost of 50% off. STUPID! Will not rebuy again.
Quick and easy checkout. Just not sure where items being shipped from. Bottom line company located in UK. I'm living in the USA.
I ordered 5 dresses. All were so badly cut. Looked like potatoe bags. So deceiving because the fabric were very nice but all polyester which also was deceiving but mainly the cut were horrible. I guess you get what you pay for. I returned all of them. On top of it the return is to China ( I should have guessed) and cost me tha half of my order in shipping. I am now waiting to get my money back. I hope I will.
Can not say much bring my first time on this website. Waiting to see the quality of the clothes
I received my products. Two of the items were true to their sizes, two of them I need to return. I am still waiting for the information to complete the "no questions asked" returns. It's been well over a week since I submitted the request and the darn thing wouldn't let me more on without taking a picture. It's suppose to be no questions asked.
I would NOT order shoes again from them and I would be VERY cautious with the clothes ordered.
I am pleased so far. I'm hoping the quality and the sizes are true and I won't be disappointed that I tried this.
I get a email today stating 2 out of 13 items are shipped today. The order was placed 11/11/2022 and today is 11/30/2022. I placed the order on that date for a reason in hopes to get my merchandise by the end of November. These are Christmas gifts and I am hoping they look exactly like the pictures so I want have to send them back. After reading some of the reviews on the quality and how the merchandise some customer's are so disappointed with their orders. I am hoping that does not happen to be. I just want my merchandise. I got free shipping due to I ordered over $134.00 in Merchandise. Annie
Thank you for your feedback. I am afraid there is a misunderstanding here.
1. For a first-time user, the code is 12% off.
2. The code you used is for orders amount over $139. (a Promotion activity for BLACK FRAIDY)
3. You can subscribe to get at least 18%off code.
You can check the informations on our website here https://zolucky.com/
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!
Hello, the service of this website is impeccable! I am impressed with the quality of the clothes and the way you, as a company, designed your website. I find your website very easy to navigate and you take all these different types of actions every day of the week. Keep up the good work, girls. I am always on their website every day waiting to see what they publish!
Ordered a dress, two pairs of jeans, and a pair of sandals. The sandals look very fragile. I'm waiting for a special occasion to wear them so if they break, which looks promising, at least I got a special wear out of them. The jeans were too big, and I wanted to exchange. Emailed cust serv, and never heard from them. So I'm out $70. The dress is ok.
I love this online boutique. I have shopped twice this month and have loved it each time, my new dress is even better than the photo on the website, very reasonable prices and excellent service, I chose a fantastic way to buy clothes. I recommend Lilicloth with all my heart.
I looked at many different types of boots from many different online stores and websites. The quality of the boots in this store was instantly apparent when I saw it. Shopping with this website is a very satisfying experience for me. And my boots are absolutely beautiful!
My online order here came pretty fast. The fabric of my new blouse is of good quality, no matter how much you stretch it, it is not transparent. In case someone likes it, it is a size L and Im a tall person with a big bust.
Great service! I bought from this online boutique for the first time recently and was very impressed with the fast shipping. Unfortunately my article came with a glitch, but I wrote and contacted a very sweet girl, who helped me fix the problem and get a replacement I needed for an event.
The only thing that I did would say in a negative way is it takes a while to get your order. So don't wait till you have to have your purchase. BUT on the other hand in my case it did come from another Country. So I can see it taking awhile.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!